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It Service Desk Associate Jobs in Colorado (NOW HIRING)

HARBOR IT

Internal IT Lead

Denver, CO · On-site

$90 - $115/hr

We are seeking a hands‑on, experienced Internal IT Lead to build, guide, and support our internal ... Exposure to ITIL practices or formal service desk operations. #J-18808-Ljbffr

Socket.dev

IT Engineer III

Denver, CO · On-site

$105 - $125/hr

Own the IT service desk lifecycle, streamlining request management and resolution protocols to provide high-velocity support. * Manage Lifecycle & Hardware Logistics: Oversee end-to-end hardware ...

Cleerly

IT Engineer III

Denver, CO · On-site

Own the IT service desk lifecycle, streamlining request management and resolution protocols to provide high-velocity support. * Manage Lifecycle & Hardware Logistics: Oversee end-to-end hardware ...

Cleerly

IT Engineer III

Denver, CO · Hybrid

Own the IT service desk lifecycle, streamlining request management and resolution protocols to provide high-velocity support. * Manage Lifecycle & Hardware Logistics: Oversee end-to-end hardware ...

Bradsby Group

IT Support Technician

Boulder, CO

$25/hr

IT Support Technician Boulder, CO 3-6 month contract to hire $25/hr ($50k) Provides technical and ... Provide first and second level support to users from tickets put into the Service desk. Perform ...

Bradsby Group

IT Support Technician

Boulder, CO · On-site

$25/hr

Company Description IT Support Technician Boulder, CO 3-6 month contract to hire $25/hr ($50k ... Provide first and second level support to users from tickets put into the Service desk. Perform ...

IntelliPro Group Inc.

IT Help Desk

Loveland, CO · On-site

Title: Client Support Associate 📍 Location: Loveland, CO 💲 Pay Rate: $28 /hr on W2 📅 ... Manage and document incidents and service requests using IT service management tools. * Support ...

George T Sanders

IT Manager

Wheat Ridge, CO · On-site

$90K - $110K/yr

Serve as the primary point of contact for end-user support across ~175 employees at nearly 20 locations; personally resolve Tier 1-3 support tickets through our IT service desk platform. * Manage ...

IntelliPro Group Inc.

IT Help Desk

Loveland, CO · On-site

$28/hr

Title: Client Support Associate 📍 Location: Loveland, CO 💲 Pay Rate: $28 /hr on W2 📅 ... Manage and document incidents and service requests using IT service management tools. * Support ...

George T Sanders

IT Manager

Wheat Ridge, CO · On-site

$90K - $110K/yr

Serve as the primary point of contact for end-user support across ~175 employees at nearly 20 locations; personally resolve Tier 1-3 support tickets through our IT service desk platform. * Manage ...

George T Sanders

IT Manager

Wheat Ridge, CO

$90K - $110K/yr

Serve as the primary point of contact for end-user support across ~175 employees at nearly 20 locations; personally resolve Tier 1-3 support tickets through our IT service desk platform. * Manage ...

vTech Solution

Service Desk support

Denver, CO · On-site

Service Desk Support Job Title: Help Desk Support I Work Location: Denver, Colorado - 80203 ... IT support staff, and other stakeholders as necessary. Primary Job Duties: * Tier I & II Support ...

Watchmaker Genomics

IT Systems Engineer

Boulder, CO

Associate required, Bachelors preferred, + 5 years relevant experience Watchmaker Genomics is a ... Provide guidance to service desk staff and collaborate with cross-functional and global teams to ...

Watchmaker Genomics

IT Systems Engineer

Boulder, CO · On-site

Associate required, Bachelors preferred, + 5 years relevant experience Watchmaker Genomics is a ... Provide guidance to service desk staff and collaborate with cross-functional and global teams to ...

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All JobsIt Service Desk Associate JobsIt Service Desk Associate Jobs in Colorado

It Service Desk Associate information

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How much do it service desk associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for it service desk associate in Colorado is $21.31, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $25.00 per hour, depending on experience, location, and employer.

What is an IT Service Desk Associate?

