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Itil Jobs in Georgia (NOW HIRING)

Atlanta, GA(Onsite) Job Type: Full Time Must Have Technical/Functional Skills ITIL Strong Knowledge and Hands-on experience Strong understanding of ITSM principles and best practices, including ITIL ...

ITIL Strong Knowledge and Hands-on experience * Strong understanding of ITSM principles and best practices, including ITIL framework. * Experience with ITSM tools and platforms (e.g., ServiceNow)

Implement and optimize ITIL-aligned service management processes. Team Management * Lead, mentor, and coach service desk analysts to maintain high performance and engagement. * Conduct regular ...

Implement and optimize ITIL-aligned service management processes. Team Management * Lead, mentor, and coach service desk analysts to maintain high performance and engagement. * Conduct regular ...

Service Desk Lead

Atlanta, GA · On-site

$81K - $120K/yr

ITIL 4 & ServiceNow Process Ownership * Serves as the government contractor's primary process owner for ITIL 4 practices within ServiceNow across: * Incident Management * Problem Management * Change ...

New

ServiceNow Architect

Alpharetta, GA · On-site

$69.50 - $87.50/hr

Strong understanding of IT service management processes, ITIL framework, and industry best practices. Mandatory requirements: * Proven experience in architecting and implementing ServiceNow solutions ...

PostgreSQL DBA (Fulltime)

Atlanta, GA · On-site

$48 - $60/hr

Solid understanding of ITIL processes (Incident, Problem, Change, Request Management). Experience supporting regulated enterprise environments, including audits and compliance evidence generation.

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Itil information

See Georgia salary details

$9

$18

$32

How much do itil jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for itil in Georgia is $18.50, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $20.29 per hour, depending on experience, location, and employer.

What is ITIL and what does an ITIL professional do?

ITIL stands for Information Technology Infrastructure Library, which is a set of best practices for delivering IT services efficiently and effectively. An ITIL professional uses these best practices to help organizations align their IT services with business needs, improve service delivery, reduce costs, and manage risk. Their responsibilities often include process improvement, incident management, change management, and ensuring that IT services meet agreed-upon standards and expectations.

What are the key skills and qualifications needed to thrive as an ITIL professional, and why are they important?

To thrive as an ITIL professional, you need a solid understanding of IT service management principles, process optimization, and typically an ITIL certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is important for managing workflows and incidents. Strong analytical thinking, communication, and stakeholder management skills set top performers apart in this field. These competencies are crucial for ensuring efficient IT service delivery, continual improvement, and alignment of IT services with business needs.

How does an ITIL professional typically collaborate with other departments to improve service delivery?

ITIL professionals often work closely with various departments such as IT operations, customer support, and business units to align IT services with organizational needs. They facilitate communication between technical teams and non-technical stakeholders, ensuring that service management processes are clear and effective. Regular meetings, process documentation, and service reviews are common ways ITIL professionals foster collaboration, leading to more efficient incident resolution and continuous service improvement.

What is the difference between Itil vs ServiceNow Administrator?

AspectItilServiceNow Administrator
CertificationsITIL Foundation, ITIL ExpertServiceNow Certified System Administrator
Work EnvironmentIT service management, process improvementServiceNow platform management, automation
Industry UsageIT service providers, large enterprisesOrganizations using ServiceNow for ITSM

While ITIL is a set of best practices for IT service management, a ServiceNow Administrator focuses on managing and configuring the ServiceNow platform to implement ITIL processes. Both roles require understanding of ITSM principles, but ITIL provides the framework, whereas the ServiceNow Administrator applies it within the ServiceNow environment.

Is ITIL entry level?

ITIL (Information Technology Infrastructure Library) certifications are available at multiple levels, including Foundation, which is considered entry level and suitable for beginners. The Foundation certification covers basic concepts and practices, making it accessible without prior experience, but job requirements may also seek relevant skills or experience in IT service management. Advanced certifications require more experience and knowledge of ITIL frameworks.

Is ITIL in demand?

ITIL (Information Technology Infrastructure Library) professionals are in demand as organizations seek to improve IT service management and operational efficiency. Certifications like ITIL Foundation can enhance job prospects, and roles often require knowledge of ITSM tools and processes. The demand varies by industry and region but remains steady in organizations prioritizing IT service quality.

What jobs can I get with ITIL?

With ITIL certification, you can pursue roles such as IT Service Manager, ITIL Process Consultant, Service Desk Manager, or IT Operations Analyst. These positions typically require knowledge of IT service management best practices, process improvement, and often involve managing IT services, infrastructure, or support teams.

What are the most commonly searched types of Itil jobs in Georgia?

The most popular types of Itil jobs in Georgia are:

What cities in Georgia are hiring for Itil jobs?

