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Itsm Data Analyst Jobs (NOW HIRING)

Trace Systems

ITSM Analyst

Andrews, MD · On-site

$82K - $105K/yr

Analyze ITSM data and recommend improvements to incident, change, knowledge, configuration, and asset-management processes. * Create and maintain reports, dashboards, metrics, process documentation ...

Syntricate Technologies

ITSM Lead

Irving, TX · On-site

$160K/yr

Create and utilize analytics and insights through ITSM data to drive continuous improvement across all functions and regions * Oversee and manage critical incident response and day to day ITSM ...

Modivcare, Inc.

IT Service Management Analyst II

$67K - $90K/yr

The role helps ensure ITSM tools, workflows, and data are effective, accurate, and aligned with ... The analyst may also lead projects and provide training and technical support to users. This role.

Modivcare, Inc.

IT Service Management Analyst II

$67K - $90K/yr

The role helps ensure ITSM tools, workflows, and data are effective, accurate, and aligned with ... The analyst may also lead projects and provide training and technical support to users. This role.

Barrow Wise Consulting

Data Analyst

MD · On-site

$70K - $110K/yr

Perform lightweight technical reviews of monitoring tools, configurations, ITSM systems, and PPM ... Data analytics, dashboarding, reporting, and data governance * Utilize tools such as Tableau, Power ...

ESM

Business Data Analyst

Vienna, VA · Remote

We are hiring a Business Data Analyst for an exciting remote opportunity. and ... ITSM), and Routing Assignment Visualization for Enterprise Needs (RAVEN)-to effectively track ...

ESM

Business Data Analyst

Vienna, VA · On-site

We are hiring a Business Data Analyst for an exciting remote opportunity. and Responsibilities ... Proficiency in portfolio and task management tools, including MS Power BI, ServiceNow (SPM, ITSM ...

ESM

Business Data Analyst

Vienna, VA

We are hiring a Business Data Analyst for an exciting remote opportunity. and Responsibilities ... Proficiency in portfolio and task management tools, including MS Power BI, ServiceNow (SPM, ITSM ...

CACI International, Inc.

Data Analyst

Chantilly, VA · On-site

Responsible for process and technology improvement recommendations using current ITSM, asset, and system lifecycle data * Provides data management analysis in support of acquiring, collecting ...

CACi

Data Analyst

Chantilly, VA · On-site

Responsible for process and technology improvement recommendations using current ITSM, asset, and system lifecycle data * Provides data management analysis in support of acquiring, collecting ...

CACI

Data Analyst

Chantilly, VA · On-site

Responsible for process and technology improvement recommendations using current ITSM, asset, and system lifecycle data Provides data management analysis in support of acquiring, collecting ...

kgs

Data Analyst (HQ)

Washington, DC · Hybrid

Hands-on experience with IT Service Management (ITSM) platforms such as ServiceNow, Remedy, or equivalent systems, including experience extracting and analyzing platform data for enterprise reporting ...

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Itsm Data Analyst information

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How much do itsm data analyst jobs pay per year?

As of Sep 10, 2026, the average yearly pay for itsm data analyst in the United States is $82,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $97,000.00 per year, depending on experience, location, and employer.

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For Itsm Data Analyst jobs, the most frequently searched job titles are:

ITSM Analyst

Andrews, MD • On-site

Trace Systems
Guided Missile and Space Vehicle Manufacturing • 201 - 500 employees
Learn more about Trace Systemsexternal

$82K - $105K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 10 days ago

Job description

Job Overview
Job Title: ITSM Analyst
Location: Joint Base Andrews, Maryland
Job Responsibilities
Trace Systems is seeking an ITSM Analyst to provide oversight and expertise for EACN service-management configuration, processes, reporting, training, and sustainment at Joint Base Andrews. The analyst will use ServiceNow to strengthen incident, change, knowledge, asset, and configuration-management workflows.The project associated with this position is currently in the proposal stage.
  • Provide ITSM configuration-management oversight and expertise and sustain the approved ServiceNow platform.
  • Configure and customize EACN software to gather statistics, support trend analysis, and reflect system-design changes and equipment upgrades.
  • Support user-submitted configuration-change requests within platform and governance constraints.
  • Analyze ITSM data and recommend improvements to incident, change, knowledge, configuration, and asset-management processes.
  • Create and maintain reports, dashboards, metrics, process documentation, knowledge articles, and standard operating procedures.
  • Provide ServiceNow and Trouble Ticket System training using Government-furnished devices, software, and commercial training aids.
  • Coordinate requirements and changes with users, developers, engineers, incident responders, and Government stakeholders.
  • Verify the accuracy and completeness of incident records, descriptions, resolution details, and performance metrics.

In compliance with applicable state and local pay transparency requirements, the following compensation information is provided for this position. The base salary range represents the minimum and maximum compensation Trace reasonably expects to offer for this position at the time of posting. Actual compensation within the range may vary based on factors including, but not limited to, location, experience, qualifications, skills, and performance.
Salary Minimum: $82,000
Salary Maximum: $105,000
Trace provides a comprehensive benefits package to eligible employees, which may include health insurance coverage, flexible spending accounts, an employee wellness program, life and disability insurance, a retirement savings plan, company holidays, and paid time off (PTO).
Minimum Qualifications
  • Active, in-scope US Government issued Top Secret clearance (minimum); higher-level eligibility may be required based on assigned access.
  • Due to the nature of the work and contract requirements, US Citizenship is required.
  • Candidates must meet the applicable DoD 8140 qualification requirements for the assigned work role. DoD 8140 Work Role(s): 431 Knowledge Manager, Proficiency Level: Intermediate; and may qualify through education, military training, certifications, or a combination thereof.
  • Qualifying 8140 credentials include a Bachelors degree in Computer Science or Cybersecurity or Data Science or Information Systems or Information Technology or Software Engineering or completion of relevant military training.
  • Qualifying 8140 certifications may include a SSCP, Security+, or other DoD 8140-approved certifications. Higher proficiency-level or equivalent DoD 8140-approved certifications applicable to the assigned work role may also be accepted.
  • Strong verbal and written communication skills and the ability to coordinate effectively with technical and non-technical personnel.
  • Ability to work in a secure DoD environment and comply with applicable Air Force, installation, and program security requirements.
  • 3+ years of IT service management, business analysis, ServiceNow administration, process improvement, or configuration-management experience.
  • Current ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) certification, or ability to obtain it within six months of employment.
  • Working knowledge of ITIL practices and ServiceNow incident, change, knowledge, configuration, and asset-management workflows.
  • Experience developing metrics, dashboards, process documentation, and end-user training.

Desired Qualification
  • ITIL certification and experience with ServiceNow ITSM, CMDB, ITAM, reporting, training, or platform governance.
  • Experience supporting Air Force, EACN, GSOC, A2G2, or 24/7 mission operations.
  • Prior military service or experience supporting Department of Defense or U.S. Air Force customers.
  • Experience supporting mission-essential communications in distributed, multi-site environments.

Education
  • High school diploma or equivalent required; bachelor's degree in information systems, business, or a related field preferred.

Trace Systems
Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text 'tracejobs' to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems
Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.

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