IT Service Desk Manager
Abilene, TX · On-site
The IT Service Desk Manager is responsible for ensuring high-quality technical assistance, leading a team to deliver seamless support while aligning IT services with the bank's operational goals and ...
IT Service Desk Manager
Abilene, TX · On-site
The IT Service Desk Manager is responsible for ensuring high-quality technical assistance, leading a team to deliver seamless support while aligning IT services with the bank's operational goals and ...
As a Service Operations Manager, you'll lead highperforming service teams, strengthen customer ... We deal in iron from the world's leading equipment and technology manufacturers, but we're a people ...
As a Service Operations Manager, you'll lead highperforming service teams, strengthen customer ... We deal in iron from the world's leading equipment and technology manufacturers, but we're a people ...
Senior IT Support Engineer
Austin, TX · On-site
Deep understanding of ITIL-aligned IT service operations: incident management, problem management, request fulfilment, access management, and asset management. * Advanced proficiency in: * Microsoft ...
Senior IT Support Engineer
Austin, TX · On-site
Deep understanding of ITIL-aligned IT service operations: incident management, problem management, request fulfilment, access management, and asset management. * Advanced proficiency in: * Microsoft ...
Service Operations Manager
Plano, TX · On-site
Medical
Dental
Vision
Life
Retirement
PTO
... information to develop technical, operational and strategic reports, assuring they are legible and delivered on time. • Manages reports showing regional performance of Samsung Service Centers and ...
Service Operations Manager
Plano, TX · On-site
Medical
Dental
Vision
Life
Retirement
PTO
... information to develop technical, operational and strategic reports, assuring they are legible and delivered on time. • Manages reports showing regional performance of Samsung Service Centers and ...
Service Operations Manager
Colleyville, TX · On-site
Medical
Dental
Retirement
PTO
As a Service Operations Manager, you will oversee frontend and service operations, ensure strong execution of company service programs, and lead teams that deliver a fast, friendly, and compliant ...
Service Operations Manager
Colleyville, TX · On-site
Medical
Dental
Retirement
PTO
As a Service Operations Manager, you will oversee frontend and service operations, ensure strong execution of company service programs, and lead teams that deliver a fast, friendly, and compliant ...
Service Operations Manager
Childress, TX · On-site
Medical
Dental
Retirement
PTO
As a Service Operations Manager, you will oversee frontend and service operations, ensure strong execution of company service programs, and lead teams that deliver a fast, friendly, and compliant ...
Service Operations Manager
Childress, TX · On-site
Medical
Dental
Retirement
PTO
As a Service Operations Manager, you will oversee frontend and service operations, ensure strong execution of company service programs, and lead teams that deliver a fast, friendly, and compliant ...
Service Operations Manager
Childress, TX · On-site
Medical
Dental
Retirement
PTO
As a Service Operations Manager, you will oversee front-end and service operations, ensure strong execution of company service programs, and lead teams that deliver a fast, friendly, and compliant ...
Service Operations Manager
Childress, TX · On-site
Medical
Dental
Retirement
PTO
As a Service Operations Manager, you will oversee front-end and service operations, ensure strong execution of company service programs, and lead teams that deliver a fast, friendly, and compliant ...
Service Operations Manager
Medical
Dental
Vision
Life
Retirement
PTO
The Manager will compile, edit, and gather accurate data and information to develop technical ... Escalates operational issues and reports pertinent data to head office management, and HQ service ...
Service Operations Manager
Medical
Dental
Vision
Life
Retirement
PTO
The Manager will compile, edit, and gather accurate data and information to develop technical ... Escalates operational issues and reports pertinent data to head office management, and HQ service ...
Service Operations Manager
Medical
Dental
Vision
Life
Retirement
PTO
The Manager will compile, edit, and gather accurate data and information to develop technical ... Escalates operational issues and reports pertinent data to head office management, and HQ service ...
Service Operations Manager
Medical
Dental
Vision
Life
Retirement
PTO
The Manager will compile, edit, and gather accurate data and information to develop technical ... Escalates operational issues and reports pertinent data to head office management, and HQ service ...
Service Operations Manager
Grand Prairie, TX · On-site
Medical
Dental
Retirement
PTO
As a Service Operations Manager, you will oversee front-end and service operations, ensure strong execution of company service programs, and lead teams that deliver a fast, friendly, and compliant ...
