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It Support Representative Jobs in High Point, NC

MKS2 Technologies

IT Support Lead

Liberty, NC · On-site

$150K - $157K/yr

The IT Support Lead provides leadership for IT operations, cybersecurity initiatives, Risk Management Framework (RMF) compliance, incident response, vulnerability management, and personnel management ...

EmergeOrtho

IT Support Specialist

Greensboro, NC

Join EmergeOrtho as our IT Support Specialist! EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North ...

EmergeOrtho

IT Support Specialist

Greensboro, NC · On-site

Join EmergeOrtho as our IT Support Specialist! EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North ...

HCTec

IT Support Analyst I

Winston Salem, NC · On-site

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

HCTec

IT Support Analyst I

Winston Salem, NC · On-site

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

HCTec

IT Support Analyst I

Winston Salem, NC · Hybrid

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

MKS2 Technologies

Assistant IT Support Lead

Liberty, NC · On-site

$125K - $130K/yr

The Assistant IT Support Lead serves as a key member of the cybersecurity team responsible for maintaining system accreditation, administering RMF packages, supporting security assessments, and ...

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It Support Representative information

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How much do it support representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for it support representative in High Point, NC is $19.51, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.82 per hour, depending on experience, location, and employer.

What is an IT Support Representative?

IT Support Representatives are professionals who provide technical assistance and support to individuals or organizations experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and help users resolve technical challenges through various channels like phone, email, or chat. Their responsibilities may include installing and configuring software, diagnosing hardware issues, and guiding users through solutions to ensure smooth and efficient IT operations.

What are the key skills and qualifications needed to thrive as an IT Support Representative?

To thrive as an IT Support Representative, you need a solid understanding of computer systems, troubleshooting techniques, and a relevant qualification such as a degree or certification in information technology. Familiarity with help desk ticketing systems, remote desktop tools, and operating systems like Windows, macOS, or Linux is typically required. Strong communication skills, patience, and problem-solving ability help you effectively assist users and resolve issues quickly. These skills ensure efficient technical support, minimize downtime, and maintain high levels of user satisfaction.

What are some common challenges faced by IT Support Representatives and how can they be managed?

IT Support Representatives often encounter challenges such as handling high volumes of support tickets, troubleshooting a wide variety of technical issues, and balancing urgent requests from multiple users. Managing these challenges requires strong time management, effective communication, and a methodical approach to problem-solving. Utilizing ticketing systems, collaborating with team members, and staying updated on the latest technologies can help representatives provide efficient support and reduce stress.

What is the difference between It Support Representative vs Help Desk Technician?

It Support RepresentativeHelp Desk Technician
Provides technical support to end-users, troubleshooting hardware and software issues, often remotely or on-site.Handles initial user inquiries, resolves basic technical problems, and escalates complex issues to specialized teams.

Both roles require similar certifications like CompTIA A+ and work in IT support environments. The It Support Representative often has a broader scope, including on-site support, while Help Desk Technicians primarily handle remote or phone-based support. They are both essential in maintaining IT operations and are frequently used interchangeably, but the It Support Representative typically involves more direct user interaction and diverse technical tasks.

How much does remote IT support support pay?

Remote IT Support Representatives typically earn between $40,000 and $60,000 annually, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA or Cisco can earn higher salaries. The role often involves troubleshooting, remote tools, and customer service skills.

Is IT hard to get an IT support representative job?

Getting an IT support representative job can be competitive but is generally accessible with relevant skills, such as knowledge of operating systems, troubleshooting, and customer service. Entry-level positions often require a basic understanding of hardware, software, and certifications like CompTIA A+; experience and certifications can improve job prospects.

What job categories do people searching It Support Representative jobs in High Point, NC look for?

The top searched job categories for It Support Representative jobs in High Point, NC are:

What cities near High Point, NC are hiring for It Support Representative jobs?

