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It Support Representative Jobs in Raleigh, NC (NOW HIRING)

Civic Federal Credit Union

IT Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

ABOUT THE POSITION The IT Support Technician will support daily operations of Tier I IT support, escalating to Tier II/III support if needed. This role will help the leadership team drive consistent ...

GoTriangle

IT Support Specialist

Durham, NC · On-site

$46K - $87K/yr

The IT Support Specialist is the first point of contact for all technical support needs within GoTriangle. This role is responsible for managing, prioritizing, and resolving IT incidents and service ...

GoTriangle

IT Support Specialist

Durham, NC · On-site

The IT Support Specialist is the first point of contact for all technical support needs within GoTriangle. This role is responsible for managing, prioritizing, and resolving IT incidents and service ...

GoTriangle

IT Support Specialist

Durham, NC · On-site

The IT Support Specialist is the first point of contact for all technical support needs within GoTriangle. This role is responsible for managing, prioritizing, and resolving IT incidents and service ...

Skylimit Systems

IT Support Analyst

Raleigh, NC · On-site

$26 - $34/hr

This role provides frontline IT support in a highly regulated, mission-critical environment. The ideal candidate demonstrates strong technical aptitude, adherence to security protocols, and a ...

6AM City

IT Support Specialist

Raleigh, NC · On-site

Our team of technicians is looking for another talented IT Support Specialist to provide amazing support to end users, troubleshoot network devices, administer Windows servers, and manage cloud ...

6AM City

IT Support Specialist

Raleigh, NC · On-site

Our team of technicians is looking for another talented IT Support Specialist to provide amazing support to end users, troubleshoot network devices, administer Windows servers, and manage cloud ...

U.S. Navy

IT Support Specialist

Buies Creek, NC · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Clayton, NC · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Pine Level, NC · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Benson, NC · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Rolesville, NC · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Lillington, NC · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Chapel Hill, NC · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Wake Forest, NC · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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It Support Representative information

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How much do it support representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for it support representative in Raleigh, NC is $19.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.77 per hour, depending on experience, location, and employer.

What is an IT Support Representative?

IT Support Representatives are professionals who provide technical assistance and support to individuals or organizations experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and help users resolve technical challenges through various channels like phone, email, or chat. Their responsibilities may include installing and configuring software, diagnosing hardware issues, and guiding users through solutions to ensure smooth and efficient IT operations.

What are the key skills and qualifications needed to thrive as an IT Support Representative?

To thrive as an IT Support Representative, you need a solid understanding of computer systems, troubleshooting techniques, and a relevant qualification such as a degree or certification in information technology. Familiarity with help desk ticketing systems, remote desktop tools, and operating systems like Windows, macOS, or Linux is typically required. Strong communication skills, patience, and problem-solving ability help you effectively assist users and resolve issues quickly. These skills ensure efficient technical support, minimize downtime, and maintain high levels of user satisfaction.

What are some common challenges faced by IT Support Representatives and how can they be managed?

IT Support Representatives often encounter challenges such as handling high volumes of support tickets, troubleshooting a wide variety of technical issues, and balancing urgent requests from multiple users. Managing these challenges requires strong time management, effective communication, and a methodical approach to problem-solving. Utilizing ticketing systems, collaborating with team members, and staying updated on the latest technologies can help representatives provide efficient support and reduce stress.

What is the difference between It Support Representative vs Help Desk Technician?

It Support RepresentativeHelp Desk Technician
Provides technical support to end-users, troubleshooting hardware and software issues, often remotely or on-site.Handles initial user inquiries, resolves basic technical problems, and escalates complex issues to specialized teams.

Both roles require similar certifications like CompTIA A+ and work in IT support environments. The It Support Representative often has a broader scope, including on-site support, while Help Desk Technicians primarily handle remote or phone-based support. They are both essential in maintaining IT operations and are frequently used interchangeably, but the It Support Representative typically involves more direct user interaction and diverse technical tasks.

How much does remote IT support support pay?

Remote IT Support Representatives typically earn between $40,000 and $60,000 annually, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA or Cisco can earn higher salaries. The role often involves troubleshooting, remote tools, and customer service skills.

Is IT hard to get an IT support representative job?

Getting an IT support representative job can be competitive but is generally accessible with relevant skills, such as knowledge of operating systems, troubleshooting, and customer service. Entry-level positions often require a basic understanding of hardware, software, and certifications like CompTIA A+; experience and certifications can improve job prospects.

What are popular job titles related to It Support Representative jobs in Raleigh, NC?

For It Support Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching It Support Representative jobs in Raleigh, NC look for?

The top searched job categories for It Support Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for It Support Representative jobs?

Cities near Raleigh, NC with the most It Support Representative job openings:

It Support Representative jobs near you
Infographic showing various It Support Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $40,545 per year, or $19.5 per hour.

IT Support Technician

Civic Federal Credit Union

Raleigh, NC • On-site

$21 - $28.75/hr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Description


OUR CULTURE

Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.


ABOUT THE POSITION

The IT Support Technician will support daily operations of Tier I IT support, escalating to Tier II/III support if needed. This role will help the leadership team drive consistent IT service and performance across the enterprise and will participate and support the onsite, face-to-face engagement with key stakeholders and functional peers. Also, this role will need to have knowledge of and support critical business IT services, planning, development and execution consistent with the business culture and best practice.


NORMAL DAY-TO-DAY WORK

  1. Provide advanced Tier I technical support across computing platforms, troubleshooting and resolving non-routine issues at the hardware, OS and application level for both desktop and server either physical or virtual supporting business users and technologies.
  2. Support key IT and Business programs including but not limited to Systems Support (Desktop and Server), VMware Horizon Virtual Desktop, Office 365 Online, Exchange Online, as well applicable end user applications.
  3. Help to develop technology solutions to centralize and automate the management of computing hardware and software including OS deployment, software packaging, and Group Policy management.
  4. Develop processes, documentation, and standard operating procedures for the managed desktop and server environments.
  5. Maintain IT security standards as well as stakeholder and member confidentiality. Champion internal security policies and procedures.
  6. Maintain and optimize, new building opening setup and configuration, permissions access, process improvements, and helping automate and integrate between systems.
  7. Maintain up-to-date documentation of the local technology infrastructure.
  8. Maintain inventories of software, versions and applications of desktops and servers.
  9. Consult with functional staff and technical peers to identify and implement effective technology solutions across the enterprise.


JOB QUALIFICATIONS

Here are a few qualifications you MUST have to be qualified for this position.

  1. 1 - 3 years of relevant work experience in IT support roles.
  2. High School diploma required.
  3. Strong communication skills and the ability to work well in a team structure as well as independently.
  4. Ability to effectively interface with technical and non-technical staff at all organizational levels.
  5. Outstanding attention to detail with excellent time and project management skills.
  6. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
  7. Ability to lift a minimum of 25 lbs. (file boxes, computer, printer).


Here are a few qualifications we'd LIKE for you to have.

  1. Knowledgeable about current Microsoft Windows operating systems with MS certification such as Modern Desktop Associate, Office 365 Fundamentals.
  2. Network + and/or Cisco Certified Entry Technician (CCENT) a plus.
  3. Familiar with software deployment technologies.
  4. Knowledgeable about basic networking (TCP/IP, DNS, routing, subnetting).
  5. Strong understanding of computer systems and technology stacks that support them.
  6. Understanding of the workflow and process requirements of complex applications systems.


If you have questions about this position description, please feel welcome to ask. You can reach HR at:

Human Resources

3600 Wake Forest Rd, Raleigh, NC 27609

careers@civicfcu.org

Apply