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It Technical Support Team Lead Jobs (NOW HIRING)

Pratt Industries

IT Technical Support - Tier 1

Conyers, GA · On-site

$18.75 - $25.50/hr

... and software solutions, and supporting the internal IT work order system. He/she will be ... Provide technical assistance and support for incoming work orders and computer systems, software ...

Netsmart USA

IT Technical Manager

Las Vegas, NV · On-site

$80K - $100K/yr

We are seeking an experienced, hands-on IT Technical Manager to assist in leading our IT Support ... Lead IT projects including upgrades, migrations, security improvements, and infrastructure ...

Vets Hired

Manager of IT Support

Daytona Beach, FL · On-site

Lead and supervise the Desktop Support team. * Provide coaching, mentoring, and performance ... Coordinate IT projects and technical initiatives. * Manage vendor relationships, hardware ...

GBTI Solutions Inc

IT Support Specialist

Piti, GU · On-site

About the role Provide on-site IT technical and administrative support to the NAVFAC Marianas Command Information Office (CIO3). You are the command's first-line helpdesk, on-site technician, asset ...

PARKER HANNIFIN CORP

Digital & IT Team Lead

Danville, KY · On-site

$150 - $200/hr

Position Summary As Digital & IT Team Lead, you are expected to be an advanced professional in ... Responsible for providing technical support, troubleshooting, and maintenance of all business ...

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It Technical Support Team Lead information

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How much do it technical support team lead jobs pay per year?

As of Sep 9, 2026, the average yearly pay for it technical support team lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What does an IT Technical Support Team Lead do?

An IT Technical Support Team Lead oversees a team of support technicians who assist users with technical issues related to hardware, software, and network systems. They coordinate daily operations, ensure timely resolution of support tickets, and provide guidance and training to team members. Additionally, they may handle escalated technical problems, monitor performance metrics, and collaborate with other IT departments to improve service quality.

What are the key skills and qualifications needed to thrive as an IT Technical Support Team Lead?

To thrive as an IT Technical Support Team Lead, you need expertise in troubleshooting, network administration, and a background in computer science or information technology, often supported by a bachelor's degree or relevant certifications. Familiarity with ticketing systems, remote desktop tools, and certifications such as CompTIA A+, ITIL, or Microsoft Certified Solutions Expert (MCSE) are highly valued. Strong leadership, problem-solving, and communication skills help motivate teams and effectively resolve user issues. These abilities are crucial for ensuring seamless IT operations, maintaining high service levels, and supporting organizational productivity.

How does an IT Technical Support Team Lead balance hands-on technical troubleshooting with team management responsibilities?

As an IT Technical Support Team Lead, you'll need to strike a balance between addressing complex technical issues directly and overseeing your team's daily operations. This often involves delegating routine tasks, mentoring junior staff, and stepping in for high-priority or escalated problems. Effective time management and clear communication are essential, as you'll coordinate team schedules, track performance, and ensure consistent service quality while also keeping your technical skills sharp. Regular collaboration with other IT departments and stakeholders is common, so strong interpersonal skills are just as important as technical expertise.

What is the difference between It Technical Support Team Lead vs It Support Specialist?

AspectIt Technical Support Team LeadIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco CCNA
Work EnvironmentLeads support teams, manages escalations, coordinates troubleshootingProvides direct technical support, resolves user issues, maintains hardware/software
Employer UsageUsed in organizations with support teams, IT departmentsCommon in help desks, IT support centers, service desks

The It Technical Support Team Lead oversees support teams and manages escalations, requiring leadership skills and certifications like CompTIA A+ and ITIL. The It Support Specialist focuses on direct technical support and troubleshooting, often holding similar certifications. While both roles work in IT support environments, the Team Lead has a supervisory role, whereas the Support Specialist provides hands-on technical assistance.

What cities are hiring for It Technical Support Team Lead jobs?

Cities with the most It Technical Support Team Lead job openings:

What states have the most It Technical Support Team Lead jobs?

States with the most job openings for It Technical Support Team Lead jobs include:

What are popular job titles related to It Technical Support Team Lead jobs?

For It Technical Support Team Lead jobs, the most frequently searched job titles are:

IT Technical Support - Tier 1

Conyers, GA • On-site

Pratt Industries
See more jobs at Pratt Industriesexternal

$18.75 - $25.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Pratt Industries rating

7.5

Company rating: 7.5 out of 10

Based on 111 frontline employees who took The Breakroom Quiz

44th of 122 rated packaging manufacturers

Job description

In this role, he/she will maintain the computer desktop environment by analyzingrequirements, resolving problems, installing hardware and software solutions, and supporting the internal IT work order system. He/she will be responsible for the administration and internal support of the Company's PCs, laptops, mobile devices, printers, servers, and related IT equipment. Tasks include end-user support, license tracking, and performing PC maintenance, upgrades, and configurations.

Responsibilities:
  • Provide work order system support and resolve problems to the end user's satisfaction.
  • Monitor and respond quickly and effectively to requests received through the IT work order system.
  • Monitor the Service Desk for tickets assigned to the queue and process them first in and first out based on priority.
  • Modify configurations, utilities, software default settings, etc., for the local workstation.
  • Utilize and maintain the work order system tracking software.
  • Document internal procedures.
  • Assist with onboarding of new users.
  • Ensure each workstation assigned has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
  • Install, test, and configure new workstations, peripheral equipment, and software following internal procedures.
  • Maintained inventory of all equipment, software, and licenses using the internal inventory system.
  • If an issue cannot be resolved in 5 minutes or less, report it to the work order system for escalation.
  • Manage PC setup and deployment for new employees using standard hardware, images, and software.
  • Assign users and computers to proper groups in Active Directory.
  • Perform timely workstation hardware and software upgrades as required
  • Provide technical assistance and support for incoming work orders and computer systems, software, and hardware issues.
  • Respond to work orders electronically, in person, or over the phone.
  • Draft training manuals and procedures.
  • Coach computer users on basic Windows setup.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers/users seeking guidance.
  • Inquire to determine the nature of issues.
  • Walk the customer/user through the problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers/users to ensure the issues have been resolved.
  • Gain feedback from customers/users about computer usage.
  • Run reports to determine recurrent malfunctions.
Requirements:
  • Bachelor's Degree in Information Systems, Business, Communications, or a related field
  • Two years of relevant technical experience

Pratt Industries is America's 5th largest paper and packaging company with more than 10.000 highly skilled green collar employees dedicated to the environment and sustainability. Pratt Industries is one of the largest corrugated packaging companies in America, with sophisticated manufacturing facilities in more than twenty states. The company operates several of the most modern, cost effective paper mills in the country, as well as a series of sheet and box plants strategically placed throughout the United States offering a wide range of creative packaging solutions. Pratt Industries is committed to recycling and the environment by harvesting the urban forest.

Pratt Industries offers competitive compensation plans with incentive opportunities, full benefits package including medical, dental, vision, life, disability, All State, Pre-Paid Legal, and 401(k) with company match, paid vacation, paid holidays, and childbearing and parental leave.

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