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It Support Jobs in Bothell, WA (NOW HIRING)

AIT

IT Support Specialist

Bothell, WA · On-site

$65K - $80K/yr

The IT Support Specialist provides onsite technical support for end users, workstations, manufacturing systems, and local IT infrastructure within a fast-paced manufacturing environment. This role is ...

Apex Systems

IT Support Tech - Seattle

Tukwila, WA

$21.65/hr

Job#: 3033337 IT Support Technician Location: Tukwila, Washington (Onsite) Employment Type: Contract Role Overview We are seeking IT Support Technicians for a project focused on break/fix support in ...

Dexian

Laboratory IT Support Specialist

Brier, WA · On-site

$32 - $33/hr

Provide IT support for benchtop instruments and laboratory applications * Support GMP/GxP compliant systems * Troubleshoot hardware, software, and laboratory instrumentation issues * Support ...

Foster Garvey PC

Be Seen First

IT Support & Telecom Analyst

Seattle, WA · On-site

$70K - $90K/yr

The IT Support & Telecom Analyst is a hybrid role that combines technical support with telecommunications management. This position supports end users, managing the firm's telecommunications ...

Amazon

IT Support Engineer I, OTS

Tukwila, WA · On-site

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering ...

BlinkRx

IT Support Manager (Service Desk)

Kirkland, WA · On-site

They are seeking an IT Support Manager to lead the Service Desk team, ensuring high-quality IT support and a seamless employee experience across the organization. Responsibilities : • Own day-to ...

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It Support information

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$13

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How much do it support jobs pay per hour?

As of May 31, 2026, the average hourly pay for it support in Bothell, WA is $20.78, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $22.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support specialist, and why are they important?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What are common challenges IT Support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

What does an IT Support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

More about It Support jobs
What are the most commonly searched types of It Support jobs in Bothell, WA? The most popular types of It Support jobs in Bothell, WA are:
What are popular job titles related to It Support jobs in Bothell, WA? For It Support jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching It Support jobs in Bothell, WA look for? The top searched job categories for It Support jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for It Support jobs? Cities near Bothell, WA with the most It Support job openings:
It Support jobs near you
Infographic showing various It Support job openings in Bothell, WA as of May 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,230 per year, or $20.8 per hour.

IT Support Specialist

AIT

Bothell, WA • On-site

$65K - $80K/yr

Full-time

Posted 18 days ago

Job description

AIT is the world's largest provider of automation, factory integration and tooling solutions dedicated to the global aerospace, defense, and space launch vehicle industries.
AIT offers a competitive compensation package (including free medical options for employees and their family), casual work environment and excellent growth opportunities.
Summary:
The IT Support Specialist provides onsite technical support for end users, workstations, manufacturing systems, and local IT infrastructure within a fast-paced manufacturing environment. This role is responsible for day-to-day technical support, hardware and software deployment, user administration, troubleshooting, and coordination with Corporate IT on enterprise initiatives and operational support activities.
The ideal candidate is a hands-on, service-oriented technical professional with strong troubleshooting skills, experience supporting Windows environments, and the ability to work independently while supporting both office and engineering users.
This is an hourly position. Hourly rate is $31.25hr - 38.46hr
Duties and Responsibilities:
  • Provide Tier 1 and Tier 2 technical support for Windows workstations, Microsoft environments, manufacturing systems, and end users.
  • Support engineering and manufacturing applications including CATIA, ENOVIA, Verisurf, Mastercam, and related software.
  • Troubleshoot, configure, deploy, and maintain desktops, laptops, printers, peripherals, and user devices.
  • Support user account administration including Active Directory account management, password resets, permissions, and file share access.
  • Assist with desktop imaging, hardware deployments, software installation, upgrades, patching, and lifecycle replacement activities.
  • Troubleshoot basic networking and connectivity issues involving switches, routers, wireless, and local infrastructure.
  • Monitor and maintain the performance, integrity, and security of local IT systems and user environments.
  • Coordinate with vendors and Corporate IT teams to resolve escalated technical issues and support enterprise initiatives.
  • Document support activities, troubleshooting steps, and ticket resolutions accurately and timely.
  • Ensure compliance with company IT policies, cybersecurity standards, and operational procedures.
  • Participate in enterprise IT projects and technology implementations as assigned.
  • Perform other duties as assigned.

Education and Work Experience:
  • High school diploma or GED required; technical school certification or associate degree in a related field preferred.
  • DoD 8570 Level I certification required (Sec+/Network+)
  • Minimum 2 years of experience supporting Windows desktop environments and end users.
  • Experience troubleshooting Windows 10/11, Microsoft Office, desktop hardware, and peripheral devices.
  • Experience with Active Directory, desktop imaging, hardware deployment, and remote support tools.
  • Basic understanding of networking concepts including switches, routers, wireless connectivity, and TCP/IP troubleshooting.
  • Experience supporting manufacturing or engineering environments preferred.
  • Familiarity with CAD/CAM or manufacturing applications preferred.
  • Strong troubleshooting, customer service, and problem-solving skills required.

Work Authorization/Security Clearance Requirements:
  • This position requires a government security clearance. Must be able to obtain a clearance if do not already have it.

Knowledge, Skills, and Abilities:
List of needed knowledge, skills, and abilities to successfully accomplish the duties and responsibilities of the job.
  • Strong troubleshooting and analytical problem-solving skills.
  • Ability to work independently and manage competing priorities in a fast-paced environment.
  • Strong customer service and communication skills with technical and non-technical users.
  • Ability to follow established IT standards, procedures, and cybersecurity requirements.
  • Service-oriented, dependable, and collaborative team mindset.
  • High level of initiative, accountability, and attention to detail.

Work Conditions:
Environment Type:
  • Indoors. Production and Office Environment. Temperature Controlled.

Exposure Types:
  • Small and/or enclosed spaces

Work Hours:
  • On-call for emergent conditions.
  • Standard work schedule, overtime may be necessary for meeting deadlines, required travel, and emergent conditions

Travel Requirements:
  • This position may involve travel up to 15% of the time.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Medium work that includes moving objects up to 50 pounds.
  • Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
  • Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
  • Prolonged periods sitting at a desk and working on a computer.
  • Prolonged periods working on feet, using tools, and performing repetitive actions that entail frequent bending and stooping.
  • Repeating motions that may include the wrists, hands and/or fingers.

AIT is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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