ZipRecruiter

Log In

1

It Support Lab Jobs (NOW HIRING)

Dashiell

IT Support Specialist

Houston, TX · On-site

Primary Function The IT Support Specialist I is an entry-level technical support professional ... No prior professional IT experience required; internship or academic lab experience a plus. * Basic ...

PDI

Senior IT Support Specialist

Woodcliff Lake, NJ · On-site

This position will be responsible for supporting all workstations and devices in the R&D Lab in Woodcliff Lake, NJ and both the Quality and Microlab located in Orangeburg, NY. The Senior IT Support ...

Simons Foundation

Manager, IT Support

Manhattan, NY · On-site

The Manager, IT Support oversees IT support operations, delivers technical assistance, and leads the IT support team while driving process improvements and ensuring high levels of customer ...

FiscalNote

IT Support Lead

$80K - $95K/yr

About the Position The IT Support Lead reports to the VP, Information Security and will oversee the day-to-day delivery of L1/L2 IT support operations at FiscalNote. This role provides direct ...

CFS

IT Support Specialist

South Bend, IN · Hybrid

$45K - $55K/yr

Job Title: IT Support Specialist About Our Client: Our client is dedicated to fostering a culture of growth and excellence. They believe in investing in their employees' development and creating a ...

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

IT Support Specialist, Chicago, IL The IT Support Specialist will serve as the in-house IT assistant to the Lead Engineer for growing 50+-employee firm, including resolving user-specific and basic ...

CFS

IT Support Specialist

Bremen, IN

$65K - $75K/yr

IT Support Specialist Location: (Onsite) Bremen, IN Salary: $65,000 - $75,000 Job Summary: We are seeking a motivated and knowledgeable IT Support Specialist to join our dynamic IT team. The ideal ...

Herring Bank

IT Support Lead

Amarillo, TX

$25/hr

The IT Support Lead supports the lifecycle of end-user technology across the bank, including workstations, printers, mobile devices, conference room technology, IP phones, end-user software, and ...

Simons Foundation

Manager, IT Support

New York, NY · On-site

$99K - $125K/yr

POSITION SUMMARY The Manager, IT Support oversees the full spectrum of IT support operations, delivering hands-on technical assistance, while also leading and developing the IT support team. Beyond ...

ON.energy

IT Support

Houston, TX

$20.50 - $28.25/hr

... role of IT Support at On.Energy. Main responsibilities will include: * Support and compliance with corporate guidelines. * Maintain and safeguard corporate assets. * Maintain and propose best ...

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

IT Support Specialist, Chicago, IL The IT Support Specialist is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...

Amicis Global

IT Support

Columbus, OH · On-site

$24 - $25/hr

Title: IT Customer Support Location: Columbus, OH 43219 Duration: 12+ Months Pay: $24/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...

next page

Showing results 1-20

All JobsIt Support Lab Jobs

It Support Lab information

See salary details

$14

$23

$39

How much do it support lab jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for it support lab in the United States is $23.35, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.44 per hour, depending on experience, location, and employer.

What is the difference between It Support Lab vs Help Desk Technician?

AspectIt Support LabHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-Support Center Analyst
Work EnvironmentLab setting, testing hardware/softwareHelp desk, remote or on-site support
Industry UsageIT support, testing, and trainingCustomer support, troubleshooting
Job FocusHands-on testing, lab setupIssue resolution, user assistance

While both roles involve IT support skills and certifications like CompTIA A+, the It Support Lab focuses on testing, training, and lab environment activities, whereas Help Desk Technicians primarily handle end-user support and troubleshooting. The roles complement each other but serve different functions within IT support operations.

What is the highest paying lab technician job?

The highest paying lab technician roles are often specialized positions such as clinical laboratory managers or research lab supervisors, with salaries exceeding $70,000 annually. Advanced certifications, extensive experience, and working in high-demand fields like pharmaceuticals or biotechnology can lead to higher compensation.

Which IT job is the highest paid?

In the IT field, roles such as Chief Information Officer (CIO), IT Director, and Solutions Architect tend to be the highest paid, often earning six-figure salaries or more. These positions typically require extensive experience, advanced certifications, and strong leadership skills, with salaries varying based on industry and location.

What are some common challenges IT Support Lab professionals face when troubleshooting hardware and software issues?

IT Support Lab professionals often encounter challenges such as diagnosing complex technical problems under time constraints, managing multiple support tickets simultaneously, and keeping up with rapidly evolving technology. They may also face difficulties communicating technical information to users with varying levels of technical knowledge. Successfully overcoming these challenges requires strong analytical skills, effective time management, and the ability to collaborate closely with both end-users and other IT team members.

What jobs pay $10,000 a month without a degree?

In the IT support field, high-paying roles that can reach $10,000 a month often require specialized skills, certifications, and experience rather than a degree. Positions such as network administrators, cybersecurity specialists, or cloud engineers may achieve this salary level through expertise in tools like Cisco, AWS, or security protocols, often working in enterprise environments or consulting. These roles typically demand strong technical knowledge, certifications, and sometimes long hours or on-call availability.

