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It Service Desk Associate Jobs in Florida (NOW HIRING)

Private Label Staff

IT Service Delivery Manager

Orlando, FL · On-site

$95 - $125/hr

Monitor service desk performance and drive continuous improvements to service quality and customer ... Associate's or Bachelor's degree in Computer Science, Information Technology, Information Systems ...

Msmc

Service Desk Associate II

Miami Beach, FL

We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami ... Enters all calls into the Call Tracking System with detailed problem information and steps taken to ...

Advita Ortho

IT Support Associate

Gainesville, FL · On-site

$19.75 - $23.25/hr

IT Support Associate Department: Information Technology Employment Type: Full Time Location ... Bachelor's preferred Experience: * 0-2 years of experience in IT support or service desk ...

MUFG Bank, Ltd.

Service Desk Data Analyst

Tampa, FL

$19.25 - $26.50/hr

The Service Desk Data Analyst is a critical role within our IT Service Management (ITSM) operation ... associates or relatives that is protected under applicable federal, state, or local law.

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It Service Desk Associate information

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How much do it service desk associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for it service desk associate in Florida is $15.15, according to ZipRecruiter salary data. Most workers in this role earn between $10.96 and $17.79 per hour, depending on experience, location, and employer.

What is an IT Service Desk Associate?

An IT Service Desk Associate is a professional who provides technical support and assistance to users experiencing issues with their computer systems, software, or network. They act as the first point of contact for troubleshooting IT problems, answering queries, and resolving technical incidents either remotely or in person. Their responsibilities often include logging service requests, diagnosing problems, and escalating complex issues to higher-level IT staff when necessary. Effective communication and problem-solving skills are crucial for this role, as they help ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as an IT Service Desk Associate?

To thrive as an IT Service Desk Associate, you need strong troubleshooting abilities, basic networking and hardware knowledge, and typically a certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and standard operating systems is essential. Excellent communication, patience, and customer service skills help you resolve issues efficiently and maintain user satisfaction. These abilities are crucial for ensuring prompt technical support, minimizing downtime, and fostering positive user experiences.

What are some common challenges IT Service Desk Associates face when supporting end users, and how are these typically addressed?

IT Service Desk Associates often encounter challenges such as troubleshooting diverse technical issues, managing high ticket volumes, and communicating complex solutions to non-technical users. To address these, many organizations provide comprehensive knowledge bases, regular training, and escalation protocols to ensure associates have the resources needed to resolve issues efficiently. Strong collaboration with other IT teams is also encouraged to share expertise and provide seamless support for more complex incidents.

What is the difference between It Service Desk Associate vs Help Desk Technician?

AspectIt Service Desk AssociateHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote or on-siteHelp desk, call centers, remote support
Industry UsageIT departments across various industriesIT support services, tech companies, MSPs

The It Service Desk Associate and Help Desk Technician roles share similar certifications and work environments, focusing on providing technical support to end-users. While both roles involve troubleshooting hardware and software issues, the Service Desk Associate often handles more complex tickets and may assist with IT asset management, whereas Help Desk Technicians typically focus on initial support and issue resolution. Both positions are essential in IT support teams and are frequently searched for by candidates seeking entry-level IT support roles.

Is helpdesk a good entry-level IT Service Desk Associate job?

A helpdesk role is a common entry-level position for IT Service Desk Associates, providing foundational experience in troubleshooting, customer support, and using ticketing systems. It offers opportunities to develop technical skills, earn certifications like CompTIA A+, and gain exposure to IT environments, making it a valuable starting point for a career in IT support.

What are the most commonly searched types of It Service Desk jobs in Florida?

The most popular types of It Service Desk jobs in Florida are:

What are popular job titles related to It Service Desk Associate jobs in Florida?

For It Service Desk Associate jobs in Florida, the most frequently searched job titles are:

What job categories do people searching It Service Desk Associate jobs in Florida look for?

