ZipRecruiter

Log In

1

Itsm Reporting Analyst Jobs in Virginia (NOW HIRING)

ASM Research

Report Analyst

Quantico, VA · On-site

Relevant Work Experience: 2-5 years of experience in reporting/data analysis, ideally within configuration management, IT asset management, or ITSM operations. Experience pulling and reconciling data ...

ICF

ServiceNow Business Analyst - ITSM and ITOM

Reston, VA · Remote

$73K - $92K/yr

... reporting and analytics, improved staff productivity, and enhanced end-user experiences. The goal ... ITSM Support: Support requirements for ITSM applications such as Incident, Problem, Change, Request ...

Maximus

ITSM Entitlement Analyst

VA · On-site +1

General information Job Posting Title ITSM Entitlement Analyst Date Monday, June 8, 2026 City ... reports, and artifacts supporting enterprise IT operations and asset management. - Analyze business ...

Maximus

ITSM Entitlement Analyst

VA · On-site +1

General information Job Posting Title ITSM Entitlement Analyst Date Tuesday, June 9, 2026 City ... reports, and artifacts supporting enterprise IT operations and asset management. - Analyze business ...

Maximus

ITSM Entitlement Analyst

VA · On-site +1

General information Job Posting Title ITSM Entitlement Analyst Date Tuesday, June 9, 2026 City ... reports, and artifacts supporting enterprise IT operations and asset management. - Analyze business ...

defi AUTO LLC

ITSM Specialist

Richmond, VA · On-site

$60K - $80K/yr

The company's comprehensive suite of originations, servicing, and analytics solutions together with ... Maintain detailed incident documentation, reporting, and escalation procedures * Participate in an ...

Mindlance

ITSM Configuration Management II

Boston, VA · On-site

Responsibilities : • Working in the IT Service Management Office and reporting to the ITSM ... analysis, design, improvement, build, test, training, quality, metrics, strategic roadmap and ...

ICF

ServiceNow ITSM Process Integrator/Developer

Reston, VA · On-site +1

$56.25 - $77.25/hr

Strong analytical and problem-solving skills to identify challenges and propose solutions. * Data ... Documentation & Reporting * Create Standard Operating Procedures (SOPs) for completed work.

next page

Showing results 1-20

All JobsItsm Reporting Analyst JobsItsm Reporting Analyst Jobs in Virginia

Report Analyst

Quantico, VA • On-site

ASM Research
IT Services • 1 - 5K employees
Learn more about ASM Researchexternal

Full-time

Posted 9 days ago

ASM Research rating

8.8

Company rating: 8.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

21st of 226 rated it services

Job description

General Summary Responsible for producing, maintaining, and improving the reporting that supports the Lifecycle Management team's configuration, asset, and change activities. Pulls data from configuration management, ITAM/CMDB, and change-control systems to build accurate, timely reports and dashboards that give program and customer stakeholders visibility into asset inventory, CI status, license compliance, and lifecycle milestones (procurement through disposal).
Essential Duties and Responsibilities
  • Develops, maintains, and distributes recurring and ad hoc reports on Configuration Item (CI) status, asset inventory accuracy, license compliance, and lifecycle/refresh metrics.
  • Builds and maintains dashboards in the Configuration/Asset Management System (e.g., ServiceNow, Jira, TFS, SharePoint) for leadership and program stakeholders by providing accurate CI, asset, and lifecycle data into contract level performance dashboards and reports.
  • Extracts, validates, and reconciles data across the Configuration Management System and ITAM/CMDB to ensure reporting accuracy and consistency.
  • Supports Change Control Board (CCB) reporting by compiling change request status, decisions, and aging metrics.
  • Tracks and reports on baseline configuration metrics, release baseline packages, and configuration audit results.
  • Identifies data quality issues or discrepancies between CI records, asset records, and financial/inventory data; including discrepancies affecting Government-Furnished Equipment (GFE) accountability records; coordinates with Configuration and Asset Analysts to resolve them.
  • Incorporates security compliance status (e.g., STIG compliance, patch/update state) into asset and lifecycle reporting where applicable
  • Supports physical/configuration audits by preparing pre-audit data extracts and post-audit variance reports.
  • Analyzes lifecycle data (refresh cycles, end-of-life/end-of-support dates, warranty status) to support forecasting and budget planning, including cost estimation and tracking for Government-authorized surge or refresh activity
  • Documents reporting processes, data definitions, and report specifications; maintains a report catalog/inventory.
  • Recommends improvements to reporting processes, data structures, and dashboard design to increase accuracy and reduce manual effort.
  • Responds to stakeholder requests for custom reports and data analysis within established SLAs.

Minimum Qualifications
  • Education: Bachelor's Degree in a related field or equivalent relevant experience.
  • Relevant Work Experience: 2-5 years of experience in reporting/data analysis, ideally within configuration management, IT asset management, or ITSM operations. Experience pulling and reconciling data across CM/ITAM/CMDB systems preferred.
  • ITIL Foundation preferred
  • Must possess a Secret Clearance

Knowledge, Skills, and Abilities
  • Strong proficiency with reporting/BI tools (e.g., Excel, Power BI, ServiceNow reporting) and query/data extraction skills.
  • Familiarity with a Configuration/Asset Management System such as ServiceNow, Jira, TFS, ClearCase, or RAZOR.
  • Strong attention to detail and data accuracy; comfortable reconciling data across multiple systems of record.
  • Excellent written and oral communication skills; able to translate data into clear, actionable reporting for non-technical stakeholders.
  • Understanding of configuration management concepts (baselines, CI status accounting, change control) and IT asset lifecycle stages.
  • Well organized, self-motivated, and comfortable in an environment with evolving requirements.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

What ASM Research employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply