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It Support Manager Jobs in Austin, TX (NOW HIRING)

ABC Consulting

IT Support Lead

Austin, TX

Incident Management: Monitor and manage support tickets, ensuring timely resolution. * Technical ... X years in IT support with complex issue resolution experience. * Prior leadership or supervisory ...

UATX

IT Support Specialist

Austin, TX · On-site

Job Summary UATX is seeking an IT Support Specialist to serve as the primary point of contact for ... Support badge/access management processes. * Help enforce basic access control practices under ...

Base Power Company

IT Support

Austin, TX · On-site

$21.25 - $29.25/hr

Manage the inventory of IT assets and maintain an organized space * Ensure our meeting/conference ... Curiosity for technology and desire to grow your technical skills * Exceptional soft skills and ...

Patten Title Company

IT Support Representative

Austin, TX

$21.25 - $29.25/hr

Manage user accounts, passwords, and access permissions. Install software updates, patches, and ... IT support or help desk roles. Associate's or Bachelor's degree in Information Technology or ...

PTC

IT Support Representative

Austin, TX · On-site

$21.25 - $29.25/hr

The IT Support Representative provides day-to-day technical support for the organization's hardware ... Manage user accounts, passwords, and access permissions. * Install software updates, patches, and ...

PTC

IT Support Representative

West Lake Hills, TX · On-site

$19.75 - $27.25/hr

The IT Support Representative provides day-to-day technical support for the organization's hardware ... Manage user accounts, passwords, and access permissions. * Install software updates, patches, and ...

Elastic

IT Support Technician

Austin, TX

$21.25 - $29.25/hr

As the IT Support Technician, you will be part of a growing team to deliver customer service to our ... Manage, update, and dispatch tickets through our ticketing system in a timely manner * Onboard new ...

Discovery Land Company

IT Support Engineer

Austin, TX · On-site

... IT Manager and gains progressive responsibilities relating to the company's IT infrastructure over time. • Provides technical support to the operation of information technology systems for ...

Elastic

IT Support Technician

Austin, TX · On-site

$21.25 - $29.25/hr

As an IT Support Technician, you will deliver customer service to internal partners, manage ticketing systems, onboard new employees, and maintain IT infrastructure. Responsibilities : • Deliver ...

Ontic

IT Support Specialist

Austin, TX · On-site

The IT Support Specialist is responsible for day-to-day end-user support, endpoint administration ... Jamf (macOS management), Microsoft Intune (Windows + mobile management where applicable), Jamf ...

New

Elastic

IT Support Technician

Austin, TX · On-site

$21.25 - $29.25/hr

As the IT Support Technician, you will be part of a growing team to deliver customer service to our ... Manage, update, and dispatch tickets through our ticketing system in a timely manner * Onboard new ...

Elastic

IT Support Technician

Austin, TX

$21.25 - $29.25/hr

As the IT Support Technician, you will be part of a growing team to deliver customer service to our ... Manage, update, and dispatch tickets through our ticketing system in a timely manner * Onboard new ...

Elastic

IT Support Technician

Austin, TX · On-site

$21.25 - $29.25/hr

As the IT Support Technician, you will be part of a growing team to deliver customer service to our ... Manage, update, and dispatch tickets through our ticketing system in a timely manner * Onboard new ...

Dynamic Systems

IT Support Technician

Buda, TX · On-site

$20.25 - $27.75/hr

... manage IT equipment inventory • Go to job sites in the Houston area when needed What We're ... Required) • 1+ year of IT support experience • CompTIA A+ or similar certification • ...

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All JobsIt Support Manager JobsIt Support Manager Jobs in Austin, TX

It Support Manager information

See Austin, TX salary details

$35.7K

$85.4K

$130.3K

How much do it support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it support manager in Austin, TX is $85,371.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,400.00 and $98,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Manager, and why are they important?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the most commonly searched types of It Support jobs in Austin, TX? The most popular types of It Support jobs in Austin, TX are:
What cities near Austin, TX are hiring for It Support Manager jobs? Cities near Austin, TX with the most It Support Manager job openings:
It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Austin, TX as of May 2026, with employment types broken down into 81% Full Time, 13% Part Time, 1% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $85,371 per year, or $41 per hour.
IT Support Lead

IT Support Lead

ABC Consulting

Austin, TX

Other

Posted 7 days ago

Job description

Position Overview:We are seeking an IT Support Lead to oversee our support operations, lead the IT support team, and ensure efficient issue resolution while delivering exceptional service.

Key Responsibilities:

  • Team Leadership: Mentor and guide IT support technicians, ensuring their growth and optimal performance.
  • Issue Resolution: Address complex technical problems, serving as an escalation point for resolutions.
  • Customer Service: Maintain high customer satisfaction through timely and courteous support.
  • Incident Management: Monitor and manage support tickets, ensuring timely resolution.
  • Technical Expertise: Provide expert guidance to the team and users, staying updated with IT trends.
  • Process Improvement: Enhance support processes to boost efficiency and quality.
  • Collaboration: Work with cross-functional teams to ensure seamless operations.
  • Vendor Management: Coordinate with vendors for timely procurement of resources.
  • Training: Develop training programs for the team's skills advancement.

Qualifications:

  • Bachelor's degree in IT or related field (or equivalent experience).
  • X years in IT support with complex issue resolution experience.
  • Prior leadership or supervisory experience.
  • Proficiency in diverse operating systems and applications.
  • Strong communication and problem-solving skills.
  • Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
  • Adaptability in a fast-paced tech environment.

Benefits:

  • Competitive compensation and benefits.
  • Lead and shape a growing IT support team.
  • Exposure to cutting-edge technologies.
  • Professional development opportunities.
  • Inclusive and collaborative work culture.
  • Employee wellness programs.

If you're a motivated IT professional with leadership skills, join us in delivering top-tier IT support and driving our organization's success.


  • Apply