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Itsm Technical Writer Jobs (NOW HIRING)

ASM Research

Technical Writer

The Technical Writer develops, edits, and maintains clear, accurate, and user-focused technical documentation supporting enterprise IT operations, ITSM delivery, and mission-critical systems within a ...

American Addiction Centers

Technical Writer

Vienna, VA · On-site

$75K - $100K/yr

Familiarity with ITIL and ITSM processes and terminology. * Ability to write clear, accurate, and structured technical documentation. * Strong understanding of IT terminology, service processes, and ...

AAC Inc

Technical Writer

Washington, DC

Familiarity with ITIL and ITSM processes and terminology. * Ability to write clear, accurate, and structured technical documentation. * Strong understanding of IT terminology, service processes, and ...

CACI International, Inc.

Technical Writer

Reston, VA · On-site

Technical Writer Job Category: Engineering and Technical Support Time Type: Full time Minimum ... Experience with IT Service Management (ITSM) tools and methodologies and documentation supporting ...

CACI

Technical Writer

Reston, VA · On-site

... Management (ITSM) tools and methodologies and documentation supporting IT service delivery ... technical writing, or related professional certification - What You Can Expect: A culture of ...

CACI

Technical Writer

Reston, VA · On-site

... Management (ITSM) tools and methodologies and documentation supporting IT service delivery ... technical writing, or related professional certification - What You Can Expect: A culture of ...

CACI International, Inc.

Technical Writer

Reston, VA

$98K - $217K/yr

Technical Writer Job Category: Engineering and Technical Support Time Type: Full time Minimum ... Experience with IT Service Management (ITSM) tools and methodologies and documentation supporting ...

CACI International Inc.

Technical Writer

Reston, VA · On-site

Technical Writer Job Category: Engineering and Technical Support Time Type: Full time Minimum ... Experience with IT Service Management (ITSM) tools and methodologies and documentation supporting ...

CACI

Technical Writer

Colorado Springs, CO · On-site

Technical Writer Job Category: Engineering and Technical Support Time Type: Full time Minimum ... Cross-Functional Support Collaborates with engineering, operations, and IT Service Management (ITSM ...

CACI International, Inc.

Technical Writer

Chantilly, VA · On-site

$51K - $106K/yr

Technical Writer Job Category: Engineering and Technical Support Time Type: Full time Minimum ... Collaborates with engineering, operations, and IT Service Management (ITSM) teams to capture ...

CACI International, Inc.

Technical Writer

Chantilly, VA · On-site

$51K - $106K/yr

Technical Writer Job Category: Engineering and Technical Support Time Type: Full time Minimum ... Collaborates with engineering, operations, and IT Service Management (ITSM) teams to capture ...

CACI

Technical Writer

Chantilly, VA

Technical Writer Job Category: Engineering and Technical Support Time Type: Full time Minimum ... Cross-Functional Support Collaborates with engineering, operations, and IT Service Management (ITSM ...

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Itsm Technical Writer information

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$66

How much do itsm technical writer jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for itsm technical writer in the United States is $38.94, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $47.12 per hour, depending on experience, location, and employer.

What is an ITSM Technical Writer?

An ITSM Technical Writer is a professional who specializes in creating, organizing, and maintaining documentation related to IT Service Management (ITSM) processes, policies, and procedures. They work closely with IT teams to ensure that complex technical information is clearly communicated to both technical and non-technical stakeholders. Their documentation often includes user manuals, process guides, knowledge base articles, and standard operating procedures to support IT service delivery and compliance. This role is critical in helping organizations maintain high-quality IT services and meet regulatory or industry standards.

How does an ITSM Technical Writer typically collaborate with IT teams to gather accurate process documentation?

An ITSM Technical Writer frequently works closely with IT service managers, subject matter experts, and support teams to collect detailed information about IT processes, workflows, and tools. This often involves conducting interviews, attending meetings, and reviewing existing documentation or system records. Building strong professional relationships and having a solid understanding of ITSM frameworks like ITIL helps ensure that documentation is not only accurate but also practical and user-friendly for both technical and non-technical audiences.

What are the key skills and qualifications needed to thrive as an ITSM Technical Writer, and why are they important?

To thrive as an ITSM Technical Writer, you need strong technical writing skills, a solid understanding of IT Service Management (ITSM) frameworks, and experience with documentation standards, typically supported by a relevant degree or certification. Familiarity with tools such as ServiceNow, Confluence, and document management systems, as well as ITIL certification, is often expected. Excellent attention to detail, the ability to translate complex technical concepts into clear documentation, and strong collaboration skills set top candidates apart. These skills are crucial for ensuring accurate, user-friendly documentation that supports IT processes, compliance, and effective communication across teams.

