Systems Engineer
Dayton, OH · On-site
... IT Service Management (ITSM) tool, updating tickets daily and ensuring that all relevant information is captured in work notes. Qualifications : Required : • Minimum of three (3) years of ...
Systems Engineer
Dayton, OH · On-site
... IT Service Management (ITSM) tool, updating tickets daily and ensuring that all relevant information is captured in work notes. Qualifications : Required : • Minimum of three (3) years of ...
Systems Engineer
Dayton, OH · On-site
... IT Service Management (ITSM) tool, updating tickets daily and ensuring that all relevant information is captured in work notes. Qualifications : Required : • Minimum of three (3) years of ...
Systems Engineer
Dayton, OH · On-site
... IT Service Management (ITSM) tool, updating tickets daily and ensuring that all relevant information is captured in work notes. Qualifications : Required : • Minimum of three (3) years of ...
Systems Engineer
Dayton, OH · On-site
... IT Service Management (ITSM) tool, updating tickets daily and ensuring that all relevant information is captured in work notes. Qualifications : Required : • Minimum of three (3) years of ...
Systems Engineer
Dayton, OH · On-site
... IT Service Management (ITSM) tool, updating tickets daily and ensuring that all relevant information is captured in work notes. Qualifications : Required : • Minimum of three (3) years of ...
Systems Engineer
Dayton, OH · On-site
Create, update, and close tickets in the IT Service Management (ITSM) tool, updating tickets daily and ensuring that all relevant information is captured in work notes. Required Skills ...
Systems Engineer
Dayton, OH · On-site
Create, update, and close tickets in the IT Service Management (ITSM) tool, updating tickets daily and ensuring that all relevant information is captured in work notes. Required Skills ...
Help Desk Coordinator - Information Technology
Dayton, OH · On-site
$50K/yr
Performs systems administration for help desk ITSM based software * Train new users when needed. Works with management to determine escalation levels to ensure a timely response for customer ...
Help Desk Coordinator - Information Technology
Dayton, OH · On-site
$50K/yr
Performs systems administration for help desk ITSM based software * Train new users when needed. Works with management to determine escalation levels to ensure a timely response for customer ...
VMWare Engineer with Security Clearance
Fairborn, OH · On-site
$133K - $226K/yr
Administer vSphere Lifecycle Manager * Familiarity with vSAN (experience a plus) * PowerShell and ... SQL * Remedy ITSM * F5 Load Balancers * Cisco Switches and Routers * NVIDIA GRID vGPU Pay ...
VMWare Engineer with Security Clearance
Fairborn, OH · On-site
$133K - $226K/yr
Administer vSphere Lifecycle Manager * Familiarity with vSAN (experience a plus) * PowerShell and ... SQL * Remedy ITSM * F5 Load Balancers * Cisco Switches and Routers * NVIDIA GRID vGPU Pay ...
Itsm Manager information
What are the key skills and qualifications needed to thrive as an ITSM Manager?
To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.
What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?
An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.
What does an ITSM Manager do?
An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.
What is the difference between Itsm Manager vs Service Desk Manager?
| Aspect | Itsm Manager | Service Desk Manager |
|---|---|---|
| Primary Focus | Oversees IT service management processes, ensuring efficient delivery and compliance | Manages daily service desk operations, customer support, and incident resolution |
| Certifications | ITIL, COBIT, PMP often preferred | ITIL, HDI certifications common |
| Work Environment | Strategic, process-oriented, cross-departmental | Operational, customer-facing, team management |
| Industry Usage | IT service providers, large enterprises | IT support centers, corporate IT departments |
While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.
What are the most commonly searched types of Itsm jobs in Springfield, OH? The most popular types of Itsm jobs in Springfield, OH are:
What job categories do people searching Itsm Manager jobs in Springfield, OH look for? The top searched job categories for Itsm Manager jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Itsm Manager jobs? Cities near Springfield, OH with the most Itsm Manager job openings:
Full-time
Re-posted 19 days ago
Job description
Job Summary:
AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. The Systems Engineer is responsible for the provisioning, configuration, operation, and maintenance of hardware, software, and infrastructure systems while ensuring compliance with organizational and regulatory standards.
Responsibilities:
• Engineer, integrate, and manage enterprise storage platforms, SAN infrastructure, backup systems, and supporting components in accordance with organizational requirements.
• Assess and report on data restoration and disaster recovery capabilities; identify gaps and recommend corrective actions to improve performance and efficiency.
• Administer enterprise backup solutions to ensure data integrity, availability, and alignment with organizational objectives.
• Evaluate, design, and implement file sharing solutions to meet validated customer and operational requirements.
• Perform advanced troubleshooting of storage environments; analyze deficiencies and provide technical recommendations for resolution.
• Execute scheduled preventative maintenance and operational checks on storage hardware and associated systems to sustain system reliability.
• Conduct storage utilization analysis and capacity planning; develop and maintain technical procedures and documentation supporting lifecycle management of storage technologies.
• Develop, update, and enforce policies, standards, and procedures supporting storage operations; contribute to continuous process improvement initiatives.
• Produce technical reports on storage management practices and emerging technologies; recommend system enhancements, configuration changes, and optimization strategies to improve performance and efficiency.
• Support Storage Array administration, LUN / Volume administration Fiber switch administration Storage File Sharing, Security Implementation, Data Migrations, Pilot Projects / Proof of Concept, Cloud Tier support and administration, other duties as assigned.
• Provide after-hours troubleshooting and incident response support as needed.
• Provide the project manager and government customers with weekly reports concerning completed work, planned work, and any issues encountered.
• Coordinate daily with government and contract POC.