Service Operations Manager
Grand Prairie, TX · On-site
Medical
Dental
Retirement
PTO
As a Service Operations Manager, you will oversee front-end and service operations, ensure strong execution of company service programs, and lead teams that deliver a fast, friendly, and compliant ...
Service Operations Manager
Grand Prairie, TX · On-site
Medical
Dental
Retirement
PTO
As a Service Operations Manager, you will oversee frontend and service operations, ensure strong execution of company service programs, and lead teams that deliver a fast, friendly, and compliant ...
Service Operations Manager
Grand Prairie, TX · On-site
Medical
Dental
Retirement
PTO
As a Service Operations Manager, you will oversee frontend and service operations, ensure strong execution of company service programs, and lead teams that deliver a fast, friendly, and compliant ...
NITOAD IT Operations Manager
San Antonio, TX · On-site
$90 - $120/hr
Job Details for NITOAD IT Operations Manager Court Name/Organization Texas Western Federal Public Defender Overview of the Position The Federal Public Defender for the Western District of Texas is ...
New
NITOAD IT Operations Manager
San Antonio, TX · On-site
$90 - $120/hr
Job Details for NITOAD IT Operations Manager Court Name/Organization Texas Western Federal Public Defender Overview of the Position The Federal Public Defender for the Western District of Texas is ...
New
Service Operations Manager
Medical
Dental
Vision
Life
Retirement
PTO
As our Service Operations Manager , you'll lead the charge in making sure every service call is handled right the first time, fast, and profitably. You'll manage people, processes, and performance ...
Service Operations Manager
Medical
Dental
Vision
Life
Retirement
PTO
As our Service Operations Manager , you'll lead the charge in making sure every service call is handled right the first time, fast, and profitably. You'll manage people, processes, and performance ...
Service Operations Manager
Amarillo, TX · On-site
$70K - $85K/yr
Medical
Dental
Vision
Life
Retirement
PTO
As our Service Operations Manager, you'll lead the charge in making sure every service call is handled right the first time, fast, and profitably. You'll manage people, processes, and performance ...
Quick apply
Service Operations Manager
Amarillo, TX · On-site
$70K - $85K/yr
Medical
Dental
Vision
Life
Retirement
PTO
As our Service Operations Manager, you'll lead the charge in making sure every service call is handled right the first time, fast, and profitably. You'll manage people, processes, and performance ...
Service Operations Manager
Amarillo, TX · On-site
$70K - $85K/yr
Medical
Dental
Vision
Life
Retirement
PTO
As our Service Operations Manager , you'll lead the charge in making sure every service call is handled right the first time, fast, and profitably. You'll manage people, processes, and performance ...
Service Operations Manager
Amarillo, TX · On-site
$70K - $85K/yr
Medical
Dental
Vision
Life
Retirement
PTO
As our Service Operations Manager , you'll lead the charge in making sure every service call is handled right the first time, fast, and profitably. You'll manage people, processes, and performance ...
IT Manager
Houston, TX · On-site
$90K - $111K/yr
Medical
Dental
Vision
Life
Retirement
PTO
This role blends hands-on operational leadership with strategic oversight -driving IT service ... Manage onboarding and offboarding processes, ensuring secure and seamless provisioning and ...
Quick apply
IT Manager
Houston, TX · On-site
$90K - $111K/yr
Medical
Dental
Vision
Life
Retirement
PTO
This role blends hands-on operational leadership with strategic oversight -driving IT service ... Manage onboarding and offboarding processes, ensuring secure and seamless provisioning and ...
IT Manager
Houston, TX · On-site
$90K - $111K/yr
Medical
Dental
Vision
Life
Retirement
PTO
This role blends hands-on operational leadership with strategic oversight -driving IT service ... Manage onboarding and offboarding processes, ensuring secure and seamless provisioning and ...
IT Manager
Houston, TX · On-site
$90K - $111K/yr
Medical
Dental
Vision
Life
Retirement
PTO
This role blends hands-on operational leadership with strategic oversight -driving IT service ... Manage onboarding and offboarding processes, ensuring secure and seamless provisioning and ...
IT Service Desk Technician
Manor, TX · On-site
... operation of hardware, software, network, and facility access systems ... This role troubleshoots technical issues, manages user accounts and endpoint devices, supports ...