What is a lab support tech?

A lab support technician assists in maintaining and troubleshooting laboratory equipment, setting up experiments, and ensuring proper operation of technical systems. They often work with tools like diagnostic software and may require knowledge of safety protocols and technical certifications. Their role supports laboratory staff in conducting experiments efficiently and accurately.

What is an IT Support Lab?

An IT Support Lab is a dedicated environment where IT support professionals and trainees can practice troubleshooting, repairing, and maintaining computer systems and networks. These labs often simulate real-world technical issues, allowing users to gain hands-on experience in diagnosing and resolving problems. IT Support Labs may be physical spaces with hardware and software setups or virtual labs accessible online. They are essential for skill development in areas like system administration, network configuration, and user support.

What are the key skills and qualifications needed to thrive as an IT Support Lab Technician, and why are they important?

To thrive as an IT Support Lab Technician, you need a solid understanding of computer hardware, networking, troubleshooting, and a relevant IT-related degree or certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with operating systems, ticketing systems, remote support tools, and basic scripting is typically required. Strong problem-solving abilities, patience, and effective communication skills help in resolving technical issues and assisting users. These skills and qualities are crucial for ensuring efficient lab operations, minimizing downtime, and providing reliable technical support.
What cities are hiring for It Support Lab jobs? Cities with the most It Support Lab job openings:
What states have the most It Support Lab jobs? States with the most job openings for It Support Lab jobs include:
IT Support Specialist (Tier 1 Helpdesk)

IT Support Specialist (Tier 1 Helpdesk)

HDL Research Lab Inc

Brenham, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 hours ago

Job description

Description:

Location: Brenham, Texas


Work Arrangement: This is a fully on-site position only. Remote or hybrid work is not available.


Position Summary: The IT Support Specialist serves as the primary point of contact for end-user technology support. This Tier 1 role provides timely troubleshooting and resolution of hardware, software, network, VoIP, and application issues while helping maintain the company’s IT infrastructure and delivering excellent customer service.


Key Responsibilities

  • Respond to and resolve IT support tickets promptly using the company helpdesk system while maintaining high customer-service standards.
  • Image, configure, and deploy PCs, laptops, and peripherals; install and maintain software applications.
  • Manage user accounts and permissions across Active Directory, email systems, Microsoft 365, and other platforms.
  • Monitor, maintain, and administer backup systems to ensure data integrity and rapid recovery.
  • Administer and troubleshoot VoIP telephony systems and related infrastructure.
  • Support and maintain laser printers, label printers, handheld RF scanners, and other specialized hardware.
  • Assist with ERPNext (Frappe Framework) operations and basic administration.
  • Install network cabling as needed and support basic networking tasks with Unifi equipment.
  • Perform routine hardware/software maintenance, evaluate system performance, and apply security patches.
  • Manage endpoint protection, support cybersecurity best practices, and help protect company data.
  • Assist with internal/external email systems, FTP site access, and company website updates.
  • Maintain accurate IT asset inventory and up-to-date technical documentation.
  • Provide support for ad-hoc IT projects and other tasks as assigned.
Requirements:
  • 1+ years of experience in IT helpdesk, desktop support, or a related field (strong entry-level candidates with demonstrated aptitude will be considered).
  • Proficiency with Windows 10/11, Microsoft 365/Office 365, and PC hardware troubleshooting.
  • Strong customer service and communication skills with the ability to explain technical concepts to non-technical users.
  • Excellent problem-solving, time-management, and multitasking abilities.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Willingness to learn new technologies quickly.
  • Ability to occasionally lift and/or move up to 50 pounds.
  • A+ Certification (or equivalent) is preferred.

Preferred Skills & Experience

  • Knowledge of Linux-based operating systems.
  • Experience with Unifi networking equipment, VoIP systems, and basic networking concepts.
  • Familiarity with ERP systems (especially ERPNext), databases, Airtable, Adobe suite, or Thunderbird.
  • Basic knowledge of scripting (Python, PowerShell) or web technologies (HTML, CSS).
  • Understanding of cybersecurity best practices.
  • Experience with modern ticketing systems and remote-support tools.

Why Join Us?


With over 40 years of experience in the defense industry, HDL Research Lab's mission is to design and build high quality custom power electronics for military and aerospace applications. Our products operate everywhere—from submarines deep within the ocean to missiles in flight around the world. We are driven by innovation, perseverance, and a desire to support those who serve our country.


We offer an excellent workplace environment, friendly coworkers, good benefits, and competitive pay. HDL Research Lab considers a number of factors when determining base salary offers including the scope and responsibilities of the position, current market conditions, and the candidate's experience, education, and skills. A salary range for this role can be provided upon request.


Benefits include:

  • Health insurance
  • Vision and dental insurance
  • Short and long term disability
  • Life insurance
  • Paid holidays
  • Paid time off (PTO)
  • Flex time schedule
  • Discretionary bonuses
  • 401(k) with 3% employer contribution
  • EAP

HDL Research Lab Inc is an Equal Opportunity Employer. We proudly support hiring veterans and encourage those with military experience to apply.