What is the difference between Itsm Technical Writer vs Service Desk Analyst?

AspectItsm Technical WriterService Desk Analyst
Required CredentialsTechnical writing certifications, ITIL knowledgeITIL certification, customer service skills
Work EnvironmentDocumentation teams, IT departmentsHelp desk, support centers
Employer & IndustryIT service providers, large enterprisesIT support, service management
Common Search IntentTechnical documentation, process writingIssue resolution, user support

While both roles operate within IT service management, an Itsm Technical Writer primarily focuses on creating and maintaining technical documentation and process guides. In contrast, a Service Desk Analyst handles user support, troubleshooting, and resolving IT issues. Understanding these differences helps organizations assign the right skills to each role and job seekers identify their preferred career path.

What are popular job titles related to Itsm Technical Writer jobs?

For Itsm Technical Writer jobs, the most frequently searched job titles are:

Technical Writer

Remote

ASM Research
IT Services • 1 - 5K employees
Learn more about ASM Researchexternal

Full-time

Re-posted 27 days ago

ASM Research rating

8.9

Company rating: 8.9 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

The Technical Writer develops, edits, and maintains clear, accurate, and user-focused technical documentation supporting enterprise IT operations, ITSM delivery, and mission-critical systems within a federally regulated environment. This role collaborates closely with engineers, analysts, process and practice owners, service owners, the ITIL Specialist, and the Service and Integration Management Lead to translate complex technical, operational, and security-related information into accessible content.
The position supports the full documentation lifecycle, from information gathering and drafting through structured reviews, version control, publication, and maintenance. All documentation must align with organizational standards, governance requirements, and usability best practices to ensure that users-technical and non-technical-can effectively understand and operate Federal Client systems and services.
Key Responsibilities
  • Translate complex technical and security-relevant information from subject matter experts into clear, concise user guides, SOPs, workflows, and reference materials tailored to varied audiences.
  • Gather, analyze, and validate information by interviewing engineers, analysts, product owners, and ITSM leaders; reviewing specifications; and observing system workflows to ensure accuracy and completeness.
  • Apply structured writing principles, standardized templates, and style guides to create cohesive, findable, and reusable content across manuals, knowledge articles, training materials, and online help.
  • Use documentation and publishing tools to produce and maintain content in multiple formats, including web-based help, printable documentation, and training or presentation materials.
  • Apply plain-language principles, accessibility standards, and federal documentation guidelines to improve clarity, readability, and compliance.
  • Coordinate review cycles, track stakeholder comments, and maintain version control to ensure all documentation retains an auditable and governed change history.
  • Partner with agile and DevOps delivery teams to update documentation iteratively in alignment with frequent system releases, configuration updates, and service changes.
  • Support documentation needs for enterprise IT services-such as cloud platforms, cybersecurity capabilities, and ITSM workflows-essential to mission-critical Federal Client operations.
  • Collaborate closely with the ITIL Specialist and Service and Integration Management Lead to align documentation with ITIL-based service management practices and process governance.

Required Qualifications
  • Bachelor's degree in English, Technical Writing, Communications, IT, or a related field, or equivalent relevant work experience.
  • 0-3 years of progressively responsible experience in technical writing, documentation, or closely related communication roles.
  • Demonstrated ability to understand and communicate complex technical information clearly and concisely for varied audiences.
  • Training or practical experience with documentation tools (for example, word processing, PDF, and help-authoring or publishing tools).
  • Strong writing, editing, and proofreading skills with excellent attention to detail, organization, and version control.
  • Ability to work independently and collaboratively with engineers, analysts, and cross-functional teams in a fast-paced IT environment.
  • Active or obtainable SECRET clearance and U.S. citizenship, with less than 10% travel required.

Preferred Qualifications
  • Experience working in agile or DevOps environments and updating documentation in alignment with iterative release cycles.
  • Experience documenting enterprise IT services (cloud, cybersecurity, IT operations, or ITSM processes).
  • Knowledge of federal documentation standards, style guides, and regulatory requirements.
  • Exposure to information design, reusable content models, or component-based authoring frameworks.
  • Familiarity with ITSM concepts and ability to partner effectively with ITIL practitioners.
  • Exposure to using AI-assisted writing and content-generation tools in a manner consistent with federal AI policies, including security, data protection, human validation, transparency, and accuracy requirements.
  • Experience using AI-enabled transcription, summarization, or analysis tools to support documentation efforts while maintaining compliance with federal privacy and security controls.
  • Understanding of how AI-assisted tools integrate into knowledge management systems while adhering to federal metadata, retention, and auditability requirements.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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