ZipRecruiter

Log In

1

Itm Manager Jobs (NOW HIRING)

CNB Bank

FCBank, ITM Agent

Bucyrus, OH · On-site

$19.50 - $29/hr

Job Type Full-time Description An ITM Agent is responsible for providing exceptional customer ... Takes the lead and manages more complex client interactions, e.g., fraud cases and escalated client ...

CNB Financial Corporation

FCBank, ITM Agent

Bucyrus, OH

$19.50 - $29/hr

Description An ITM Agent is responsible for providing exceptional customer service and support to ... Takes the lead and manages more complex client interactions, e.g., fraud cases and escalated client ...

FCBank

FCBank, ITM Agent

Bucyrus, OH · On-site

$19.50 - $29/hr

An ITM Agent is responsible for providing exceptional customer service and support to clients ... Takes the lead and manages more complex client interactions, e.g., fraud cases and escalated client ...

CNB Financial Corporation

FCBank, ITM Agent

Bucyrus, OH

$19.50 - $29/hr

Description An ITM Agent is responsible for providing exceptional customer service and support to ... Takes the lead and manages more complex client interactions, e.g., fraud cases and escalated client ...

PFCU

ITM Specialist- Durand Branch

Durand, MI

$125K/yr

Current Level Teller Initials Manager Initials Date * 90 Day Introductory Period with $5,000 Cash Limit * ITM Specialist I with $10,000 cash limit; minimum 90 days working at PFCU * ITM Specialist II ...

bankplus

ITM Supervisor

Ridgeland, MS

Responsibilities focus on providing management and oversight for ITM workgroup. Oversees the day-to-day functions of the ITM department. Duties and Responsibilities: * Functions as ITM System ...

BankPlus

ITM Supervisor

Ridgeland, MS · On-site

Responsibilities focus on providing management and oversight for ITM workgroup. Oversees the day-to-day functions of the ITM department. Duties and Responsibilities: * Functions as ITM System ...

Hitachi

ITM Specialist

South Boston, VA · On-site

The ITM System is our global Lean management framework, guiding how value is created, how teams collaborate, and how results are achieved across the value chain. In this role, you will help shape ...

Hitachi, Ltd.

ITM Specialist

South Boston, VA · On-site

The ITM System is our global Lean management framework, guiding how value is created, how teams collaborate, and how results are achieved across the value chain. In this role, you will help shape ...

ChoiceOne Bank

ITM Specialist

Grand Blanc, MI · On-site

ITM Center Manager Essential Duties and Responsibilities * Assist customers over an Interactive Video Teller Machine. * Provide friendly, helpful service that promotes financial discipline by:

Baycoast Bank

ITM Personal Banker

Swansea, MA · On-site

$37K - $45K/yr

Working under the direction of the ITM Officer, ITM Assistant Manager, and ITM Supervisor, you will build customer relationships, resolve inquiries, process transactions, and identify opportunities ...

ChoiceOne Bank

ITM Specialist

Grand Blanc, MI · On-site

ITM Center Manager Essential Duties and Responsibilities * Assist customers over an Interactive Video Teller Machine. * Provide friendly, helpful service that promotes financial discipline by:

ChoiceOne Bank

ITM Specialist

Grand Blanc, MI · On-site

ITM Center Manager Essential Duties and Responsibilities * Assist customers over an Interactive Video Teller Machine. * Provide friendly, helpful service that promotes financial discipline by:

ChoiceOne Bank

ITM Specialist

Montrose, MI · On-site

ITM Center Manager Essential Duties and Responsibilities * Assist customers over an Interactive Video Teller Machine. * Provide friendly, helpful service that promotes financial discipline by:

ChoiceOne Bank

ITM Specialist

Montrose, MI · On-site

ITM Center Manager Essential Duties and Responsibilities * Assist customers over an Interactive Video Teller Machine. * Provide friendly, helpful service that promotes financial discipline by:

next page

Showing results 1-20

All JobsTechnology JobsInformation Technology JobsItm Manager Jobs

Itm Manager information

See salary details

$28.5K

$62.7K

$113.5K

How much do itm manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for itm manager in the United States is $62,661.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is an ITM manager?

An ITM Manager, or Information Technology Management Manager, oversees the planning, implementation, and maintenance of an organization’s IT infrastructure. They are responsible for leading IT teams, managing technology projects, ensuring data security, and aligning IT strategies with business goals. ITM Managers often coordinate with other departments to optimize technology usage, troubleshoot system issues, and evaluate new technological solutions. Their role is crucial in ensuring that a company’s technology resources support its overall objectives effectively.

What are the key skills and qualifications needed to thrive as an ITM manager?

To thrive as an IT Manager, you need a solid understanding of IT infrastructure, project management, and leadership, typically backed by a bachelor's degree in computer science or a related field. Familiarity with systems like Microsoft Azure, AWS, network administration tools, and certifications such as PMP, ITIL, or CompTIA are highly valued. Strong communication, problem-solving, and team management skills set outstanding IT Managers apart. These capabilities are crucial for aligning technology solutions with business goals, ensuring system reliability, and leading IT teams effectively.

How does an ITM manager typically collaborate with other departments to ensure efficient technology management?

An ITM Manager frequently works cross-functionally with teams such as finance, human resources, and operations to align technology strategies with business goals. Regular meetings and clear communication are essential to understand each department's unique needs and to prioritize IT projects accordingly. Successful ITM Managers build strong relationships with stakeholders, facilitate training for new systems, and coordinate with vendors to ensure seamless technology integration. This collaborative approach helps optimize resources, minimize disruptions, and drive overall organizational effectiveness.

What cities are hiring for Itm Manager jobs?

Cities with the most Itm Manager job openings:

What states have the most Itm Manager jobs?

