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It Support Help Desk Jobs in Springfield, VA (NOW HIRING)

Spectra Credit Union

IT Support Specialist

Alexandria, VA · On-site

$46K - $55K/yr

Job Title-IT Support Specialist Company- Spectra Credit Union Location-Alexandria VA Are you ready ... One to two years of work experience in a help desk setting. Are you ready to build a more vibrant ...

Posted today

Arena Technical Resources

Help Desk Analyst

Quantico, VA · On-site

$25 - $30/hr

Active Top Secret clearance required. - Required Experience: 2+ years of IT support experience in a Help Desk environment - Experience with Cisco switches and routers - Required Certifications:

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All JobsIt Support Help Desk JobsIt Support Help Desk Jobs in Springfield, VA

It Support Help Desk information

See Springfield, VA salary details

$13

$24

$35

How much do it support help desk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for it support help desk in Springfield, VA is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.12 per hour, depending on experience, location, and employer.

What is an IT Support Help Desk professional?

IT Support Help Desk professionals are specialists who assist users with technical issues related to computers, software, hardware, and network systems. They serve as the first point of contact for troubleshooting problems, providing guidance, and resolving common technical issues either remotely or in person. These professionals document user problems, escalate complex issues to higher-level technicians, and ensure that technology resources run smoothly for organizations. Their work is crucial to maintaining productivity and minimizing downtime in any business environment.

What are the key skills and qualifications needed to thrive as an IT Support Help Desk professional?

To thrive as an IT Support Help Desk professional, you need a solid understanding of computer hardware, software, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills ensure timely resolution of technical problems, minimize downtime, and improve overall user satisfaction within an organization.

What are some common challenges faced by IT Support Help Desk professionals and how can they be managed?

IT Support Help Desk professionals often face challenges such as handling high volumes of support requests, managing users with varying levels of technical knowledge, and troubleshooting a wide range of hardware and software issues. To manage these challenges, it’s important to develop strong communication skills, prioritize tasks effectively, and stay up-to-date with the latest technology trends. Many organizations provide knowledge bases and ticketing systems that help streamline workflows and facilitate collaboration with other IT team members.

What is the difference between It Support Help Desk vs Network Technician?

AspectIt Support Help DeskNetwork Technician
CertificationsCompTIA A+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring networks, maintaining hardware
Industry UsageIT support, customer serviceNetworking, infrastructure

While both roles support IT operations, the It Support Help Desk primarily handles user issues and software troubleshooting, often remotely. In contrast, a Network Technician focuses on configuring and maintaining network hardware and infrastructure, usually on-site. Both roles require technical certifications and are essential in IT support and networking environments.

What are popular job titles related to It Support Help Desk jobs in Springfield, VA? For It Support Help Desk jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching It Support Help Desk jobs in Springfield, VA look for? The top searched job categories for It Support Help Desk jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for It Support Help Desk jobs? Cities near Springfield, VA with the most It Support Help Desk job openings:
It Support Help Desk jobs near you
Infographic showing various It Support Help Desk job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,298 per year, or $24.2 per hour.

Help Desk Coordinator

Black Bear Technology Solutions

Adelphi, MD • On-site

Full-time

Posted 28 days ago

Job description

Help Desk Coordinator
Clearance Required: Secret Clearance
Locations: Adelphi (Onsite)
Compensation: USD 53,000 - USD 63,000
Position Overview:
The Help Desk Coordinator oversees the processing and resolution of service requests and IT incidents. These roles utilize ITIL best practices and ServiceNow to ensure ticket queues are efficiently managed and service level agreements are met. This position supports seamless IT operations and contributes to improved user experiences across supported environments.
Key Responsibilities:
  • Oversee and manage the flow of service requests and incidents using ITIL-based practices.
  • Utilize ServiceNow to monitor ticket progress and maintain incident documentation.
  • Ensure timely problem recognition, research, isolation, resolution, and follow-up steps.
  • Resolve routine issues independently and escalate complex issues to Tier 2 or supervisory staff.
  • Collaborate with Service Desk Leads and IT teams to prioritize and coordinate resolution efforts.
  • Track and report service metrics to improve response and delivery times.
  • Continuously enhance the service desk operation with a focus on user experience and IT process improvement.
  • Train and provide guidance to junior personnel as needed.
  • Maintain efficiency and performance in incident management across enterprise support environments.

Required Qualifications:
•Experience: Minimum of 5 years in IT support or help desk operations
•Education: Bachelor's degree OR High School Diploma with an additional 2 years of experience
•Certifications (Required):
  • IAT II certification - CompTIA (Network+, Security+, or equivalent)
  • ITIL v4 Foundation
  • Must meet DoD 8750 and 8140 compliance requirements

Black Bear Technology Solutions, LLC (B2TS), is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. B2TS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at B2TS are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. B2TS will not tolerate discrimination or harassment based on any of these characteristics.

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