ZipRecruiter

Log In

1

Itil Service Desk Manager Jobs (NOW HIRING)

Zachary Piper Solutions

$130K - $150K/yr

Service Desk Lead, Service Desk Manager, Help Desk Manager, Help Desk Supervisor, Technical Support Lead, Technical Support Manager, TS/SCI, Security+, ITIL Foundation, ITIL, Government IT, DoD ...

Rimkus

IT Service Desk Manager

Houston, TX · On-site

A Service Desk Manager at Rimkus leads the technical support team to provide responsive, high ... Experience with ITSM/ticketing platforms and ITIL practices. * Strong understanding of SLAs, KPIs ...

New

Zachary Piper Solutions

Service Desk Lead

Newington, VA · On-site

$130K - $150K/yr

Service Desk Lead, Service Desk Manager, Help Desk Manager, Help Desk Supervisor, Technical Support Lead, Technical Support Manager, TS/SCI, Security+, ITIL Foundation, ITIL, Government IT, DoD ...

Centuria

Service Desk Manager

Alexandria, VA · On-site

The Service Desk Manager will be responsible for overall project management of complex IT contracts ... Required : • Holds ITIL Certification. • The manager shall demonstrate five (5) years of ...

Rimkus

IT Service Desk Manager

Chapel Hill, NC · On-site

A Service Desk Manager at Rimkus leads the technical support team to provide responsive, high ... Experience with ITSM/ticketing platforms and ITIL practices. * Strong understanding of SLAs, KPIs ...

New

Rimkus

IT Service Desk Manager

Houston, TX · On-site

A Service Desk Manager at Rimkus leads the technical support team to provide responsive, high ... Experience with ITSM/ticketing platforms and ITIL practices. * Strong understanding of SLAs, KPIs ...

New

Rimkus

IT Service Desk Manager

Chapel Hill, NC · On-site

A Service Desk Manager at Rimkus leads the technical support team to provide responsive, high ... Experience with ITSM/ticketing platforms and ITIL practices. * Strong understanding of SLAs, KPIs ...

New

Peraton

Senior Service Desk Manager

Albuquerque, NM · On-site

$104K - $166K/yr

The Service Desk Manager leads this critical service delivery function, overseeing Tier I, II, and ... ITIL v4 Foundation certification required Preferred Qualifications: * Bachelor's degree in ...

Unissant

Service Desk Manager

Herndon, VA · On-site

We are seeking a Service Desk Manager to join our team and support our client. The ideal candidate ... ITIL Foundation certification is required. * HDI or equivalent certification preferred.

UNISSANT

Service Desk Manager

Washington, DC · On-site

We are seeking a Service Desk Manager to join our team and support our client. The ideal candidate ... ITIL Foundation certification is required. * HDI or equivalent certification preferred.

Red Cup IT

IT Service Desk Manager

... ITIL). • Monitor and report on SLAs, KPIs, and customer satisfaction; implement improvements as needed. • Line‑manage service desk staff (hiring, onboarding, coaching, performance management ...

Centuria

Service Desk Manager

Alexandria, VA

Service Desk Manager Location: Alexandria, Virginia Company/ Program Description: Centuria, a ... Job Requirements: - Holds ITIL Certification. May hold 1 or more Help Desk Institute (HDI ...

Centuria

Service Desk Manager

Alexandria, VA · On-site

Service Desk Manager Location: Alexandria, Virginia Company/ Program Description: Centuria, a ... Job Requirements: - Holds ITIL Certification. May hold 1 or more Help Desk Institute (HDI ...

Peraton

Senior Service Desk Manager

Albuquerque, NM · On-site

The Service Desk Manager leads this critical service delivery function, overseeing Tier I, II, and ... ITIL v4 Foundation certification required Preferred Qualifications: * Bachelor's degree in ...

Peraton

Senior Service Desk Manager

Albuquerque, NM · On-site

The Service Desk Manager leads this critical service delivery function, overseeing Tier I, II, and ... ITIL v4 Foundation certification required Preferred Qualifications: * Bachelor's degree in ...

previous page

Showing results 41-60

All JobsItil Service Desk JobsItil Service Desk Manager Jobs

Itil Service Desk Manager information

See salary details

$36.5K

$94.5K

$157K

How much do itil service desk manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for itil service desk manager in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What cities are hiring for Itil Service Desk Manager jobs?

Cities with the most Itil Service Desk Manager job openings:

What are popular job titles related to Itil Service Desk Manager jobs?

For Itil Service Desk Manager jobs, the most frequently searched job titles are:

Infographic showing various Itil Service Desk Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.

Service Desk Lead

On-site

Zachary Piper Solutions
IT Services • 51 - 200 employees
Learn more about Zachary Piper Solutionsexternal

$130K - $150K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Zachary Piper Solutions is seeking a Service Desk Lead to support a long-term government technology program focused on secure and reliable IT service desk operations. The Service Desk Lead role is ideal for an experienced technical support professional with leadership experience, strong customer service skills, and a background supporting mission-critical government environments. This position will be onsite in Newington, VA and requires a TS/SCI clearance!

Responsibilities of the Service Desk Lead:
  • Lead, mentor, and manage a team of Service Desk technicians supporting daily operations.
  • Manage Service Desk personnel schedules and workload distribution.
  • Review, prioritize, and oversee customer incident and service request tickets.
  • Coordinate with technical teams and functional work centers to resolve issues efficiently.
  • Monitor service desk performance and ensure adherence to service standards and SLAs.
  • Escalate complex technical issues when required and drive resolution efforts.
  • Prepare operational reports, service metrics, status updates, and leadership briefings.
  • Maintain accurate documentation and reporting of incidents, requests, and operational activities.
  • Ensure customers receive timely, effective, and high-quality support.
  • Support a fast-paced, mission-focused environment while maintaining operational excellence.
Qualifications of the Service Desk Lead:
  • Active TS/SCI clearance required.
  • 5+ years of IT support, Service Desk, or related technical experience.
  • Previous experience leading or supervising technical support teams preferred.
  • CompTIA Security+ certification required.
  • ITIL Foundation certification required.
  • Strong communication and customer service skills.
  • Excellent documentation, reporting, and briefing capabilities.
  • Proven troubleshooting and problem-solving experience.
  • Experience working in collaborative team environments.
  • Technical degree, formal technical training, or relevant industry certifications.
  • Experience supporting government or DoD environments preferred.
  • Cisco Certified Network Associate (CCNA) certification preferred.
Compensation for the Service Desk Lead includes:
  • Salary range: $130,000 - $150,000
  • Comprehensive benefits package including medical, dental, vision, 401(k), and PTO

This job opens for applications on 09/03/2026. Applications for this job will be accepted for at least 30 days from the posting date.

#LI-MM1 #LI-ONSITE

Keywords:

Service Desk Lead, Service Desk Manager, Help Desk Manager, Help Desk Supervisor, Technical Support Lead, Technical Support Manager, TS/SCI, Security+, ITIL Foundation, ITIL, Government IT, DoD, Department of Defense, Service Desk Operations, Incident Management, Ticket Management, Customer Support, Technical Operations, Team Leadership, IT Support, Desktop Support, Operational Reporting, Leadership Briefings, CCNA, Network Support, Government Clearance Jobs, Mission Critical Support, Service Management, Secure Environment, Technical Team Lead, IT Operations Manager, Clearance Jobs, Federal IT Support

#J-18808-Ljbffr

Apply