States with the most job openings for Itm Manager jobs include:

What are popular job titles related to Itm Manager jobs?

For Itm Manager jobs, the most frequently searched job titles are:

FCBank, ITM Agent

Bucyrus, OH • On-site

CNB Bank
See more jobs at CNB Bankexternal

$19.50 - $29/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

CNB Bank rating

8.8

Company rating: 8.8 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Job Type
Full-time
Description
An ITM Agent is responsible for providing exceptional customer service and support to clients through ITMs, contact center emails, and online/mobile banking messages for CNB's Family of Banks. This includes assisting with transactions, troubleshooting issues, and answering inquiries.
Below is a list of essential functions for this position. Additional responsibilities may be assigned in the position.
KEY RESPONSIBILITIES
  • Provide prompt and courteous assistance to clients, addressing their inquiries and resolving issues related to banking services.
  • Accurately assist clients with various transactions, including deposits, withdrawals, and account inquiries, ensuring accuracy and efficiency through an ITM, contact center emails, and online/mobile messages.
  • Diagnose and provide support in solving technical problems clients may encounter with ITMs, email, or online/mobile banking platforms.
  • Ensure each interaction is positive and personalized, making clients feel valued and understood.
  • Monitor and maintain performance metrics within established guidelines to ensure service quality and operational efficiency.
  • Adhere to all bank policies and procedures and ensure the adherence of bank policies and procedures.

ATTITUDES
Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating:
  • Respect: Demonstrate respect by actively listening, communicating with courtesy, and ensuring every client feels valued throughout their experience.
  • Client Focus: Actively understand client needs and deliver prompt, thoughtful solutions that enhance their overall experience.
  • Inclusion: Treat every coworker and client with fairness and empathy, ensuring each person feels heard, respected, and welcomed.

BEHAVIORS
Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by demonstrating:
  • Leadership: Take initiative, support teammates, and consistently model the professionalism and service standards that create an exceptional client experience.
  • Integrity: Be honest, dependable, and transparent in every interaction, ensuring clients can trust the support and information I provide.
  • Collaboration: Work closely with teammates, sharing information openly, and supporting collective problem-solving to ensure clients receive the best possible service.
  • Volunteerism: Engage in community initiatives and encourage others to make a positive impact beyond our daily work.

COMPETENCIES
Reflects skill, good judgement, positive conduct, and personal responsibility for assigned areas. Seeks to implement and leverage services and technologies that create efficiencies by demonstrating:
  • Accountability: Take ownership of actions, following through on commitments, and ensuring every client receives accurate, dependable support.
  • Innovation: Embrace new ideas, adapt quickly to change, and find creative ways to enhance the client experience.
  • Professionalism: Communicate respectfully, maintain composure in all situations, and consistently deliver reliable, high-quality support to every client.

POSITION LEVEL(S) EXPECTATIONS
ITM Agent I
  • Provides exceptional personalized service to clients by means of ITMs, email, and online/mobile banking messages.
  • Successfully addresses all service or transaction needs and refer banking products and services as appropriate.

ITM Agent II
  • Consistently demonstrate Level I responsibilities.
  • Consistently demonstrates "good" and/or "very good" on performance appraisal ratings.
  • Successfully masters personalized service to clients by means of interactive ITMs, email, online/mobile banking messages, and all other relevant banking systems, with little to no assistance.
  • Supports ITM Agent I coworkers with on-demand, real-time support post-training and ongoing expertise, daily, in the absence of a Senior ITM Agent or the ITM Manager.
  • Is a strong source of knowledge on all divisional products and services.
  • Consistent in attendance and punctuality, according to the monthly ITM schedule.

Senior ITM Agent
  • Consistently demonstrates Level I and II responsibilities.
  • Takes the lead and manages more complex client interactions, e.g., fraud cases and escalated client interactions.
  • Consistently demonstrate being solutions-oriented and all ten Core Values daily.
  • Is a strong source of knowledge for ongoing changes to policies & procedures.

SEEKS PROFESSIONAL DEVELOPMENT OPPORTUNITIES
Actively participate in expanding skill sets and career paths by attending training programs, workshops, certifications, and educational resources relevant to the role.
Requirements
QUALIFICATIONS, EDUCATION, & EXPERIENCE
To perform this position successfully, an individual must be able to perform each essential position requirement satisfactorily, and a skills inventory is listed below. High school diploma or general education degree (GED) is required, with related ITM and contact center experience. A background screening will be conducted.
  • LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate with clients directly and effectively.
  • TECHNOLOGY SKILLS: Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use. Prior experience or the ability to learn core transaction system, including eBanking, ITM software/hardware, contact center chat/email technology, debit card system, statement processing system, and any other computer programs pertinent to performing job duties.
  • MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve challenging problems involving several variables in a standardized situation.
  • PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions with others. Ability to travel on occasion to all market areas and attend seminars or training sessions offsite.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
DISCLAIMER: This job description is not an exclusive list of responsibilities and duties. They may change at any time without notice.
BENEFITS
  • Medical, Dental, Vision & Life Insurance
  • 401K with company match
  • Paid Time Off & Recognized Holidays
  • Leave policies
  • Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
  • Employee Assistance Program
  • Employee Health & Wellness Program
  • Special Loan and Deposit Rates
  • Gradifi Student Loan Paydown Plan
  • Rewards & Recognition Programs and much more!

Eligibility requirements apply.
FCBank is an equal opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status. CNB Financial Corporation is an Affirmative Action Employer and is committed to fostering, cultivating and preserving a culture of diversity and inclusion.
https://mandatoryview.com/?LicenceId=5a7398f0-7edb-4cb7-a02b-518dcfa222fa&ProductType=IntranetLicense&SubType=PG
Salary Description
$19.50 -$29.00 Hourly

What CNB Bank employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply