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It Service Management Manager Jobs in Washington

Zantech

IT Performance Management SME

Ashburn, VA · On-site +1

Zantech is looking for a talented IT Performance Management SME to contribute to the success of our ... This SME is not responsible for the IT service delivery lifecycle itself; that is the ...

Zantech

IT Performance Management SME

Ashburn, VA · On-site +1

Zantech is looking for a talented IT Performance Management SME to contribute to the success of our ... This SME is not responsible for the IT service delivery lifecycle itself; that is the ...

V-CENTRIX-US LLC

IT Analyst

Washington, DC · On-site

Maintain accurate incident documentation and asset inventory using IT service management and asset management tools. * Support onboarding and offboarding activities, including equipment setup ...

New

IT TECHNICAL ANALYST

IT Technical Analyst

Rockville, MD · On-site

$65 - $90/hr

Experience using IT service management platforms such as ServiceNow, Freshdesk, or Jira Service Management * Valid driver's license, reliable transportation, and willingness to travel regularly to ...

CADCA

IT Manager

Alexandria, VA · Hybrid

$75K - $110K/yr

Are you an IT professional looking for a career with a team of awesome colleagues, adaptive mindset ... Management * Manage relationships with outsourced MSP and other technology service providers ...

CADCA

IT Manager

Alexandria, VA · On-site

$75 - $110/hr

Are you an IT professional looking for a career with a team of awesome colleagues, adaptive mindset ... Management * Manage relationships with outsourced MSP and other technology service providers ...

Koniag Services, Inc.

Service Owner

Washington, DC · On-site

$120 - $170/hr

The ideal candidate is a seasoned IT service management and operations professional with demonstrated experience owning and managing enterprise IT services within a complex, multi-functional federal ...

Koniag, Inc.

Service Management Lead

Washington, DC · On-site

$130K - $160K/yr

Koniag IT Systems, LLC a Koniag Government Services company, is seeking a Service Management Lead to support KITS and our government customer Washington, DC. The position is hybrid, requires 3 days ...

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It Service Management Manager information

What is the difference between It Service Management Manager vs Service Desk Manager?

AspectIt Service Management ManagerService Desk Manager
ResponsibilitiesOversees IT service delivery, manages ITSM processes, aligns IT services with business needsManages the service desk team, handles user support, ensures ticket resolution efficiency
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic IT department, cross-department collaborationHelp desk or support center, direct user interaction
FocusIT service management processes and strategyUser support and incident resolution

The It Service Management Manager focuses on overseeing ITSM processes and aligning IT services with business goals, while the Service Desk Manager concentrates on managing support teams and resolving user issues. Both roles require ITIL certifications and involve working within IT departments, but their scope and daily tasks differ significantly.

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Infographic showing various It Service Management Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

IT Performance Management SME

Zantech

Ashburn, VA • On-site, Remote

Full-time

PTO

Re-posted yesterday

Key responsibilities

  • Provide expert guidance in the development of KPIs and SLAs to measure integrator performance.

  • Analyze technical, financial, and operational data to identify trends, evaluate performance, and surface risks or opportunities.

  • Translate complex performance data into clear, data-informed recommendations for Government governance bodies.

Job description

Are you looking for your next challenge? Are you ready to work with a performance-based small company? At Zantech, we are a dynamic Woman Owned Small Business focused on providing complex, mission-focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. We would love to talk with you regarding the next step in your career. Come join our team!

Zantech is looking for a talented IT Performance Management SME to contribute to the success of our upcoming Operations and Program Management Support Services project for a Hybrid role based out of Ashburn, VA.

IT Performance Management SME Responsibilities

The Contractor shall provide an IT Performance Management Subject Matter Expert (SME) who will serve as the lead technical and analytical resource for portfolio oversight. This SME is notresponsible for the IT service delivery lifecycle itself; that is the responsibility of the integratorcontract. Instead, this SME is responsible for viewing the integrator's work through the ServiceDelivery and Resource Allocation (SDRA) program control lens. They will provide the

analytical rigor required to assess performance, validate efficiency, and inform Governmentgovernance decisions.

Key Responsibilities:

Metric and SLA Development: Provide expert guidance in the development of meaningful KPIs and SLAs to measure integrator performance, focusing on value, costeffectiveness,and alignment with Government objectives.

Performance Data Analysis: Analyze technical, financial, and operational data from the integrator and portfolio systems to identify trends, evaluate performance against established baselines, and surface risks or opportunities. CBP/SAS/BEMSD/Service Delivery and Resource Allocation Management Support

Governance Support: Translate complex performance data into clear, data-informed recommendations for Government governance bodies (e.g., ERB, PRR, CCB).

Framework Implementation: Support the PM in the technical design and implementation of the Performance Management Framework, including the logic for dashboards, health models, and automated reports.

Minimum Qualifications:

Education: A Bachelor of Arts (BA) or Bachelor of Science (BS) degree in IT,

Computer Science, Information Systems, or a related field.

Experience:

o Ten (10) or more years of experience in IT governance, performance management, or a program control environment.

o Demonstrated experience with IT service management frameworks (e.g., ITIL, COBIT) and their application in measuring vendor performance.

o Proven experience developing and analyzing performance metrics (KPIs/SLAs) for large-scale IT service contracts.

Skills: Demonstrated expertise in data analysis, business intelligence tools, and communicating technical findings to both technical and non-technical stakeholders.

    Required Security Clearance:

    • US Citizenship
    • Active Top Secret or higher clearance, per contract requirements.
    • Ability to obtain and maintain a DHS clearance is required; active DHS CBP clearance is preferred

    "Outstanding Performance...Always!"

    Our corporate motto represents our commitment to build long-term relationships with both our clients and our employees by providing the highest quality service in everything we do. We strive for excellence for our clients and for each other. We embrace the opportunity to hire individuals with new talents and fresh perspectives. Zantech offers competitive compensation, strong benefits, and a vacation package, as well as a fast-paced and exciting work environment. Come join our team!

    Employment Type: FULL_TIME

    Apply