Cities in Georgia with the most Itil job openings:

Infographic showing various Itil job openings in Georgia as of August 2026, with employment types broken down into 80% Full Time, 3% Part Time, 14% Contract, and 3% Nights. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $38,480 per year, or $18.5 per hour.

ITIL Production Support Engineer with PMO

United Airlines

Atlanta, GA • Hybrid

$40.50 - $52.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago


United Airlines rating

7.9

Company rating: 7.9 out of 10

Based on 342 frontline employees who took The Breakroom Quiz

7th of 26 rated airlines


Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired bya collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.

Job Location : Charlotte, NC/ Dallas, TX (Onsite/Hybrid from Day 1)
Job Description
We are seeking an experienced ITIL Production Support, Data Governance & PMO Analyst to provide end-to-end production support, service management governance, data governance oversight, and project coordination for critical business applications and enterprise data platforms supporting operations across Dallas and New York. The ideal candidate will possess strong expertise in ITIL processes, including Incident, Problem, Change, and Major Incident Management, while also supporting Data Governance initiatives focused on data quality, compliance, lineage, controls, and regulatory requirements. In addition, the candidate should have strong project management, organizational, communication, and analytical skills, with the ability to manage multiple workstreams in a fast-paced technology environment. This role will work closely with Technology Operations, Application Support, Engineering, Risk, Compliance, Data Management, and Business stakeholders to ensure high system availability, governance compliance, operational excellence, and successful execution of strategic initiatives.
Key Responsibilities

Production Support & Operations

  • Provide Level 2/Level 3 production support for business-critical applications.
  • Monitor application health, system performance, and production environments.
  • Respond to production incidents, service requests, and outages within defined SLAs.
  • Perform root cause analysis (RCA) and implement preventive measures.
  • Coordinate with development and infrastructure teams for issue resolution.
  • Support scheduled maintenance activities, deployments, and release management.

ITIL Service Management

  • Drive ITIL best practices across Incident, Problem, Change, and Service Request Management.
  • Lead Major Incident Management calls and coordinate stakeholder communications.
  • Conduct post-incident reviews and prepare RCA reports.
  • Ensure compliance with Change Management processes and CAB approvals.
  • Track and report service metrics, KPI performance, and SLA adherence.
Data Governance
  • Support enterprise data governance initiatives, including data quality, lineage, and compliance activities.
  • Partner with Data Owners, Stewards, Risk, and Compliance teams to ensure adherence to governance policies.
  • Monitor data quality metrics and investigate data-related production issues.
  • Support audit, regulatory, and governance reviews.
  • Maintain governance documentation and data controls.

Stakeholder Management

  • Act as primary contact for production support issues.
  • Communicate incident status, risks, and resolutions to business users and leadership teams.
  • Partner with global support teams to ensure seamless 24x7 operations.
Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field.
  • 5+ years of experience in Production Support, Application Support, IT Operations, Service Management, or Data Governance roles.
  • 3+ years of experience in Project Coordination, PMO, Technology Operations, IT Governance, Service Management, or Program Support.
  • Strong understanding of the ITIL framework and service management processes.
  • Hands-on experience in Incident, Problem, Change, and Major Incident Management.
  • Experience coordinating cross-functional initiatives involving multiple stakeholders.
  • Strong organizational, planning, and project tracking skills.
  • Experience creating executive reporting dashboards, status reports, and presentations.
  • Strong SQL knowledge for troubleshooting and resolving production issues.
  • Experience supporting applications in Windows, Linux, or cloud environments.
  • Experience with ticketing tools such as ServiceNow, Remedy, Jira Service Management, or similar platforms.
  • Experience with monitoring tools such as Splunk, Dynatrace, AppDynamics, Datadog, Grafana, or similar.
  • Excellent analytical, troubleshooting, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities and workstreams with minimal supervision.
  • Strong proficiency in Microsoft Office Suite, including Excel, PowerPoint, Teams, and Outlook.
Preferred Qualifications
  • ITIL Foundation Certification (required), ITIL Intermediate/Managing Professional preferred.
  • Experience supporting financial services, banking, insurance, or enterprise applications.
  • Exposure to Cloud platforms (Azure, AWS, or GCP).
  • Knowledge of DevOps tools and CI/CD processes.
  • Experience with scripting languages such as PowerShell, Python, or Shell scripting.
  • Familiarity with Agile/Scrum delivery models.

The base compensation range for this role in the posted location is: 62786- 83472

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: 

  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect.  We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States.  http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.


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About United Airlines

Sourced by ZipRecruiter

United Airlines is embarking on an exciting journey to become the best airline in aviation history. Our purpose, "Connecting People, Uniting the World," extends beyond transportation, emphasizing our commitment to uplift and create opportunities in the places we serve. With a global presence and diverse workforce, we value inclusivity and are dedicated to hiring tens of thousands of individuals across various roles. Our comprehensive benefits package, including perks like space available travel, parental leave, and 401k, aims to support your well-being and growth.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1926

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