The top searched job categories for It Service Desk Associate jobs in Florida are:

What cities in Florida are hiring for It Service Desk Associate jobs?

Cities in Florida with the most It Service Desk Associate job openings:

It Service Desk Associate jobs near you
Infographic showing various It Service Desk Associate job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $31,507 per year, or $15.1 per hour.

IT Service Delivery Manager

Private Label Staff

Orlando, FL • On-site

$95 - $125/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Position Summary

We are seeking an experienced IT Service Delivery Manager to lead the daily operations of a technical support team responsible for delivering enterprise IT services across a multi-site environment. This individual will oversee service delivery, infrastructure support, project coordination, and operational excellence while ensuring high levels of customer satisfaction and adherence to service level agreements (SLAs).

The ideal candidate is a hands-on IT leader with experience managing technical teams, supporting enterprise infrastructure, driving process improvements, and collaborating across multiple technology disciplines.

Key Responsibilities
  • Lead and manage the daily operations of the IT support team, including supervisors, project leads, and technical staff.
  • Oversee IT service delivery, ensuring timely resolution of incidents and compliance with established SLAs.
  • Coordinate project schedules, resource planning, and operational priorities across multiple locations.
  • Monitor system performance, availability, and service metrics to ensure reliable IT operations.
  • Develop, implement, and maintain IT operational standards, procedures, and best practices.
  • Oversee incident, problem, change, and request management processes.
  • Manage the deployment, configuration, maintenance, and lifecycle of desktops, laptops, mobile devices, printers, servers, and related IT assets.
  • Coordinate enterprise software deployments, upgrades, patch management, and technology rollouts.
  • Collaborate with infrastructure, networking, security, and application teams to support new technology implementations.
  • Ensure compliance with organizational policies, security standards, and regulatory requirements.
  • Provide advanced technical support for hardware, software, networking, and telephony issues when needed.
  • Monitor service desk performance and drive continuous improvements to service quality and customer satisfaction.
  • Lead performance management, coaching, mentoring, and professional development for technical staff.
  • Support business continuity planning and disaster recovery initiatives.
  • Maintain technical documentation, operational procedures, and knowledge base articles.
  • Travel to multiple office locations to support technology deployments and operational needs (approximately 25–40%).
Required Qualifications
  • Associate's or Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field, or equivalent professional experience.
  • Minimum 7 years of progressive IT experience supporting enterprise technology environments.
  • Previous experience leading technical teams or managing IT service delivery.
  • Strong understanding of IT infrastructure, desktop support, networking, servers, mobile devices, and enterprise applications.
  • Experience managing IT service management (ITSM) processes, including incident, change, problem, and request management.
  • Experience supporting enterprise software deployments, hardware lifecycle management, and patch management.
  • Strong troubleshooting, analytical, and organizational skills.
  • Excellent verbal and written communication skills with the ability to interact effectively with technical and non-technical stakeholders.
  • Valid driver's license and ability to travel between office locations.
Preferred Qualifications
  • Experience supporting large enterprise or government IT environments.
  • Knowledge of ITIL principles and IT service management best practices.
  • Experience with disaster recovery, business continuity planning, and operational governance.
  • Experience leading infrastructure modernization or enterprise technology initiatives.
Key Skills
  • IT Service Delivery
  • Team Leadership & Staff Development
  • Infrastructure & Desktop Support
  • Incident & Problem Management
  • Asset Lifecycle Management
  • Enterprise Software Deployment
  • Network & Telephony Support
  • Customer Service & Stakeholder Management
  • Process Improvement
  • Project Coordination
  • Technical Documentation
  • Business Continuity & Disaster Recovery
  • IT Operations Management
What We're Looking For

We're looking for a collaborative IT leader who can balance day-to-day operational support with long-term service improvements. The ideal candidate is proactive, customer-focused, and experienced in leading technical teams while ensuring reliable, secure, and efficient IT services across a complex enterprise environment.

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