Itsm Technical Analyst Jobs (NOW HIRING)

Position: Entry Level

Workplace Type: Hybrid

Location: Miami, FL

Are you passionate about technology and interested in joining a young, fast-paced, start-up environment where you will be working to solve complex challenges for some of the biggest companies in the industry? If so, read on to learn more about an exciting opportunity to join the Technology Team at Effectus, based out of our Miami office.

Note: Effectus is currently hiring for several analyst positions across different teams. We will be reviewing resumes and inviting you to take a 10-minute skills assessment survey so that we can match you to the position that best aligns to your interests.

Work we do

Effectus, LLC is a global consulting firm headquartered in South Florida that enables companies in the 'Ecosystem of Product' to eliminate obstacles and constraints that prevent them from realizing their full potential. In doing so, we allow them to redefine what is possible.

Effectus was named #6 in the City of Miami on the 2021 Inc. Magazine 5000 Regionals, the list of the fastest-growing private companies in Florida.

Eager to know more about what we do? Case studies can be found at effectuspartners.com

Work you will do

• Work alongside our Business and Technology Consultants to understand business needs, analyze and groom user stories and solve challenging technological issues
• Solve complex architectural problems integrating existing and trending technologies to develop end-to-end solutions
• Conduct data analysis across the following disciplines: Business Process Outsourcing, Business Process Automation, and Business Process Innovation (relevant skills to be leveraged include, but are not limited to: data manipulation, transformation and modeling; process visualization and documentation; business Intelligence and analysis; database querying; business case writing and presentation)
• Document and analyze business/technical requirements to understand, translate, prioritize and implement those requirements throughout the SDLC
• Analyze data and develop solutions or alternative methods of proceeding through the use of Office Management Software (including ERP, MySQL, Microsoft Office tools, and database technologies)
• Review projects to identify and mitigate risks by creating contingency plans with associated sensitivity analysis
• Create all documentation materials and user guides needed for internal and external applications and related technologies
• Support the creation of Annual Operating Plans (AOP) to be presented to clients
• Communicate with stakeholders to monitor and ensure a successful project and product launches
• Prepare and submit weekly reports, and presentations/proposals, as needed

Qualifications / Knowledge / Skills

• Bachelor's degree - Systems Engineering, Computer Science, Software Engineering (or related field) is highly preferred
• Great analytical and communication skills (written/verbal) - the role requires presenting to top clients and executives
• Familiarity with the following methodologies: ITSM, Scrum (or similar Agile development methodology)
• Self-motivated, goal-oriented, ability to manage multiple assignments with strict deadlines
• Action-oriented, "can do" attitude demonstrating willingness to accept accountability and responsibility for individual actions, and team results
• Demonstrated ability to develop and deliver high quality, clear and concise presentations
• Additional Functional Skills: requirement gathering, business and data modeling, and predictive analytics

Compensation

• Competitive salary, generous vacation policy, medical benefits and 401k

Effectus is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment at Effectus are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.