IT Service Desk Technician
Manor, TX · On-site
... operation of hardware, software, network, and facility access systems ... This role troubleshoots technical issues, manages user accounts and endpoint devices, supports ...
IT Service Delivery Manager Sr
Farmers Branch, TX · On-site
$120 - $180/hr
## IT Service Delivery Manager SrApplyremote type: Officelocations: Farmers Branch, TX: Dallas ... Responsible for financial transparency across IT (including initiatives and base operations) for ...
IT Service Delivery Manager Sr
Farmers Branch, TX · On-site
$120 - $180/hr
## IT Service Delivery Manager SrApplyremote type: Officelocations: Farmers Branch, TX: Dallas ... Responsible for financial transparency across IT (including initiatives and base operations) for ...
.IT MANAGER III.INFO TECH SERVICES
Dallas, TX · On-site
$94K - $115K/yr
... operational performance improvements. Ensures adherence to service level agreements (SLAs), IT ... Optimizes IT service workflows and infrastructure management processes. Leads large-scale IT ...
.IT MANAGER III.INFO TECH SERVICES
Dallas, TX · On-site
$94K - $115K/yr
... operational performance improvements. Ensures adherence to service level agreements (SLAs), IT ... Optimizes IT service workflows and infrastructure management processes. Leads large-scale IT ...
It Service Operations Manager information
See Texas salary details
$33.1K - $41.2K
2% of jobs
$41.2K - $49.3K
13% of jobs
$55K is the 25th percentile. Wages below this are outliers.
$49.3K - $57.3K
14% of jobs
The median wage is $65.2K / yr.
$57.3K - $65.4K
22% of jobs
$65.4K - $73.5K
14% of jobs
$73.5K - $81.6K
8% of jobs
$84.4K is the 75th percentile. Wages above this are outliers.
$81.6K - $89.7K
9% of jobs
$89.7K - $97.8K
9% of jobs
$97.8K - $105.9K
6% of jobs
$105.9K - $114K
4% of jobs
$114K - $122K
0% of jobs
$33.1K
$73.3K
$122K
How much do it service operations manager jobs pay per year?
As of Aug 20, 2026, the average yearly pay for it service operations manager in Texas is $73,270.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,900.00 and $89,000.00 per year, depending on experience, location, and employer.
What is the difference between It Service Operations Manager vs It Service Desk Manager?
| Aspect | It Service Operations Manager | It Service Desk Manager |
|---|---|---|
| Primary Focus | Oversees overall IT service delivery, processes, and strategic improvements | Manages the IT service desk team, handles user issues, and ensures ticket resolution |
| Responsibilities | Service management, process optimization, vendor relations, and performance metrics | Staff management, incident handling, customer communication, and ticket prioritization |
| Certifications | ITIL, PMP, or similar certifications often preferred | ITIL, HDI certifications common |
| Work Environment | Strategic, cross-departmental, often in larger organizations | Operational, team-focused, in help desk or support centers |
The It Service Operations Manager focuses on strategic service delivery and process improvement across the organization, while the It Service Desk Manager concentrates on managing the support team and resolving user issues. Both roles require ITIL knowledge and relevant certifications, but their scope and daily tasks differ significantly.
What does an IT Service Operations Manager do?
An IT Service Operations Manager oversees the delivery and management of IT services within an organization, ensuring systems run efficiently and meet business needs. They coordinate teams, implement processes based on frameworks like ITIL, and monitor service performance to maintain high availability and security. Strong leadership, problem-solving skills, and familiarity with IT management tools are essential for this role.
What is the role of an IT Service Operations Manager?
An IT Service Operations Manager oversees the delivery and management of IT services within an organization, ensuring systems run efficiently and meet business needs. They coordinate teams, implement processes based on frameworks like ITIL, and monitor service performance to maintain high availability and quality. Strong leadership, problem-solving skills, and familiarity with IT service management tools are essential for this role.
What are popular job titles related to It Service Operations Manager jobs in Texas?
For It Service Operations Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching It Service Operations Manager jobs in Texas look for?
The top searched job categories for It Service Operations Manager jobs in Texas are:
What cities in Texas are hiring for It Service Operations Manager jobs?
