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It Service Manager Jobs in Utah (NOW HIRING)

Amicis Global

IT Service Desk Support

South Jordan, UT · On-site

$24 - $25/hr

Title: IT Customer Support Location: South Jordan, UT Duration: 12+ Months The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest ...

Executech

Senior IT Service Engineer

Salt Lake City, UT · On-site +1

$80K - $110K/yr

High-severity escalations spanning identity, networking, Azure/M365, endpoint management, and core ... IT support experience (MSP experience strongly preferred). * Broad, advanced competence across MSP ...

K2 Staffing

Summary Our recruitment firm services clients in the United States and we have multiple roles open at the present time for offshore / Remote IT Helpdesk Support Level III Technicians for Managed ...

cosm

Sr. Program Manager, IT

Salt Lake City, UT

$112K - $112K/yr

... IT Service Management (ITSM). This is not a coordination role. This individual will act as an execution authority--driving structure, accountability, and delivery rigor across highly technical teams ...

cosm

Sr. Program Manager, IT

Salt Lake City, UT · On-site

$112K - $112K/yr

... IT Service Management (ITSM). This is not a coordination role. This individual will act as an execution authority--driving structure, accountability, and delivery rigor across highly technical teams ...

Cosm

Sr. Program Manager, IT

Salt Lake City, UT · On-site

$112K - $112K/yr

... IT Service Management (ITSM). This is not a coordination role. This individual will act as an execution authority-driving structure, accountability, and delivery rigor across highly technical teams ...

Russell Tobin

IT Service Desk Agent

South Jordan, UT · On-site

$24 - $25/hr

About the Opportunity Are you experienced in IT support and customer service and enjoy ... Manage multiple support requests while maintaining accuracy and a high level of customer service.

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It Service Manager information

See Utah salary details

$24.1K

$94.8K

$145.2K

How much do it service manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for it service manager in Utah is $94,755.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,100.00 and $117,400.00 per year, depending on experience, location, and employer.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.
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It Service Manager jobs near you
Infographic showing various It Service Manager job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $94,755 per year, or $45.6 per hour.

Manager, IT Service Management

Salt Lake City, UT • On-site

NIGHTINGALE EDUCATION LLC SOLE MB
See more jobs at NIGHTINGALE EDUCATION LLC SOLE MBexternal

Full-time

Re-posted 6 days ago

Job description

The Manager, IT Service Management position is responsible for the design and maintenance of Nightingale’s IT and non-technical support services, shaping how we provide services while ensuring they provide value to those receiving and providing these services.  This position will supervise the administrator of our FreshService ITSM platform and will be responsible for the health and quality of Nightingale’s support services for internal collaborators and Nightingale’s learners.  The ITSM team will be involved with cohesive intake and development of newly requested services, proper maintenance of existing services within the platform to ensure their quality and availability, and deprecation of services that are no longer required of the platform.   

As part of the IT team, this position will be key in shaping and auditing our Configuration Management Database (CMDB).  Part of maintaining an accurate CMDB will include running regular hardware and software inventories and collaborating with IT leadership and support teams to identify risks and waste within these areas.

This role has the following responsibilities: 

  • Supervise the ITSM Platform Administrator, ensuring effective team dynamics across all of IT and with other collaborative teams working within the ITSM Platform 

  • Develop and refine policies and procedures with leadership teams to ensure cohesive experiences for consumers of Nightingale’s services 

  • Ethically and responsibly Integrate IT Service Management best practices with new capabilities available with AI tools 

  • Develop and maintain Configuration Management Database (CMDB) via FreshService ITSM platform 

  • Collaborate with leadership and support teams to ensure their services are effective, highlight areas where services are successful and where improvement is necessary. 

  • Thoroughly document work in ITSM tools to maintain transparency and provide necessary context for future research 

  • Manage effective relationships with 3rd party vendors 

  • Work with IT Asset Management and Procurement teams to maintain hardware and software contracts via the CMDB to ensure both Nightingale and 3rd party vendors are in good standing 

  • Collaborate closely with IT Security team to identify and remediate risks to the IT environment 

  • Aid in security audits and security events 

  • Provide feedback on IT systems and processes to ensure Nightingale systems are serving its Collaborators effectively and providing value to the organization 

  • Codify standards and processes via documentation in the ITSM platform 

  • Collaborate with IT leadership to develop new policies and processes as risks and needs are identified   

  • Contribute to project work as necessary, ensuring that this work is balanced with conventional tasks. 

  • Associates degree in technology related subject or 2-4 years of equivalent ITSM work experience 

  • Experience developing and maintaining a CMDB 

  • ITIL certification required (ITIL v3 or v4 preferred) 

  • Related IT certifications are desirable 

  • Lead and develop skills of ITSM team, measured by feedback from support team and leadership  

  • Build and maintain a healthy CMDB with high level of accuracy 

  • Mitigate waste cost to the organization via process improvement and risk management practices 

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