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It Technical Support Team Lead Jobs (NOW HIRING)

TEEMA

IT Technical Recruiter

Phoenix, AZ · Remote

$90K - $95K/yr

Sure you'll have exposure to the team, but all of our people are accountable for their success ... We also know that this can only be accomplished by supporting our employee growth and development.

HP IQ

IT Support Lead

San Francisco, CA · On-site

$25.25 - $34.75/hr

We're assembling a diverse, world-class team-engineers, designers, researchers, and product minds ... Provide hands-on technical support for employees across macOS, Windows, mobile devices, office ...

Techoundsllc

Technical Support Specialist

Camarillo, CA · On-site

$39 - $49/hr

Camarillo, CA 93012 Pay: $39 to $49 per hour plus benefits Job Summary We are looking for a committed and skilled onsite IT Technical Support Specialist to become part of our IT team. This position ...

AditiStaffing

IT Technical Engineer

Beaverton, OR · On-site

Company Description An IT Staffing Firm, established in 1994, headquartered in Bellevue, WA, with ... Technical Positions. We are committed to and passionate about our Clients, MSP Partners and ...

HomeWAV

IT Manager

Saint Louis, MO · On-site

$92K - $113K/yr

They are seeking an experienced IT Manager to lead internal IT operations and oversee the Tier 2 Technical Support team, focusing on employee technology, infrastructure, and device management.

McDade-Woodcock, Inc.

Be Seen First

IT Manager

Rio Rancho, NM · On-site

$80K - $90K/yr

Train and support staff on technology use, troubleshooting, and new systems * Lead IT projects ... Provide Tier 1-3 technical support across the organization * Ensure timely resolution of hardware ...

Techoundsllc

Technical Support - Tier 2

Camarillo, CA · On-site

$38K - $48K/yr

We are looking for a committed and skilled onsite IT Technical Support Specialist to become part of our IT team. This position entails delivering primary technical assistance to end users while ...

Zipline

IT Technical Program Manager

South San Francisco, CA · On-site

$139K - $140K/yr

Our team is motivated by building systems that have a direct, meaningful impact on people's lives ... support processes are deployable and operable at scale. This role reports to the Director of IT. ...

Braze

IT Associate

New York, NY · On-site

$75K - $80K/yr

WHAT YOU'LL DO Braze is seeking an Information Technology Associate to join our team to provide ... Provide IT technical support to employees in-person and remotely * Troubleshoot hardware and ...

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It Technical Support Team Lead information

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$30K

$156.3K

$206K

How much do it technical support team lead jobs pay per year?

As of Sep 9, 2026, the average yearly pay for it technical support team lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What does an IT Technical Support Team Lead do?

An IT Technical Support Team Lead oversees a team of support technicians who assist users with technical issues related to hardware, software, and network systems. They coordinate daily operations, ensure timely resolution of support tickets, and provide guidance and training to team members. Additionally, they may handle escalated technical problems, monitor performance metrics, and collaborate with other IT departments to improve service quality.

What are the key skills and qualifications needed to thrive as an IT Technical Support Team Lead?

To thrive as an IT Technical Support Team Lead, you need expertise in troubleshooting, network administration, and a background in computer science or information technology, often supported by a bachelor's degree or relevant certifications. Familiarity with ticketing systems, remote desktop tools, and certifications such as CompTIA A+, ITIL, or Microsoft Certified Solutions Expert (MCSE) are highly valued. Strong leadership, problem-solving, and communication skills help motivate teams and effectively resolve user issues. These abilities are crucial for ensuring seamless IT operations, maintaining high service levels, and supporting organizational productivity.

How does an IT Technical Support Team Lead balance hands-on technical troubleshooting with team management responsibilities?

