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It Support Manager Jobs in New Jersey (NOW HIRING)

JANOME AMERICA

IT Support Manager

Mahwah, NJ · On-site

$85K - $100K/yr

The IT Support Manager oversees the daily operations and support functions of the IT department while serving as the primary onsite IT resource and liaison to the company's Managed Service Provider ...

ClifyX

IT support

Springfield, NJ · On-site

$22.50 - $30.75/hr

IT Support Technician IT Support Technician for remote site in Hyderabad (India), acting as the first point of contact for users and as the hands eyes for the central IT team. His job is to ensure ...

ClifyX

IT support

South Plainfield, NJ · On-site

$22.50 - $30.75/hr

IT Support Technician for remote site in Hyderabad (India), acting as the first point of contact for users and as the hands eyes for the central IT team. His job is to ensure the continuity of local ...

MSS MJH Shared Services

IT Support Engineer

Cranbury, NJ

$55K - $65K/yr

Manage printer and copier infrastructure, including setup, maintenance, and ongoing support * Lead ... Partner with the IT Support Manager on project work including system upgrades, migrations, and new ...

MJH Life Sciences

IT Support Engineer

Cranbury, NJ · On-site

$55K - $65K/yr

Manage printer and copier infrastructure, including setup, maintenance, and ongoing support * Lead ... Partner with the IT Support Manager on project work including system upgrades, migrations, and new ...

Omni Inclusive

IT Support

Princeton, NJ · On-site

$22.50 - $31/hr

... managed) together with the factory teams and global IT teams Provide local support for defined factory and global solutions, ensure SLAs are met, and relevant site Knowledge Base articles are up to ...

Solar Landscape

IT Support Specialist

Asbury Park, NJ · Hybrid

$50K - $65K/yr

The IT Support Specialist I - Tier 1 will assist in issue resolution, account management, device support, and documentation. They will escalate complex issues to Senior System Administrators as ...

Hotels at Home

Be Seen First

IT Support Specialist

Fairfield, NJ · On-site

$45K - $55K/yr

About the Role We are seeking an IT Support Specialist to join our growing IT team in Fairfield, NJ ... Create and manage user accounts in Microsoft 365, Active Directory, and business applications

Landry's, LLC.

IT Support Tech

Atlantic City, NJ · On-site

$21/hr

Overview IT Support Technician It is the responsibility of the IT Support Tech to work across a ... Use problem management software to track all user incidents, requests, and system downtime

USP Management

IT Support Coordinator

Fort Lee, NJ · On-site

Salary: $50,000$65,000 annually Job Title: IT Support Coordinator We are seeking an IT Support ... Track and manage the inventory of IT equipment, including upgrades and replacements. * Leverage AI ...

GenScript/ProBio

IT Support Specialist

Piscataway, NJ · On-site

$55K/yr

US IT Operations Manager Job Location: Piscataway, NJ (Fully Onsite) Compensation: The starting base salary is estimated to be $55,000 Key Responsibilities * Technical Support & Troubleshooting:

GenScript/ProBio

IT Support Specialist

Piscataway, NJ · On-site

$55K/yr

US IT Operations Manager Job Location: Piscataway, NJ (Fully Onsite) Compensation: The starting base salary is estimated to be $55,000 Key Responsibilities * Technical Support & Troubleshooting:

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All JobsIt Support Manager JobsIt Support Manager Jobs in New Jersey

It Support Manager information

See New Jersey salary details

$36.5K

$87.5K

$133.5K

How much do it support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it support manager in New Jersey is $87,461.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,100.00 and $101,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Manager, and why are they important?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the most commonly searched types of It Support jobs in New Jersey? The most popular types of It Support jobs in New Jersey are:
What cities in New Jersey are hiring for It Support Manager jobs? Cities in New Jersey with the most It Support Manager job openings:
It Support Manager jobs near you
Infographic showing various It Support Manager job openings in New Jersey as of May 2026, with employment types broken down into 85% Full Time, 10% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $87,461 per year, or $42 per hour.
IT Support Manager

IT Support Manager

JANOME AMERICA

Mahwah, NJ • On-site

$85K - $100K/yr

Full-time

Posted 6 days ago

Job description

The IT Support Manager oversees the daily operations and support functions of the IT department while serving as the primary onsite IT resource and liaison to the company’s Managed Service Provider (MSP). This hands-on role is responsible for end-user support, Microsoft 365 administration, ERP support coordination, onboarding/offboarding processes, device management, and overall technology support operations across the organization.

The position supervises one full-time IT Assistant Manager and works closely with employees, vendors, and the MSP to ensure reliable and efficient technology operations throughout the organization, including headquarters and remote locations.

This role will also support the company’s adoption and utilization of AI-powered business technologies, including Microsoft Copilot and other approved AI productivity tools, to improve operational efficiency, streamline workflows, and enhance employee productivity.

