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It Support Manager Jobs in Madison, WI (NOW HIRING)

Sky Systems Inc

IT Support (Part Time)

Madison, WI

$21.75 - $29.75/hr

Position: IT Support Engineer Working Model: This is a dispatch support / on-need basis position ... manage both the positions simultaneously. Location: Madison WI 53717 Long term contract Support ...

CFS

IT Support Specialist - Networking

Janesville, WI

$55K/yr

IT Support Engineer - Network Operations | Permanent | No Sponsorship Available | On-Site ABOUT OUR CLIENT * Employee-owned retail organization with corporate headquarters and distribution centers ...

CFS

IT Support Specialist - Networking

Janesville, WI

$55K/yr

IT Support Engineer - Network Operations | Permanent | No Sponsorship Available | On-Site ABOUT OUR CLIENT * Employee-owned retail organization with corporate headquarters and distribution centers ...

Shopbop

IT Support Eng II - AMZ10909.8

Madison, WI · On-site

The role involves collaborating with teams, managing technical projects, and ensuring the ... or IT Support • 1 year of IT experience with client, server, and network service delivery • 1 ...

Realta Fusion, Inc.

Information Technology Manager

Madison, WI · On-site

$95.70K - $117.40K/yr

We are seeking an Information Technology Manager to oversee and support the company's internal IT operations, infrastructure, cybersecurity, and vendor management as we continue to scale. This role ...

Realta Fusion Inc.

Information Technology Manager

Madison, WI · On-site

$95.70K - $117.40K/yr

We are seeking an Information Technology Manager to oversee and support the company's internal IT operations, infrastructure, cybersecurity, and vendor management as we continue to scale. This role ...

Realta Fusion Inc.

Information Technology Manager

Madison, WI · On-site

$95.70K - $117.40K/yr

We are seeking an Information Technology Manager to oversee and support the company's internal IT operations, infrastructure, cybersecurity, and vendor management as we continue to scale. This role ...

RenewAire LLC

IT Manager

Waunakee, WI · On-site

$97.10K - $119.10K/yr

At RenewAire , technology isn't just support--it's a strategic driver. We're looking for an experienced IT Manager to lead our IT operations, guide enterprise-level projects, and partner with ...

Renewaire LLC

IT Manager

Waunakee, WI · On-site

$97.10K - $119.10K/yr

At RenewAire , technology isn't just support-it's a strategic driver. We're looking for an experienced IT Manager to lead our IT operations, guide enterprise-level projects, and partner with ...

Renewaire

IT Manager

Waunakee, WI

$97.10K - $119.10K/yr

At RenewAire , technology isn't just support-it's a strategic driver. We're looking for an experienced IT Manager to lead our IT operations, guide enterprise-level projects, and partner with ...

ACD Distribution

IT Manager

Middleton, WI · On-site

$97.60K - $119.70K/yr

The IT Manager has one direct report, a Support Specialist. Overall Responsibilities: * Administer, maintain, and support the following systems: * The Windows server infrastructure * Sage X3 ERP ...

ACD Distribution

IT Manager

Middleton, WI · Hybrid

$97.60K - $119.70K/yr

The IT Manager has one direct report, a Support Specialist. Overall Responsibilities: * Administer, maintain, and support the following systems: * The Windows server infrastructure * Sage X3 ERP ...

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It Support Manager information

See Madison, WI salary details

$36.3K

$86.9K

$132.6K

How much do it support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it support manager in Madison, WI is $86,867.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,600.00 and $100,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Manager, and why are they important?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the most commonly searched types of It Support jobs in Madison, WI? The most popular types of It Support jobs in Madison, WI are:
What cities near Madison, WI are hiring for It Support Manager jobs? Cities near Madison, WI with the most It Support Manager job openings:
It Support Manager jobs near you

IT Support Engineer

Younger Enterprise Systems LLC

Madison, WI

$65K - $85K/yr

Full-time

Medical, Retirement, PTO

Posted 12 days ago

Job description

Benefits:
  • Simple IRA Retirement with Match
  • Competitive salary
  • Health insurance
  • Home office stipend
  • Opportunity for advancement
  • Paid time off
  • Training & development

The IT Support Engineer is responsible for advanced installation, configuration, and support of Windows-based computers, network devices and services, software and mobile devices. MacOS and Linux experience is a plus. This position requires at least 5 years of recent IT support experience including extensive use of backup systems, internet and cloud technologies, cybersecurity tools and techniques. A strong commitment to exceptional customer service, professionalism, and teamwork is expected in addition to demonstrated technical aptitude.
Service and Helpdesk Support:
 Monitor cloud and local backup solutions and troubleshoot failures.
Triage and manage helpdesk tickets, initiate appropriate remedial actions.
Provide tier 2+ customer support both remotely and on-site.
Monitor computers and network devices.
Installation, Configuration, and Maintenance:
Server installation, configuration, and troubleshooting, including SharePoint, Google Workspace, and Synology NAS.
In-depth Windows computer imaging and configuration, including automated deployment.
Install, license, configure, and maintain common software packages like MS Office, Adobe, and QuickBooks.
Support, troubleshoot, and configure standard applications like email clients and web browsers.
Update operating systems and applications for servers and client workstations.
Internet domain registration and DNS name server setup including renewals and transfers.
Install and configure printers, scanners, and other peripherals.
Perform mobile device setup, app installation, and troubleshooting.
Provide end user training, coaching, and how-to documentation.
Network design, installation, and support:
 Comprehensive installation, management and troubleshooting of internet gateways, firewalls, routers, and other network devices.
Advanced network device installation, configuration, and troubleshooting, including VLAN, VPN, and SD-WAN.
Advanced wireless access point installation, configuration, and troubleshooting, including mesh.
Internet service deployment and troubleshooting, fiber, coax, static addressing, DNS.
Intermediate cloud infrastructure, including VPS, S3 storage.
Intermediate Remote desktop (RDP/RDS) support, including license management and RemoteApp.
Intermediate IP telephony support and troubleshooting.
Security:
 Monitor endpoint security for detections and updates.
Configure and troubleshoot various MFA systems, including biometrics.
Intermediate endpoint management, including malware remediation, vulnerability settings.
Intermediate Windows security, including BitLocker and Windows Firewall.
Additional Duties:
 Create and maintain procedural and asset documentation.
Actively participate in project meetings, reviews, and team training.
Actively look for ways to improve efficiency and reduce manual labor and turn-around time.
Conduct compliance checks and IT policy audits.
Qualifications:
 Five years of relevant experience.
Proven technical aptitude.
Strong customer service skills.
Strong written and verbal English communication skills.
CompTIA A+ and Network+ certification or equivalent.
Ability to manage confidential and private materials with discretion and integrity.
Willingness to learn and apply company standards.
Ability to adapt to changing priorities and switch between multiple tasks as needed.
Work Environment:
 Fulltime, day shift, Monday-Friday
Primarily remote. Some onsite and inhouse work required local candidates.
After-hours, weekends, and on-call rotation required.

Flexible work from home options available.