Cities near High Point, NC with the most It Support Representative job openings:

It Support Representative jobs near you

IT Support Lead

MKS2 Technologies

Liberty, NC • On-site

$150K - $157K/yr

Full-time

Re-posted 10 days ago

Job description

MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our "Mission First" orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.
IT Support Lead
Location: Fort Bragg, NC
Clearance Required: Active Secret Clearance
Employment Type: Full-Time
Salary Range: $150,000 - $157,000 annually
Position Overview
MKS2 is seeking a highly qualified IT Support Lead to oversee enterprise IT operations, cybersecurity support, and technical service delivery for mission-critical military systems and infrastructure. This position serves as the senior technical lead responsible for managing datacenter, network, server, storage, cybersecurity, compliance, and service support operations while supervising technical personnel supporting government information systems.
The IT Support Lead provides leadership for IT operations, cybersecurity initiatives, Risk Management Framework (RMF) compliance, incident response, vulnerability management, and personnel management activities. This position is designated as Key Personnel under the contract and serves as the primary liaison between technical teams and government leadership.
Key Responsibilities
  • Lead day-to-day IT operations supporting mission-critical enterprise environments.
  • Supervise technical teams responsible for network, server, storage, cybersecurity, and end-user support services.
  • Manage complex datacenter environments and ensure system availability, reliability, and performance.
  • Oversee RMF implementation, security control validation, continuous monitoring, and cybersecurity compliance activities.
  • Direct incident response, cybersecurity investigations, and corrective action efforts.
  • Manage vulnerability assessment, remediation, patch management, and risk mitigation programs.
  • Ensure compliance with DoD cybersecurity policies, directives, and information assurance requirements.
  • Monitor system performance, operational metrics, and service delivery objectives.
  • Develop and maintain technical documentation, standard operating procedures, and compliance reports.
  • Coordinate with government stakeholders to support mission requirements and technical priorities.
  • Manage staffing, workload distribution, personnel development, and task execution across technical teams.
  • Support program management efforts, risk assessments, and strategic technology initiatives.
Required Qualifications
Education
  • Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or related field.
  • Associate degree plus ten (10) years of IT Lead experience may substitute for the bachelor's degree requirement.
Certifications
  • Current DoD Cyber Workforce Framework (DCWF) Information Systems Security Manager (722) qualification.
  • Intermediate or advanced cybersecurity certification such as:
    • CISSP (Certified Information Systems Security Professional)
    • CISM (Certified Information Security Manager)
    • Equivalent DoD-approved certification
  • Must maintain a minimum of 20 Continuing Professional Development (CPD) hours annually.
  • Must meet all applicable DoD 8140.03 certification requirements at time of contract award.
Experience
  • Minimum four (4) years of formal supervisory experience leading technical teams supporting military information systems.
  • Experience managing enterprise datacenter operations, server infrastructure, network services, and storage environments.
  • Demonstrated experience with program management and complex IT operations.
  • Experience supporting RMF implementation, cybersecurity compliance, and security control management.
  • Proven experience leading incident response and vulnerability management programs.
  • Experience managing personnel, schedules, workloads, and service delivery requirements.
Clearance
  • Active Secret Security Clearance required.
Desired Qualifications
  • Experience supporting Department of Defense (DoD) or Special Operations Forces (SOF) information systems.
  • Knowledge of cloud technologies, virtualization, enterprise storage, and cybersecurity tools.
  • Experience with Security Operations Center (SOC) processes and cyber defense operations.
  • Familiarity with NIST Risk Management Framework, DoD cybersecurity policies, and continuous monitoring programs.
  • Project Management Professional (PMP) certification or equivalent leadership credential.
  • Experience managing geographically dispersed technical teams and enterprise service delivery programs.
Knowledge, Skills, and Abilities
  • Expert understanding of cybersecurity principles, RMF processes, and information assurance requirements.
  • Strong knowledge of enterprise networking, datacenter operations, virtualization, storage, and server administration.
  • Ability to effectively lead large technical teams and oversee complex IT operations.
  • Strong analytical, troubleshooting, and decision-making skills.
  • Exceptional communication and briefing skills with the ability to interact with senior government leadership.
  • Ability to manage multiple priorities in a dynamic operational environment.
  • Strong organizational skills and experience leading technical projects and operational initiatives.
Work Environment
  • Supports mission-critical government and military information technology environments.
  • May require after-hours support during system outages, cybersecurity incidents, or operational events.
  • Occasional travel may be required to support customer locations, technical reviews, and program activities.
Why Join MKS2
At MKS2, we deliver secure, reliable, and innovative technology solutions supporting critical national security missions worldwide. Our professionals work alongside government partners to ensure mission success through excellence in cybersecurity, IT operations, and technical leadership.
Salary Range: $150,000 - $157,000 annually
Security Clearance: Active Secret Clearance Required
Key Personnel Position
Mission Area: IT Operations, Cybersecurity, and Enterprise Infrastructure Support
Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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