Cities in Texas with the most It Service Operations Manager job openings:
Full-time
Re-posted 19 days ago
Job description
Job Summary:
First Financial Bank Texas is a growing organization that invests in the development of its employees. The IT Service Desk Manager is responsible for ensuring high-quality technical assistance, leading a team to deliver seamless support while aligning IT services with the bank's operational goals and compliance standards.
Responsibilities:
• Oversee daily ticket flow and phone support; prioritize workloads to meet Service Level Agreements (SLAs) across all FFB locations.
• Maintain rigorous standards for user access logging and security protocols to meet FDIC/OCC and internal audit requirements.
• Conduct regular 1-on-1s and annual evaluations. Coach team members on call queue management, professional communication, and technical prioritization.
• Use modern KPIs (e.g., First Contact Resolution, CSAT) to drive continuous improvement and provide mentorship for staff career development. Manage user access logging and tracking for audit compliance. Ensure all team activities align with Bank/Company security policies.
• Identify and implement automation opportunities to streamline routine banking support tasks and reduce manual effort.
• Design and analyze support reports to identify trends, anticipate future client needs, and implement best practice policies and procedures.
• Maintain a centralized knowledge base to ensure problem resolutions are concisely documented and shared across the team.
• Manage team attendance, on-call schedules, verify timecards, and ensure adherence to organizational values and the sales/service culture.
Qualifications:
Required:
• 6+ years in Technology Services or Banking Operations.
• Previous experience in a supervisory or 'Lead' capacity.
• Familiarity with core banking platforms (DDA, Loans, GL, ATM/Debit, Teller systems) and their operational workflows.
• Expert-level use of ITSM/Ticketing software and Microsoft 365 suite.
• Strong 'number sense' for reporting.
• Ability to handle high-stress environments.
• Exceptional professional writing skills.
Preferred:
• ITIL 4 Foundation – Highly Desired
• Comp TIAA+ or Network+ - Highly Desired
• HDI Support Center Team Lead
• Microsoft 365 Certified
Company:
First Financial Bankshares, Inc. is recognized as one of the nation's most financially secure banking institutions, with assets totaling $14.3 billion. Founded in 1890, the company is headquartered in Abilene, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
First Financial Bank Texas is a growing organization that invests in the development of its employees. The IT Service Desk Manager is responsible for ensuring high-quality technical assistance, leading a team to deliver seamless support while aligning IT services with the bank's operational goals and compliance standards.
Responsibilities:
• Oversee daily ticket flow and phone support; prioritize workloads to meet Service Level Agreements (SLAs) across all FFB locations.
• Maintain rigorous standards for user access logging and security protocols to meet FDIC/OCC and internal audit requirements.
• Conduct regular 1-on-1s and annual evaluations. Coach team members on call queue management, professional communication, and technical prioritization.
• Use modern KPIs (e.g., First Contact Resolution, CSAT) to drive continuous improvement and provide mentorship for staff career development. Manage user access logging and tracking for audit compliance. Ensure all team activities align with Bank/Company security policies.
• Identify and implement automation opportunities to streamline routine banking support tasks and reduce manual effort.
• Design and analyze support reports to identify trends, anticipate future client needs, and implement best practice policies and procedures.
• Maintain a centralized knowledge base to ensure problem resolutions are concisely documented and shared across the team.
• Manage team attendance, on-call schedules, verify timecards, and ensure adherence to organizational values and the sales/service culture.
Qualifications:
Required:
• 6+ years in Technology Services or Banking Operations.
• Previous experience in a supervisory or 'Lead' capacity.
• Familiarity with core banking platforms (DDA, Loans, GL, ATM/Debit, Teller systems) and their operational workflows.
• Expert-level use of ITSM/Ticketing software and Microsoft 365 suite.
• Strong 'number sense' for reporting.
• Ability to handle high-stress environments.
• Exceptional professional writing skills.
Preferred:
• ITIL 4 Foundation – Highly Desired
• Comp TIAA+ or Network+ - Highly Desired
• HDI Support Center Team Lead
• Microsoft 365 Certified
Company:
First Financial Bankshares, Inc. is recognized as one of the nation's most financially secure banking institutions, with assets totaling $14.3 billion. Founded in 1890, the company is headquartered in Abilene, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
About First Financial Bankshares
Sourced by ZipRecruiter
Company size
1,001 - 5,000 Employees
Headquarters location
Abilene, TX, US
Year founded
1890