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It Support Lab Jobs in Massachusetts (NOW HIRING)

TEKsystems

Lab IT Support

Framingham, MA · On-site

$35 - $45/hr

Requirements Management and onsite Validation/Compliance support IT Consulting Customer Liaison Onsite Lab IT Support Requirements Management Understand problem statement/challenges Define scope ...

IMedia Technology

IT Support Specialist

Centerville, MA · On-site

$50K - $65K/yr

Entry Level IT Support Specialist. Great opportunity for recent Computer Science college graduate looking for an onsite IT support position on Cape Cod, MA. If you have a few years' of experience we ...

IMedia Technology

IT Support Specialist

Centerville, MA · On-site

$50K - $65K/yr

Entry Level IT Support Specialist. Great opportunity for recent Computer Science college graduate looking for an onsite IT support position on Cape Cod, MA. If you have a few years' of experience we ...

MIT Human Resources

IT Support Specialist

Cambridge, MA · On-site

INFORMATION TECHNOLOGY (IT) SUPPORT SPECIALIST , Laboratory for Nuclear Science , provides direct desktop and end-user technology support for the two LNS facilities in Cambridge and Middleton and is ...

Revel Staffing

IT Support Supervisor

Boston, MA · On-site

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands‑on ...

Revel Staffing

IT Support Supervisor

Boston, MA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Top Prospect Group

IT Support Specialist

Millbury, MA · On-site

oin a collaborative IT team where you'll tackle complex technical challenges, support diverse client environments, and build hands-on experience with servers, networks, and cloud technologies. Onsite ...

New

Mondo

IT Support Engineer

Somerville, MA · On-site

$41 - $44/hr

Job Title: IT Support Engineer Location-Type: Hybrid (Somerville, MA - 3 Days Onsite) Start Date Is: ASAP Duration: 4-6 Month Contract Compensation Range: Based on Experience, W2 Entry Level: $22/hr ...

Ironhorse Funding LLC

IT Support Specialist

Middleton, MA · On-site

$26 - $37/hr

We have an immediate need for IT Specialist to join our team located in Beverly, MA. You will support the IT needs for the organization for Motorcycle, Powersports, RV and Marine assets. This role is ...

Staffingine LLC

IT support engineer

Boston, MA · On-site

Job Title: IT support engineer Job Location: Boston Job Type: Contract * This list is intended to reflect the current job but there may be additional essential functions and certainly nonessential ...

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All JobsIt Support Lab JobsIt Support Lab Jobs in Massachusetts

It Support Lab information

What is an IT Support Lab?

An IT Support Lab is a dedicated environment where IT support professionals and trainees can practice troubleshooting, repairing, and maintaining computer systems and networks. These labs often simulate real-world technical issues, allowing users to gain hands-on experience in diagnosing and resolving problems. IT Support Labs may be physical spaces with hardware and software setups or virtual labs accessible online. They are essential for skill development in areas like system administration, network configuration, and user support.

What are some common challenges IT Support Lab professionals face when troubleshooting hardware and software issues?

IT Support Lab professionals often encounter challenges such as diagnosing complex technical problems under time constraints, managing multiple support tickets simultaneously, and keeping up with rapidly evolving technology. They may also face difficulties communicating technical information to users with varying levels of technical knowledge. Successfully overcoming these challenges requires strong analytical skills, effective time management, and the ability to collaborate closely with both end-users and other IT team members.

What are the key skills and qualifications needed to thrive as an IT Support Lab technician, and why are they important?

To thrive as an IT Support Lab Technician, you need a solid understanding of computer hardware, networking, troubleshooting, and a relevant IT-related degree or certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with operating systems, ticketing systems, remote support tools, and basic scripting is typically required. Strong problem-solving abilities, patience, and effective communication skills help in resolving technical issues and assisting users. These skills and qualities are crucial for ensuring efficient lab operations, minimizing downtime, and providing reliable technical support.

What is the difference between It Support Lab vs Help Desk Technician?

AspectIt Support LabHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-Support Center Analyst
Work EnvironmentLab setting, testing hardware/softwareHelp desk, remote or on-site support
Industry UsageIT support, testing, and trainingCustomer support, troubleshooting
Job FocusHands-on testing, lab setupIssue resolution, user assistance

While both roles involve IT support skills and certifications like CompTIA A+, the It Support Lab focuses on testing, training, and lab environment activities, whereas Help Desk Technicians primarily handle end-user support and troubleshooting. The roles complement each other but serve different functions within IT support operations.

Infographic showing various It Support Lab job openings in Massachusetts as of June 2026, with employment types broken down into 69% Full Time, 5% Temporary, and 26% Contract. Highlights an 100% In-person job distribution.

GXP Lab Support Engineer

Waltham, MA • On-site

Lorvenk Technologies LLC
Recruiting and Staffing Services • 201 - 500 employees
Learn more about Lorvenk Technologies LLCexternal

Other

Posted 15 days ago

Job description

We have an exciting opportunity for a GxP Lab Computing Engineer with Zifo.

Position: GxP Lab Computing Engineer
Client: Zifo
Location: Virtual/Remote Relocation candidates considered
Visa: Open to all visa types
Duration: Contract

Key Requirements:

  • 5+ years of relevant experience in Lab IT/Computing
  • Strong experience supporting laboratory instruments and connected systems
  • Experience with requirements gathering, business analysis, and IT consulting
  • Hands-on troubleshooting and break/fix support for instrument-connected systems
  • Experience with Windows/Unix environments
  • Knowledge of GxP, GLP, GMP, 21 CFR Part 11 is a plus
  • Experience with lab workflows, sample management, drug discovery, or biotech/pharma environments
  • Strong communication, analytical, and customer-facing skills
  • Experience with Agile/Waterfall, change control, and risk management

Important: This is a Lab IT Support / Lab Computing Engineer role, not a CSV or Validation Engineer position.

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