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It Support Jobs in Springfield, IL (NOW HIRING)

U.S. Navy

IT Professional

Sherman, IL

Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Professional

Blue Mound, IL

Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Professional

Leland Grove, IL

Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Professional

Rochester, IL

Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Professional

Jerome, IL

Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Professional

Grandview, IL

Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Professional

Williamsville, IL

Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Professional

Southern View, IL

Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Professional

Auburn, IL

Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Professional

Springfield, IL

Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Professional

Taylorville, IL

Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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All JobsIt Support JobsIt Support Jobs in Springfield, IL

It Support information

See Springfield, IL salary details

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$25

How much do it support jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for it support in Springfield, IL is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.24 per hour, depending on experience, location, and employer.

What are common challenges IT Support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

What jobs pay $10,000 a month without a degree?

In IT support, high-paying roles that can reach $10,000 a month often require extensive experience, specialized skills, or certifications such as CompTIA or Cisco. Typically, these roles involve managing complex systems, cybersecurity, or network infrastructure, and may be found in large organizations or consulting firms. Most positions at this level emphasize expertise over formal degrees.

What does an IT Support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What is the job of an IT support?

An IT support professional provides technical assistance to users by troubleshooting hardware, software, and network issues. They often work with tools like remote support software and may hold certifications such as CompTIA A+ to diagnose and resolve technical problems efficiently.

What does an IT support worker do?

An IT support worker provides technical assistance to users by troubleshooting hardware, software, and network issues. They install, maintain, and repair computer systems, often using diagnostic tools and following established procedures to ensure smooth technology operations.

What are the key skills and qualifications needed to thrive as an IT Support specialist, and why are they important?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What jobs pay $2000 a day?

High-paying IT support roles typically do not pay $2000 a day; such earnings are more common in specialized consulting, cybersecurity, or executive positions. Freelance or contract IT professionals with advanced skills and certifications may command high daily rates, but these are less common and depend on experience, niche expertise, and client demand.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

More about It Support jobs
What are the most commonly searched types of It Support jobs in Springfield, IL? The most popular types of It Support jobs in Springfield, IL are:
What are popular job titles related to It Support jobs in Springfield, IL? For It Support jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching It Support jobs in Springfield, IL look for? The top searched job categories for It Support jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for It Support jobs? Cities near Springfield, IL with the most It Support job openings:
It Support jobs near you
Infographic showing various It Support job openings in Springfield, IL as of June 2026, with employment types broken down into 61% Full Time, 34% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,327 per year, or $18.4 per hour.
IT Infrastructure and Support Manager

IT Infrastructure and Support Manager

TRIGO Global Quality Solutions

Springfield, IL • On-site

$100K - $130K/yr

Full-time

Posted 4 days ago

Job description

IT Infrastructure and Support Manager
Trigo Quality Solutions
Peoria, IL
Hybrid Role
Overall Purpose
The IT Infrastructure and Support Manager, leads all IT operations and systems for the Americas region (US, Canada, Mexico, and Brazil). This hands-on leadership role merges regional IT strategy with daily system administration, infrastructure engineering, and senior-level support to ensure the stability, security, and scalability of IT services.
The position requires close partnership with the global corporate IT leadership (based in France) to align regional activities with global strategy. This role is also key to supporting TRIGO's Quality Management System (QMS), corporate standards, and continuous improvement programs.
May Report to
EVP, TRIGO Americas / Group Digital and IT Office
Responsibilities
Strategic Business Partnership
  • Partner with executive leadership to define the regional IT roadmap
  • Lead and supervise all regional IT infrastructure projects, developing progress reports, requirements documentation, and presentations
  • Collaborate with Finance, Operations, and Sales to enable cross-functional digital solutions
  • Provide data integration and analytics support
  • Represent IT in management reviews, ensuring alignment between technology and corporate strategy
Core Technology & Infrastructure Management
  • Oversee and actively participate in the management and troubleshooting of all network operations, inter-office connectivity, and secure remote access (VPN)
  • Maintain and optimize physical and virtual servers, databases, and hosting environments
  • Ensure regular data backups, business continuity, and disaster recovery readiness
  • Evaluate emerging technologies and cloud solutions to enhance efficiency and scalability
  • Conduct regular audits of local infrastructure, IT contracts, and organization to ensure alignment with Group IT standards.

Cyber Security & Risk Management
  • Lead the hands-on implementation, configuration, and management of cybersecurity tools and threat-detection systems
  • Manage user access controls, onboarding/offboarding processes, and system privileges
  • Ensure compliance with corporate and legal standards (e.g., GDPR, data protection)
  • Develop, test, and maintain Business Continuity and Disaster Recovery plans

IT Resource & Financial Management
  • Optimize IT assets, vendor relationships, and budgets to maximize value and control costs:
  • Manage procurement, deployment, and lifecycle of hardware and software assets and licenses
  • Lead vendor negotiations and manage service contracts and provider performance
  • Prepare and manage the annual IT budget; report on expenses, KPIs, and ROI
User Support & Team Leadership
  • Lead and mentor the IT helpdesk team, directing service operations, monitoring SLAs, and acting as the final point of technical escalation.
  • Develop internal documentation, user guides, and training to improve technology adoption
  • Promote a culture of safety, collaboration, and continuous improvement
Other
  • Any other duties as assigned

Knowledge, skills, abilities
Hard skills
Values & attitudes
Required
• Azure Expertise: Proven experience leading an Azure migration; deep expertise in designing, deploying, and managing Azure infrastructure (Azure Policy, RBAC, Defender for Cloud, Monitor, ASR).
• Hybrid Infrastructure: Deep understanding of traditional on-premises infrastructure (Windows Server, Active Directory, Virtualization) and its integration with Azure.
• Networking & Security: Strong technical background in network administration (IP, VPN, LAN/WAN), telecom, and core IT security principles.
• Proficiency in English.
Global team spirit
• Team player
• Open-minded
Excellence
• Reactive
Customer focus
• Client oriented
• Reliable & trustworthy
• Flexible
• Initiative
• Autonomous
• Innovative
Work experience
Overall recommendations
• Minimum 7 years of progressive, hands-on IT operations or infrastructure management experience, ideally within a multi-site or service organization
• Proven leadership in managing technical teams, vendors, and enterprise-level systems
• Demonstrated experience both leading and serving as a key technical contributor on IT projects, from requirements gathering through to delivery and reporting
Education background
Overall recommendations
• Bachelor's Degree in Information Technology, Computer Engineering, or related field
• Certification such as "Microsoft Certified: Azure Solutions Architect Expert" is highly preferred.

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