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It Service Desk Intern Jobs in Indiana (NOW HIRING)

Service Global, Inc

Desktop EUC L1

Muncie, IN · On-site

$18.75 - $24/hr

Mandatory Skills Desktop/End-User Support (Windows, macOS), Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software ...

Lippert

IT Support Specialist I

Elkhart, IN · On-site

The Service Desk technician is to direct incidents and requests to the correct business systems ... Develop sound understanding of IT operations and related applications and IT systems as well as ...

Lippert

IT Support Specialist I

Elkhart, IN

The Service Desk technician is to direct incidents and requests to the correct business systems ... Develop sound understanding of IT operations and related applications and IT systems as well as ...

Dmainc

IT Support Intern - Summer 2027

Indianapolis, IN · Hybrid

$14.25 - $19/hr

Essential Duties and Responsibilities Monitor, review, and prioritize help desk requests Provides a ... customer service skills Excellent verbal and written communication skills Net + or A ...

Dmainc

IT Support Intern - Spring 2027

Indianapolis, IN · Hybrid

$14.25 - $19/hr

Essential Duties and Responsibilities Monitor, review, and prioritize help desk requests Provides a ... customer service skills Excellent verbal and written communication skills Net + or A ...

Revel Staffing

IT Technician

Fort Wayne, IN

$68K - $98K/hr

Active HIPAA compliance credential or training required * 1+ year of IT help desk, service desk, technical support, or related experience preferred * Basic understanding of Windows, email, user ...

Lippert

IT Support Specialist II

Mishawaka, IN · On-site

Follow standard IT Support operating procedures; accurately log all Service Desk tickets using the defined tracking software * Become familiar with helpdesk policies and services * Resolve or ...

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It Service Desk Intern information

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How much do it service desk intern jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for it service desk intern in Indiana is $16.59, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.32 per hour, depending on experience, location, and employer.

What does an IT Service Desk Intern do?

An IT Service Desk Intern assists with troubleshooting technical issues, providing support to end-users, and maintaining computer systems and software. They typically handle tasks such as answering help desk tickets, resolving hardware or software problems, and escalating complex issues to senior IT staff. This role is designed to give interns hands-on experience in IT support and customer service within a professional environment.

What are the key skills and qualifications needed to thrive as an IT Service Desk Intern?

To thrive as an IT Service Desk Intern, you need basic knowledge of computer hardware, operating systems, troubleshooting techniques, and often a relevant degree or coursework in IT. Familiarity with ticketing systems like ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and a customer-oriented mindset help you stand out in this role. These skills ensure efficient resolution of technical issues and a positive experience for end-users, supporting overall business productivity.

What are some typical challenges IT Service Desk Interns face when supporting end-users, and how can they effectively address them?

IT Service Desk Interns often encounter challenges such as troubleshooting unfamiliar technical issues, managing multiple requests simultaneously, and communicating complex information to non-technical users. To address these challenges, interns should actively document solutions, prioritize clear and patient communication, and seek guidance from senior team members when needed. Developing strong problem-solving skills and leveraging available knowledge bases can also help interns resolve issues more efficiently while building confidence in their technical abilities.

What are the most commonly searched types of It Service Desk jobs in Indiana?

The most popular types of It Service Desk jobs in Indiana are:

What cities in Indiana are hiring for It Service Desk Intern jobs?

Cities in Indiana with the most It Service Desk Intern job openings:

It Service Desk Intern jobs near you

Desktop EUC L1

Service Global, Inc

Muncie, IN • On-site

$18.75 - $24/hr

Full-time

Re-posted 3 days ago

Job description

Responsibilities:
  • Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
  • Manage IMAC and desk-side support services.
  • Manage hard and soft break-fix services for laptops and desktops.
  • Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools).
  • Support, Manage, Optimize and Maintain the configuration and installation of the desktop, to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor.
  • Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
  • Ensure that each desktop device is installed with the appropriate desktop image.
  • Manage desktop device (hardware and software) incidents through to resolution.
  • Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
  • Provide VIP support for desk-side issues per contract and be point of contact at the site for all IT-related issues if no other IT support team unavailable like for MI calls.
Requirements:
  • Knowledge and experience on the Windows 7 OS
  • Good to have knowledge in AD and smart hands and feet support.
  • Good to have-knowledge and experience of supporting MAC devices and tablets
  • Experience with Service management tool - ex - Service now
  • Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.
  • Preferable to have a good understanding of Lync, VPN, and mobile device support.
  • Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
  • Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's Degree preferred.

Mandatory Skills
Desktop/End-User Support (Windows, macOS), Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL-Based Support/IMAC

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