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It Support Manager Jobs in Springfield, OR (NOW HIRING)

LifeStance Health

IT, Supervisor

Eugene, OR · On-site

$75K - $85K/yr

Manage and support daily IT operations across multiple sites within the assigned region * Monitor network performance, hardware/software systems, and user support activities to ensure optimal uptime ...

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All JobsIt Support JobsIt Support Manager JobsIt Support Manager Jobs in Springfield, OR

It Support Manager information

See Springfield, OR salary details

$37.3K

$89.2K

$136.1K

How much do it support manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for it support manager in Springfield, OR is $89,166.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,400.00 and $103,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the key skills and qualifications needed to thrive as an IT Support Manager, and why are they important?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.
What are the most commonly searched types of It Support jobs in Springfield, OR? The most popular types of It Support jobs in Springfield, OR are:
What cities near Springfield, OR are hiring for It Support Manager jobs? Cities near Springfield, OR with the most It Support Manager job openings:
It Support Manager jobs near you

IT Support Specialist

Richardson Sports Inc.

Springfield, OR • On-site

$19 - $24/hr

Full-time

Posted 4 days ago

Job description

Description:

Richardson Sports is a premium brand focused on headwear, team uniforms, and performance apparel.

This is an entry-level position responsible for providing end-user technical support while assisting in the maintenance and administration of Richardson Sports' network, server, and cloud infrastructure. This position serves as a primary point of contact for employee technical support while assisting with systems and network administration. Success in this role requires strong problem solving, troubleshooting, communication, and customer service skills.

This position is fully on-site at our headquarters in Springfield, Oregon.


Duties and Responsibilities:

Provide end-user workstation hardware and software technical support, particularly troubleshooting connectivity and workstation-network issues

Manage user access, permissions, and onboarding/offboarding tasks in a Microsoft 365 environment

Support maintenance of Windows Server and Active Directory environments

Support regular patching and updates of Windows Server and desktop operating systems

Assist with VoIP phone system configuration and maintenance, including phone numbers, extensions, call routing, and voicemail

Participate in scheduled after-hours or weekend maintenance as needed

Document issues, resolutions, and system changes

Other duties and projects as assigned by the Technical Services Manager


Requirements:

Required Knowledge & Experience

  • Foundational knowledge of Windows desktop operating systems
  • Basic understanding of network fundamentals (TCP/IP, DNS, DHCP)
  • Familiarity with Active Directory concepts
  • Basic experience supporting Microsoft 365 applications and user accounts (Outlook, Teams, OneDrive)
  • Strong troubleshooting and communication skills
  • Ability to manage multiple priorities and respond in a timely manner


Preferred Knowledge & Experience

  • Exposure to enterprise applications (e.g., ERP systems like SAP, databases such as SQL Server)
  • Experience with cloud services such as AWS
  • Experience with virtualization technologies such as Proxmox and VMWare
  • Basic understanding of IT systems administration concepts

Education & Certifications

  • Associate's degree or equivalent combination of experience and relevant certifications


Employment is contingent upon successfully passing a background check and drug screen that tests for cocaine metabolites and amphetamines only.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local laws