As an IT Technical Support Team Lead, you'll need to strike a balance between addressing complex technical issues directly and overseeing your team's daily operations. This often involves delegating routine tasks, mentoring junior staff, and stepping in for high-priority or escalated problems. Effective time management and clear communication are essential, as you'll coordinate team schedules, track performance, and ensure consistent service quality while also keeping your technical skills sharp. Regular collaboration with other IT departments and stakeholders is common, so strong interpersonal skills are just as important as technical expertise.

What is the difference between It Technical Support Team Lead vs It Support Specialist?

AspectIt Technical Support Team LeadIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco CCNA
Work EnvironmentLeads support teams, manages escalations, coordinates troubleshootingProvides direct technical support, resolves user issues, maintains hardware/software
Employer UsageUsed in organizations with support teams, IT departmentsCommon in help desks, IT support centers, service desks

The It Technical Support Team Lead oversees support teams and manages escalations, requiring leadership skills and certifications like CompTIA A+ and ITIL. The It Support Specialist focuses on direct technical support and troubleshooting, often holding similar certifications. While both roles work in IT support environments, the Team Lead has a supervisory role, whereas the Support Specialist provides hands-on technical assistance.

What cities are hiring for It Technical Support Team Lead jobs?

Cities with the most It Technical Support Team Lead job openings:

What states have the most It Technical Support Team Lead jobs?

States with the most job openings for It Technical Support Team Lead jobs include:

What are popular job titles related to It Technical Support Team Lead jobs?

For It Technical Support Team Lead jobs, the most frequently searched job titles are:

IT Asset Manager/Technical Support

Little Rock, AR • On-site

nLeague Services
IT Services • 11 - 50 employees
Learn more about nLeague Servicesexternal

Other

Posted 18 days ago

Job description

Job ID: (809846)

IT Asset Manager/Technical Support

Location: 2 Natural Resources Dr, Little Rock, AR 72205

Duration: 12+ Months

Client: AGFC

Onsite Job

Join the Arkansas Game and Fish Commission as a Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You''ll be the go-to expert providing IT asset management and hands-on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources.

What You''ll Do

●     Lifecycle Management: Track and manage IT hardware and software assets from initial acquisition through active maintenance to secure decommissioning.

●     Software Asset Management: Monitor software license utilization, enforce license request compliance, prevent over-licensing, and manage vendor audit defenses.

●     Inventory Control: Maintain the IT Asset Management database (AMDB/CMDB) to ensure accurate, real-time inventory tracking across remote and on-premise teams.

●     Procurement & Vendor Relations: Partner with Fiscal and procurement teams to review contracts, renewals, purchases, and negotiate pricing for enterprise software and hardware.

●     Governance & Compliance:  Establish and enforce ITAM policies, approval protocols, and automated asset tracking workflows.

●     Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal.

●     Reporting & Analytics:  Generate recurring reports on asset utilization, operational costs, compliance risks, and lifecycle refresh cycles.

●     End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.

●     Field Assistance: Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues

Travel Requirements

This role requires regular travel to AGFC offices statewide (average 2 days per week) with and without AGFC personnel using AFvehicle.  No travel reimbursement necessary.  Valid Drivers License and Insurance required!

Required Qualifications

●       3+ years of experience in each of the following:

○       Helpdesk or Field technician support

○       End User Hardware Support (laptops, desktops, mobile devices)

○       IT Asset Management

○       ITSM/ITAM Tools

○       Software installation and maintenance

●       Exceptional customer service skills with a commitment to user satisfaction

●       Strong communication abilities for technical and non-technical audiences

Preferred Qualifications

●       CompTIA A+, CSAM, CHAMP, ITIL v4, or similar IT certifications

●       Experience with Freshservice ITSM/ITAM

●       NinjaOne RMM

●       Google Workspace administration experience

●       Experience in government or conservation organizations

●       Bachelors Degree in Computer Science, Information Systems, Business Administration, or related field

Technical Skills

●       Windows 11 operating systems

●       Active Directory administration

●       iOS and Android mobile device management tools

●       Network monitoring and discovery tools

●       Antivirus and security software and tools

●       Remote monitoring and management support tools

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