• Support the completion of daily checklists and appropriately document and report system status.
• Create, update, and close tickets in the IT Service Management (ITSM) tool, updating tickets daily and ensuring that all relevant information is captured in work notes.
Qualifications:
Required:
• Minimum of three (3) years of professional engineering experience supporting the evaluation, design, implementation, and integration of enterprise storage and backup solutions.
• Minimum of two (2) years of hands-on experience managing enterprise SAN environments, including technologies such as Fiber Channel zoning, iSCSI, FCoE unified fabric, HBA/CNA configurations, storage controllers, LUN provisioning, RAID configurations, and NAS/file sharing systems.
• Demonstrated experience supporting hierarchical storage management systems and administering enterprise backup and recovery operations utilizing platforms such as Veritas NetBackup.
• Minimum of two (2) years of hands-on experience supporting Department of Defense IT systems and environments.
• DoD 8570 IAT II Certification
• Must also have one of the following Computing Environment certifications: AWS Certified Solutions Architect - Associate, AWS Certified Solutions Architect – Professional, GIAC Defensible Security Architecture, GIAC Continuous Monitoring Certification, Microsoft Certified: Azure Administrator Associate, NetApp Certified Data Administrator (ONTAP), NetApp Certified Hybrid Cloud Administrator, NetApp Certified Hybrid Cloud Architect, NetApp Certified Implementation Engineer- SAN Specialist (ONTAP), NetApp Certified Hybrid Cloud Implementation Engineer, NetApp Certified Technology Associate, NetApp Certified Data Administrator, OnTop, SNIA Storage Networking Certified Professional, SNIA Certified Storage Architect.
• Current DoD Top Secret Clearance Required
• Must be able to work onsite full-time at the client’s location in Dayton, OH.
• Must be able to work in a network closet and sit at computer desk.
• Must be able to lift between 35-40lbs.
Company:
AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. Founded in 2021, the company is headquartered in Alexandria, USA, with a team of 51-200 employees. The company is currently Growth Stage.
AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. The Systems Engineer is responsible for the provisioning, configuration, operation, and maintenance of hardware, software, and infrastructure systems while ensuring compliance with organizational and regulatory standards.
Responsibilities:
• Engineer, integrate, and manage enterprise storage platforms, SAN infrastructure, backup systems, and supporting components in accordance with organizational requirements.
• Assess and report on data restoration and disaster recovery capabilities; identify gaps and recommend corrective actions to improve performance and efficiency.
• Administer enterprise backup solutions to ensure data integrity, availability, and alignment with organizational objectives.
• Evaluate, design, and implement file sharing solutions to meet validated customer and operational requirements.
• Perform advanced troubleshooting of storage environments; analyze deficiencies and provide technical recommendations for resolution.
• Execute scheduled preventative maintenance and operational checks on storage hardware and associated systems to sustain system reliability.
• Conduct storage utilization analysis and capacity planning; develop and maintain technical procedures and documentation supporting lifecycle management of storage technologies.
• Develop, update, and enforce policies, standards, and procedures supporting storage operations; contribute to continuous process improvement initiatives.
• Produce technical reports on storage management practices and emerging technologies; recommend system enhancements, configuration changes, and optimization strategies to improve performance and efficiency.
• Support Storage Array administration, LUN / Volume administration Fiber switch administration Storage File Sharing, Security Implementation, Data Migrations, Pilot Projects / Proof of Concept, Cloud Tier support and administration, other duties as assigned.
• Provide after-hours troubleshooting and incident response support as needed.
• Provide the project manager and government customers with weekly reports concerning completed work, planned work, and any issues encountered.
• Coordinate daily with government and contract POC.
• Support the completion of daily checklists and appropriately document and report system status.
• Create, update, and close tickets in the IT Service Management (ITSM) tool, updating tickets daily and ensuring that all relevant information is captured in work notes.
Qualifications:
Required:
• Minimum of three (3) years of professional engineering experience supporting the evaluation, design, implementation, and integration of enterprise storage and backup solutions.
• Minimum of two (2) years of hands-on experience managing enterprise SAN environments, including technologies such as Fiber Channel zoning, iSCSI, FCoE unified fabric, HBA/CNA configurations, storage controllers, LUN provisioning, RAID configurations, and NAS/file sharing systems.
• Demonstrated experience supporting hierarchical storage management systems and administering enterprise backup and recovery operations utilizing platforms such as Veritas NetBackup.
• Minimum of two (2) years of hands-on experience supporting Department of Defense IT systems and environments.
• DoD 8570 IAT II Certification
• Must also have one of the following Computing Environment certifications: AWS Certified Solutions Architect - Associate, AWS Certified Solutions Architect – Professional, GIAC Defensible Security Architecture, GIAC Continuous Monitoring Certification, Microsoft Certified: Azure Administrator Associate, NetApp Certified Data Administrator (ONTAP), NetApp Certified Hybrid Cloud Administrator, NetApp Certified Hybrid Cloud Architect, NetApp Certified Implementation Engineer- SAN Specialist (ONTAP), NetApp Certified Hybrid Cloud Implementation Engineer, NetApp Certified Technology Associate, NetApp Certified Data Administrator, OnTop, SNIA Storage Networking Certified Professional, SNIA Certified Storage Architect.
• Current DoD Top Secret Clearance Required
• Must be able to work onsite full-time at the client’s location in Dayton, OH.
• Must be able to work in a network closet and sit at computer desk.
• Must be able to lift between 35-40lbs.
Company:
AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. Founded in 2021, the company is headquartered in Alexandria, USA, with a team of 51-200 employees. The company is currently Growth Stage.