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Itsm Reporting Analyst Jobs (NOW HIRING)

E*Pro, Inc.

ITSM Reporting Analyst

Alpharetta, GA

ITSM Reporting Ananlyst Location : Alpharetta, GA Job Type : Permanent Full Time Description: Maintains, reviews and analyzes data files, tables and reports for inconsistencies, troubles shoots data ...

Neshent Technologies

ND · On-site

We are seeking an experienced ServiceNow ITSM Reporting & Analytics Consultant to design, implement, and manage enterprise reporting, dashboards, scorecards, KPI governance, and analytics ...

kgs

Reporting & Analytics Specialist

Washington, DC · Hybrid

Power BI Data Analyst Associate or Tableau Desktop Specialist certification * Experience with ServiceNow Performance Analytics or similar ITSM reporting modules * Familiarity with Python for data ...

kgs

Reporting & Analytics Specialist

Washington, DC · Hybrid

Power BI Data Analyst Associate or Tableau Desktop Specialist certification * Experience with ServiceNow Performance Analytics or similar ITSM reporting modules * Familiarity with Python for data ...

Koniag Services, Inc.

$100 - $125/hr

Extract, clean, and transform data from ITSM (e.g., ServiceNow Performance Analytics), monitoring/observability platforms, and infrastructure systems to support reporting needs. * Write and optimize ...

ASM Research

Report Analyst

Lorton, VA · On-site

Relevant Work Experience: 2-5 years of experience in reporting/data analysis, ideally within configuration management, IT asset management, or ITSM operations. Experience pulling and reconciling data ...

Novolex

Analyst II, IT Operations Support

Charlotte, NC · On-site

Own the reporting and analytics infrastructure that gives ITSM leadership accurate, real-time ... insight into service health, SLA performance, and emerging risk - enabling data-driven decisions at ...

Novolex

Analyst II, IT Operations Support

Charlotte, NC · On-site

Own the reporting and analytics infrastructure that gives ITSM leadership accurate, real-time ... insight into service health, SLA performance, and emerging risk - enabling data-driven decisions at ...

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Itsm Reporting Analyst information

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How much do itsm reporting analyst jobs pay per year?

As of Sep 8, 2026, the average yearly pay for itsm reporting analyst in the United States is $80,862.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $99,000.00 per year, depending on experience, location, and employer.

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ITSM Reporting Analyst

E*Pro, Inc.

Alpharetta, GA

Full-time

Re-posted 27 days ago

Job description

Company Description

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.

Job Description

Job Title : ITSM Reporting Ananlyst

Location : Alpharetta, GA

Job Type : Permanent Full Time

Description:

Maintains, reviews and analyzes data files, tables and reports for inconsistencies, troubles shoots data integrity issues and develops cleanup strategy if needed

Extensive experience with data extraction (including ODBC), analysis, and presentation / OLAP tools, such as Business Objects, Crystal reports, etc. Familiarity with emerging dashboard tools a strong plus

Strong report generation capabilities with Spotfire needed

Provides statistics, custom/ad hoc reports and research to the business leaders across various departments 

Responsible for leveraging multiple relational databases, flat files, and Excel documents for creating custom reports, data analysis, transforming business data into logical data models, working with programmers to tune Database querying code and developing procedures to improve data integrity and quality

Understand the ITSM tool, end to end, in order to develop custom reporting that will vary in frequency for daily, weekly, monthly, and quarterly reporting 

Responsible for the presentation layer of current reports as defined from the Due Diligence sessions

Expert level Experience reporting within ITSM or Ticket Based applications 

Expert level Experience with Crystal Reports 

Strong level experience with Spotfire 

Expert level Experience with Business Objects 

Expert level Experience with SQL 

Expert level proven experience and knowledge of: MS Excel (to include complex formulas and data modeling), MS Access (to include queries, modules, and macros), VBA experience (to include integrations between MS Office products) 

Excellent presentation and report writing skills 


Additional Information

All your information will be kept confidential according to EEO guidelines.

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