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It Support Help Desk Jobs in Springfield, VA (NOW HIRING)

Hirekeyz Inc

Senior Help Desk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Washington, DC 20005 (Onsite) Type: Full-Time Overview We are seeking a Senior Help Desk Technician to provide onsite IT support for a federal government client in Washington, DC. This role will ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Key Responsibilities:Supervise Tier 1/2 support staffDevelop help desk proceduresMonitor metrics and implement improvementsMinimum Requirements:8+ years of IT support experience, with 4+ in ...

SiloSmashers

Help Desk Manager

Arlington, VA · Hybrid

Supervise Tier 1/2 support staff * Develop help desk procedures * Monitor metrics and implement improvements Minimum Requirements: * 8+ years of IT support experience, with 4+ in management

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Supervise Tier 1/2 support staff * Develop help desk procedures * Monitor metrics and implement improvements Minimum Requirements: * 8+ years of IT support experience, with 4+ in management

ActioNet

Help Desk Manager Level I

Arlington, VA

Ensure compliance with SLAs and organizational policies for IT support. * Maintain documentation of help desk processes, procedures, and troubleshooting guides. * Collaborate with IT teams to ...

ActioNet, Inc.

Help Desk Manager Level I

Rosslyn, VA · On-site

$165K/yr

Ensure compliance with SLAs and organizational policies for IT support. * Maintain documentation of help desk processes, procedures, and troubleshooting guides. * Collaborate with IT teams to ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Ensure compliance with SLAs and organizational policies for IT support. * Maintain documentation of help desk processes, procedures, and troubleshooting guides. * Collaborate with IT teams to ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Ensure compliance with SLAs and organizational policies for IT support. * Maintain documentation of help desk processes, procedures, and troubleshooting guides. * Collaborate with IT teams to ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.25 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.50 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.50 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

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Showing results 21-40

All JobsIt Support Help Desk JobsIt Support Help Desk Jobs in Springfield, VA

It Support Help Desk information

See Springfield, VA salary details

$13

$24

$35

How much do it support help desk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for it support help desk in Springfield, VA is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.12 per hour, depending on experience, location, and employer.

What is an IT Support Help Desk professional?

IT Support Help Desk professionals are specialists who assist users with technical issues related to computers, software, hardware, and network systems. They serve as the first point of contact for troubleshooting problems, providing guidance, and resolving common technical issues either remotely or in person. These professionals document user problems, escalate complex issues to higher-level technicians, and ensure that technology resources run smoothly for organizations. Their work is crucial to maintaining productivity and minimizing downtime in any business environment.

What are the key skills and qualifications needed to thrive as an IT Support Help Desk professional?

To thrive as an IT Support Help Desk professional, you need a solid understanding of computer hardware, software, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills ensure timely resolution of technical problems, minimize downtime, and improve overall user satisfaction within an organization.

What are some common challenges faced by IT Support Help Desk professionals and how can they be managed?

IT Support Help Desk professionals often face challenges such as handling high volumes of support requests, managing users with varying levels of technical knowledge, and troubleshooting a wide range of hardware and software issues. To manage these challenges, it’s important to develop strong communication skills, prioritize tasks effectively, and stay up-to-date with the latest technology trends. Many organizations provide knowledge bases and ticketing systems that help streamline workflows and facilitate collaboration with other IT team members.

What is the difference between It Support Help Desk vs Network Technician?

AspectIt Support Help DeskNetwork Technician
CertificationsCompTIA A+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring networks, maintaining hardware
Industry UsageIT support, customer serviceNetworking, infrastructure

While both roles support IT operations, the It Support Help Desk primarily handles user issues and software troubleshooting, often remotely. In contrast, a Network Technician focuses on configuring and maintaining network hardware and infrastructure, usually on-site. Both roles require technical certifications and are essential in IT support and networking environments.

What are popular job titles related to It Support Help Desk jobs in Springfield, VA? For It Support Help Desk jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching It Support Help Desk jobs in Springfield, VA look for? The top searched job categories for It Support Help Desk jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for It Support Help Desk jobs? Cities near Springfield, VA with the most It Support Help Desk job openings:
It Support Help Desk jobs near you
Infographic showing various It Support Help Desk job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,298 per year, or $24.2 per hour.

Senior Help Desk Technician

Hirekeyz Inc

Washington, DC • On-site

$22.75 - $30.50/hr

Full-time

Re-posted 23 days ago

Job description

Role: Senior Help Desk Technician 

Location:Washington, DC 20005 (Onsite)

Type: Full-Time

Overview

We are seeking a Senior Help Desk Technician to provide onsite IT support for a federal government client in Washington, DC. This role will serve as the primary point of contact for end-user technical support, ensuring reliable operation of laptops, mobile devices, enterprise applications, and network-connected equipment.

This is a hands-on, customer-facing position requiring strong troubleshooting skills and the ability to support both onsite and remote users.

Responsibilities

End-User Support

  • Provide Tier 1 technical support for hardware, software, and network issues
  • Troubleshoot Windows and macOS laptops and desktops
  • Assist users with Google Workspace and Microsoft Office applications
  • Provide desk-side support for onsite staff

Device Setup and Configuration

  • Configure and deploy laptops, mobile phones, and tablets
  • Install software and perform operating system updates
  • Support device encryption and authentication tools
  • Manage mobile devices using mobile device management systems

IT Systems Support

Support and troubleshoot technologies including:

  • Google Workspace
  • Microsoft Office
  • Adobe Acrobat
  • Network printers and scanners
  • Mobile devices (iOS and Android)
  • Voicemail and communication systems
  • IT security tools such as CrowdStrike, Qualys, and authentication tokens

Help Desk Operations

  • Track incidents and service requests in a ticketing system
  • Provide timely issue resolution and escalate complex issues when needed
  • Maintain accurate documentation of troubleshooting steps and resolutions

Asset Management

  • Track and manage IT hardware inventory
  • Support annual IT hardware and software audits
  • Maintain device lifecycle documentation

Required Qualifications

  • 5+ years of Help Desk or Desktop Support experience
  • Strong experience supporting Windows and macOS environments
  • Experience with Google Workspace/Google Cloud
  • Experience troubleshooting network printers and mobile devices
  • Excellent customer service and communication skills
  • Ability to work independently in an onsite support role

Preferred Qualifications

  • Bachelor’s degree in Computer Science, Information Systems, or related field
  • CompTIA A+ certification
  • ITIL Foundation certification
  • Google IT Support Professional Certification
  • Experience supporting federal government environments