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It Support Jobs in Springfield, IL (NOW HIRING)

AHAVA

IT Compliance Administrator

Springfield, IL · Hybrid

... IT Compliance Admin ensures adherence to regulatory, security, and operational compliance across ... support UI/UX programs and AEM environments. About the Role Key Responsibilities Maintain ...

Hshs

IT Infrastructure & Cloud Architect

Springfield, IL · On-site +1

$45.84 - $68.76/hr

As part of the IT Infrastructure team, this role offers the opportunity to make a broad ... HSHS provides a benefits package designed to support the overall well-being of our colleagues ...

EDB

IT Infrastructure Engineer II

Springfield, IL · Remote

$106.50K - $139.70K/yr

... media and information technology companies. EDB's data-driven solutions enable customers to ... Provide in depth technical support for a global, multi-region environment Share your knowledge to ...

EDB

Senior IT Infrastructure Engineer

Springfield, IL · Remote

$107.50K - $146.20K/yr

... media and information technology companies. EDB's data-driven solutions enable customers to ... Provide support for tickets escalated through the Helpdesk * Bring a security-first approach to ...

Connection

Onboarding IAM - Ent

Springfield, IL

... tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT ... Have prior, recent, and relevant experience selling IT solutions at a competitor VAR or Tier 1 ...

Connection

Onboarding IAM - Ent

Springfield, IL · On-site +1

$22.28 - $27.85/hr

... tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT ... IT solutions at a competitor VAR or Tier 1 manufacturer/publisher. • Possess a high level of ...

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How much do it support jobs pay per hour?

As of May 28, 2026, the average hourly pay for it support in Springfield, IL is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support specialist, and why are they important?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What are common challenges IT Support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

What does an IT Support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

More about It Support jobs
What are the most commonly searched types of It Support jobs in Springfield, IL? The most popular types of It Support jobs in Springfield, IL are:
What are popular job titles related to It Support jobs in Springfield, IL? For It Support jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching It Support jobs in Springfield, IL look for? The top searched job categories for It Support jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for It Support jobs? Cities near Springfield, IL with the most It Support job openings:
It Support jobs near you
Infographic showing various It Support job openings in Springfield, IL as of May 2026, with employment types broken down into 81% Full Time, 16% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,327 per year, or $18.4 per hour.

IT Compliance Administrator

AHAVA SERVICES LLC

Springfield, IL

Full-time

Posted 8 days ago

Job description

About the Company

Ahava Services is looking to hire a IT Compliance Admin ensures adherence to regulatory, security, and operational compliance across all systems that support UI/UX programs and AEM environments.

About the Role
Key Responsibilities

  • Maintain compliance documentation, audit reports, and system evidence.
  • Ensure processes follow ISO 27001, SOC 2, GDPR, and internal IT governance frameworks.
  • Monitor user access, permission reviews, and change-management workflows.
  • Ensure AEM and UI/UX platforms follow compliant data-handling procedures.
  • Coordinate with security, DevOps, and design teams on compliance requirements.
  • Conduct periodic system and process audits.
Required Skills

  • Experience with audit tools, access governance, and compliance reporting.
  • Understanding of IT governance and regulatory standards.
  • Familiarity with AEM user roles, ACLs, and data policies.
  • Strong documentation, communication, and policy-enforcement skills.