ESSENTIAL JOB FUNCTIONS
  • Manage the daily operations of the IT department and IT support functions.
  • Supervise and support one IT Assistant Manager responsible for ERP support and daily operational assistance.
  • Fully manage and oversee the IT Help Desk ticketing system.
  • Provide in-person, phone, and remote support to employees for hardware, software, Microsoft 365, ERP, connectivity, and user-access issues.
  • Serve as the primary internal liaison between the company and the Managed Service Provider (MSP).
  • Coordinate with the MSP regarding infrastructure support, escalations, maintenance activities, cybersecurity initiatives, enterprise systems, and technology projects.
  • Support and administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, Endpoint Manager, Entra ID (Azure AD), and related technologies.
  • Coordinate onboarding and offboarding activities including user account creation, licensing, permissions, device setup, and security access.
  • Configure and deploy laptops, workstations, mobile devices, printers, and related hardware.
  • Support and manage company mobile devices and mobile device policies.
  • Coordinate and support remote users and locations.
  • Train and assist employees with Microsoft 365 applications, AI productivity tools, and other business technologies.
  • Research, evaluate, and support the adoption of AI-powered business tools and automation technologies to improve operational efficiency and departmental workflows.
  • Support employee training and best practices related to Microsoft Copilot and other approved AI productivity platforms.
  • Identify opportunities to streamline business processes and improve operational workflows through automation and emerging technologies.
  • Assist in promoting responsible and secure use of AI technologies in accordance with company policies and data security standards.
  • Coordinate with vendors regarding IT equipment, software licensing, telecommunications, and technology-related services.
  • Maintain hardware and software inventory records and company-assigned devices.
  • Support ERP-related issues and coordinate with internal departments, ERP users, vendors, and the MSP as necessary.
  • Assist with technology planning, process improvements, documentation, and operational efficiency initiatives.
  • Some travel may be required (10–15%).
  • Overtime may be required when necessary.
QUALIFICATIONS AND REQUIREMENTS
  • Bachelor’s Degree in Computer Science, Information Technology, or related field preferred.
  • Minimum 5 years of experience in IT support, systems administration, or IT operations management.
  • Previous supervisory or leadership experience preferred.
  • Experience supporting Microsoft 365 environments including Exchange Online, Teams, SharePoint, OneDrive, Endpoint Manager, and Entra ID (Azure AD).
  • Experience supporting ERP systems and business applications.
  • Experience providing end-user support in both local and remote environments.
  • Familiarity coordinating with Managed Service Providers (MSPs) and third-party technology vendors preferred.
  • Experience supporting Windows 11, Microsoft 365, macOS, iOS, printers, mobile devices, and related technologies.
  • Familiarity with enterprise infrastructure, backup, endpoint management, virtualization, and cybersecurity technologies in collaboration with an MSP preferred.
  • Strong understanding of networking concepts including TCP/IP, Wi‑Fi and remote access support.
  • Experience with Microsoft Teams, SharePoint, OneDrive, and collaboration technologies.
  • Familiarity with remote support tools such as TeamViewer, or similar platforms.
  • Familiarity with AI-powered workplace technologies, automation tools, and Microsoft Copilot preferred.
  • Ability to analyze business processes and recommend technology solutions that improve operational efficiency and user experience.
  • Strong troubleshooting, organizational, and problem-solving skills.
  • Excellent verbal and written communication skills.
SKILLS
  • Strong analytical and problem-solving abilities.
  • Excellent customer service and interpersonal skills.
  • Strong organizational and time management skills.
  • Ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Strong attention to detail and follow-through.
  • Ability to train and support employees with varying technical skill levels.
  • Strong understanding of process improvement, automation, and AI-assisted workplace technologies.
DUTIES AND RESPONSIBILITIES
  • Manage and support daily IT operations and end-user technology support.
  • Coordinate with the MSP regarding server administration, infrastructure maintenance, system updates, cybersecurity initiatives, backup systems, and enterprise technology support.
  • Administer and support Microsoft 365 applications and services while coordinating with the MSP on escalations, security initiatives, and system enhancements.
  • Coordinate with the MSP regarding network connectivity, firewall support, wireless networking, and Internet-related issues.
  • Support onboarding and offboarding of employees including workstation setup, user provisioning, device deployment, and security access management.
  • Support and maintain laptops, desktops, printers, mobile devices, conference room technology, and related equipment.
  • Assist employees with troubleshooting hardware, software, ERP, printing, connectivity, and Microsoft 365 issues.
  • Coordinate and support ERP-related operational activities with internal users, vendors, and the IT Assistant Manager.
  • Maintain IT documentation, inventory records, licensing records, and assigned equipment tracking.
  • Coordinate with vendors regarding hardware procurement, telecommunications, licensing renewals, and support services.
  • Assist with IT process improvements, workflow optimization, and technology modernization initiatives.
  • Support employee adoption and utilization of Microsoft Copilot and other approved AI productivity tools.
  • Evaluate opportunities to improve operational efficiency through automation, AI technologies, and process enhancements.
  • Ensure technology support activities align with company policies, operational needs, and security best practices.
PERSONAL CHARACTERISTICS
  • Organized and detail-oriented
  • Motivated and dependable
  • Strong communication skills
  • Patient and service-oriented
  • Goal/results-oriented
  • Professional and adaptable
  • High degree of confidentiality
  • Strong leadership and team collaboration skills