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Itsm Salary Jobs (NOW HIRING)

Amatriot Group, LLC

ITSM Change Manager

Glen Allen, VA

$89K - $110K/yr

This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may ...

KPMG

Director, ServiceNow ITSM/ ITOM

Dallas, TX · On-site

$53.50 - $73.50/hr

KPMG is currently seeking a Director, ServiceNow ITSM/ ITOMto join our ServiceNow Consulting ... Any offered salary is determined based on relevant factors such as applicant's skills, job ...

SAIC

ServiceNow Developer

Colorado Springs, CO · On-site

$160K - $200K/yr

CIS-ITSM (strongly preferred), CIS-Discovery, CIS-HAM, CIS-SAM, ITIL 4. Target salary range: $160,001 - $200,000. The estimate displayed represents the typical salary range for this position based on ...

Acuity INC

ServiceNow Functional Lead

Reston, VA · On-site

$150K - $160K/yr

... ITSM implementations. Clearance Requirements * Must be a US Citizen and able to obtain and maintain a Public Trust clearance. Min USD $150,000.00/Yr. Max USD $160,000.00/Yr. Salary Range The salary ...

Modivcare, Inc.

IT Service Management Analyst II

$67K - $90K/yr

The role helps ensure ITSM tools, workflows, and data are effective, accurate, and aligned with ... Salary: $67,500-$90,000 The physical demands described are representative of those that must be met ...

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Itsm Salary information

What is the difference between Itsm Salary vs Service Desk Analyst?

AspectItsm SalaryService Desk Analyst
Required CredentialsITIL certification, technical skillsITIL certification, technical skills
Work EnvironmentIT service management teams, enterprise ITHelp desk, IT support centers
Employer & IndustryIT service providers, large corporationsIT support companies, corporate IT departments
Common Search & ComparisonSalary, job roles, responsibilities

While both Itsm Salary and Service Desk Analyst roles require similar certifications and work in IT support environments, Itsm Salary refers to the compensation associated with IT Service Management roles, which may encompass various positions including Service Desk Analysts. Service Desk Analysts focus specifically on providing technical support and customer service, often serving as entry points in IT support teams. Understanding the salary differences helps job seekers evaluate career options within IT support and service management fields.

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Itsm Salary jobs near you
Infographic showing various Itsm Salary job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution.

ITSM Change Manager

Amatriot Group, LLC

Glen Allen, VA

$89K - $110K/yr

Full-time

Posted 16 days ago

Job description

Location: Glen Allen, VA

Job Type: Full-Time

Target Salary Range*: $89,000 - $110,000.

*This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary

Position Overview

The ITSM Change Manager is responsible for overseeing, managing, and improving the IT Change Management process, ensuring that changes to IT services are planned, evaluated, and executed in a controlled and efficient manner. The role requires a strong understanding of ITIL processes, excellent communication skills, and the ability to work collaboratively in a global environment.

Key ResponsibilitiesChange Management Process
  • Oversee the end-to-end IT Change Management process, including developing, documenting, and enforcing policies to ensure compliance with ITIL standards, audit requirements, and organizational guidelines.
  • Review and assess the impact, risk, and benefits of proposed changes to IT services, ensuring alignment with business objectives.
  • Ensure that all changes comply with regulatory requirements and internal controls.
  • Maintain comprehensive documentation of change requests, approvals, implementation plans, and post-implementation reviews.
Change Coordination and Governance
  • Work closely with IT teams, stakeholders, and business units to coordinate the planning, testing, implementation, and validation of changes.
  • Lead Change Advisory Board (CAB) meetings using CAB Workbench, ensuring that all changes are properly evaluated and approved by relevant stakeholders.
  • Proactively engage and build relationships with global technical teams.
  • Provide clear and timely communication to stakeholders regarding change schedules, potential impacts, and outcomes.
  • Own the forward schedule of change and the release calendar.
Process Improvement and Testing
  • Identify opportunities for process improvements within Change Management.
  • Create improvement stories for the backlog that are ready for development and complete user acceptance testing (UAT).
  • Demonstrate examples of driving process automation for efficiency.
Post-Implementation Review
  • Facilitate post-implementation review meetings with support teams and change owners to audit failed, emergency, and expedited changes.
Configuration and Incident Management
  • Collaborate closely with the Configuration Manager to ensure all changes to configuration items are recorded in the CMDB.
  • Liaise with Incident Managers to ensure that changes are implemented without causing disruption to IT services.
QualificationsExperience
  • Minimum 5 years of experience in IT Change Management or a related IT Service Management role. [Required]
  • Experience using multiple risk models and working with scalable change processes and driving adoption.
  • Experience working with the IT Change Management Module in ServiceNow and implementing standard processes.
  • Experience working in a project-based environment, including Scrum, Kanban, or similar agile frameworks.
  • Experience identifying process improvements, documenting user stories, and performing UAT.
  • Experience leading cross-functional teams and managing stakeholders at all levels.
  • Experience working in a large enterprise environment or regulated industry.
  • Experience working in a global environment.
  • Experience with IT Service Management tools, such as ServiceNow and BMC Remedy.
Skills
  • Strong understanding of IT infrastructure, software development, and IT operations.
  • Ability to assess complex IT changes and their potential impact on business operations.
  • Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
  • Strong problem-solving skills, with the ability to make decisions under pressure.
  • High level of attention to detail and a commitment to maintaining accurate records.
Certifications
  • ITIL v3 or ITIL 4 Foundation certification. [Required]
Education
  • Degree in Information Technology, Computer Science, or a related field.
Preferred Qualifications
  • Advanced ITIL certifications are a plus.