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Itsm Analysts Jobs (NOW HIRING)

Defi-Auto-LLC

ITSM Specialist

Columbus, OH · On-site

$60K - $80K/yr

The company's comprehensive suite of originations, servicing, and analytics solutions together with ... ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ...

kgs

ITSM Platform Administrator

Washington, DC · Hybrid

Experience with ServiceNow Performance Analytics, IntegrationHub, or agentic/AI workflow ... Experience supporting federal government ITSM implementation Our Equal Employment Opportunity ...

Deloitte

ITSM Process & Product Manager

Tampa, FL · On-site

Responsibilities : • Design ITSM and CMDB Processes • Lead the assessment and analysis of our current ITSM process, identifying areas for improvement, inefficiencies, and opportunities for ...

Deloitte

ITSM Process & Product Manager

Hermitage, TN · On-site

Responsibilities : • Design ITSM and CMDB Processes • Lead the assessment and analysis of our current ITSM process, identifying areas for improvement, inefficiencies, and opportunities for ...

Koniag, Inc.

ITSM Platform Administrator

Washington, DC · On-site

$130K - $160K/yr

Experience with ServiceNow Performance Analytics, IntegrationHub, or agentic/AI workflow ... Experience supporting federal government ITSM implementation Our Equal Employment Opportunity ...

Koniag Services, Inc.

The ITSM Platform Administrator will be responsible for administering the enterprise ITSM platform ... Experience with ServiceNow Performance Analytics, IntegrationHub, or agentic/AI workflow ...

Internetwork Expert

ITSM Lead

Suitland, MD · On-site

$17.25 - $22.75/hr

The IT Service Management Lead will lead the transformation, assessment, analysis, modernization, and improvement of the enterprise ITSM capabilities, with primary emphasis on the ServiceNow platform ...

defi AUTO LLC

ITSM Specialist

Oklahoma City, OK · On-site

$60K - $80K/yr

The company's comprehensive suite of originations, servicing, and analytics solutions together with ... ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ...

defi AUTO LLC

ITSM Specialist

Harrisburg, PA · On-site

$60K - $80K/yr

The company's comprehensive suite of originations, servicing, and analytics solutions together with ... ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ...

defi AUTO LLC

ITSM Specialist

Springfield, IL · On-site

$60K - $80K/yr

The company's comprehensive suite of originations, servicing, and analytics solutions together with ... ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ...

defi AUTO LLC

ITSM Specialist

Lincoln, NE · On-site

$60K - $80K/yr

The company's comprehensive suite of originations, servicing, and analytics solutions together with ... ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ...

defi AUTO LLC

ITSM Specialist

Frankfort, KY · On-site

$60K - $80K/yr

The company's comprehensive suite of originations, servicing, and analytics solutions together with ... ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ...

Systems Engineering Solutions Inc Defunct

ITSM Lead

$15.75 - $21.75/hr

The IT Service Management Lead will lead the transformation, assessment, analysis, modernization, and improvement of the enterprise ITSM capabilities, with primary emphasis on the ServiceNow platform ...

defi AUTO LLC

ITSM Specialist

Raleigh, NC · On-site

$60K - $80K/yr

The company's comprehensive suite of originations, servicing, and analytics solutions together with ... ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ...

defi AUTO LLC

ITSM Specialist

Atlanta, GA · On-site

$60K - $80K/yr

The company's comprehensive suite of originations, servicing, and analytics solutions together with ... ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ...

defi AUTO LLC

ITSM Specialist

Topeka, KS · On-site

$60K - $80K/yr

The company's comprehensive suite of originations, servicing, and analytics solutions together with ... ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ...

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As of Sep 11, 2026, the average hourly pay for itsm analysts in the United States is $30.38, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $36.06 per hour, depending on experience, location, and employer.

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ITSM Specialist

Columbus, OH • On-site

Defi-Auto-LLC
See more jobs at Defi-Auto-LLCexternal

$60K - $80K/yr

Other

Posted 20 days ago

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ITSM Specialist

Full Time Tech - Infrastructur Atlanta, GA, US

2 days ago Requisition ID: 2365

Salary Range: $60,000.00 To $80,000.00 Annually

It's an exciting time to join defi!!

defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company's comprehensive suite of originations, servicing, and analytics solutions together with technology-enabled processing services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers ever-evolving needs.

Job Overview: ITSM Specialist

The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions - namely change, release, incident, and problem management. This role ensures seamless production deployments by guiding releases through build, test, and deployment phases, while proactively identifying and mitigating release risks.

In collaboration with internal teams and clients, the ITSM Specialist helps maintain a stable production environment. The role also supports IT Operations Management (ITOM) initiatives by enhancing monitoring capabilities, implementing automation, and streamlining operational workflows.

Key responsibilities include:

  • Review change records to ensure compliance with change management policies
  • Support release planning and coordinate Go-Live activities
  • Communicate release status and issues to stakeholders
  • Oversee the deployment of software releases to production
  • Support release calls and post status updates during deployment windows
  • Facilitate release scorecards aimed at driving continuous improvement
  • Maintain release metrics and audit documentation
  • Monitor, triage, and resolve incidents, ensuring minimal impact on business operations and compliance with client service-level agreements (SLAs)
  • Oversee batch job execution, ensuring timely and accurate processing
  • Troubleshoot and resolve failed batch jobs in collaboration with internal teams
  • Deliver timely and accurate updates to clients and executive stakeholders during incidents or high-impact events
  • Support root cause analysis (RCA) and implement corrective actions to prevent recurrence
  • Maintain detailed incident documentation, reporting, and escalation procedures
  • Participate in an on-call rotation to provide after-hours support for critical systems
  • Strong problem solving skills and ability to troubleshoot and support software and hardware

Qualifications & Skills:

Required:

  • Strong knowledge of ITSM frameworks such as ITIL
  • Strong communication, problem-solving, and organizational skills
  • Familiarity with SDLC, Agile, and DevOps methodologies
  • Familiarity with enterprise release frameworks and change control
  • Experience with release automation tools and cross-functional coordination
  • Ability to analyze logs and troubleshoot technical issues under pressure
  • Ability to manage competing priorities in a fast-paced environment while maintaining a high level of service quality
  • Familiarity with Active Directory and Microsoft Administration
  • Willingness to participate in an on-call rotation for after-hours support

Preferred:

  • Bachelor’s degree in information technology, Computer Science, or a related field
  • Experience in process automation and system monitoring tools
  • Familiarity with ServiceNow
  • Familiarity with cloud-based IT operations and monitoring solutions (i.e. Elastic, Datadog, Power BI etc.)

Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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