An IT Service Desk Associate is a professional who provides technical support and assistance to users experiencing issues with their computer systems, software, or network. They act as the first point of contact for troubleshooting IT problems, answering queries, and resolving technical incidents either remotely or in person. Their responsibilities often include logging service requests, diagnosing problems, and escalating complex issues to higher-level IT staff when necessary. Effective communication and problem-solving skills are crucial for this role, as they help ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as an IT Service Desk Associate?

To thrive as an IT Service Desk Associate, you need strong troubleshooting abilities, basic networking and hardware knowledge, and typically a certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and standard operating systems is essential. Excellent communication, patience, and customer service skills help you resolve issues efficiently and maintain user satisfaction. These abilities are crucial for ensuring prompt technical support, minimizing downtime, and fostering positive user experiences.

What are some common challenges IT Service Desk Associates face when supporting end users, and how are these typically addressed?

IT Service Desk Associates often encounter challenges such as troubleshooting diverse technical issues, managing high ticket volumes, and communicating complex solutions to non-technical users. To address these, many organizations provide comprehensive knowledge bases, regular training, and escalation protocols to ensure associates have the resources needed to resolve issues efficiently. Strong collaboration with other IT teams is also encouraged to share expertise and provide seamless support for more complex incidents.

What is the difference between It Service Desk Associate vs Help Desk Technician?

AspectIt Service Desk AssociateHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote or on-siteHelp desk, call centers, remote support
Industry UsageIT departments across various industriesIT support services, tech companies, MSPs

The It Service Desk Associate and Help Desk Technician roles share similar certifications and work environments, focusing on providing technical support to end-users. While both roles involve troubleshooting hardware and software issues, the Service Desk Associate often handles more complex tickets and may assist with IT asset management, whereas Help Desk Technicians typically focus on initial support and issue resolution. Both positions are essential in IT support teams and are frequently searched for by candidates seeking entry-level IT support roles.

Is helpdesk a good entry-level IT Service Desk Associate job?

A helpdesk role is a common entry-level position for IT Service Desk Associates, providing foundational experience in troubleshooting, customer support, and using ticketing systems. It offers opportunities to develop technical skills, earn certifications like CompTIA A+, and gain exposure to IT environments, making it a valuable starting point for a career in IT support.

What are the most commonly searched types of It Service Desk jobs in Colorado?

The most popular types of It Service Desk jobs in Colorado are:

What are popular job titles related to It Service Desk Associate jobs in Colorado?

For It Service Desk Associate jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching It Service Desk Associate jobs in Colorado look for?

The top searched job categories for It Service Desk Associate jobs in Colorado are:

What cities in Colorado are hiring for It Service Desk Associate jobs?

Cities in Colorado with the most It Service Desk Associate job openings:

It Service Desk Associate jobs near you
Infographic showing various It Service Desk Associate job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,334 per year, or $21.3 per hour.

Information Technology (IT) Systems Administrator I

CesiumAstro

Westminster, CO

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

New

Job description

Please Note: To conform with the United States Government Space Technology Export Regulations, the applicant must be a U.S. citizen, lawful permanent resident of the U.S., conditional resident, asylee or refugee (protected individuals as defined by 8 U.S.C. 1324b(a)(3)), or eligible to obtain the required authorizations from the U.S. Department of State.

At CesiumAstro, we are developers and pioneers of out-of-the-box communication systems for satellites, UAVs, launch vehicles, and other space and airborne platforms. We take pride in our dynamic and cross-functional work environment, which allows us to learn, develop, and engage across our organization. If you are looking for hands-on, interactive, and autonomous work, CesiumAstro is the place for you. We are actively seeking passionate, collaborative, energetic, and forward-thinking individuals to join our team.

We are looking to add an Information Technology (IT) Systems Administrator I to our team. In this position, you will provide frontline technical support for the Company's information technology environment by assisting with hardware, software, and end-user technology needs that enable day-to-day business operations. This role contributes to reliable IT service delivery by resolving routine technical issues, supporting technology deployments, and maintaining technology assets in accordance with established procedures.

Working closely with Information Technology team members and end users, this role supports IT support activities, device provisioning, system maintenance, and service requests while developing foundational technical knowledge and delivering responsive customer service.

JOB DUTIES AND RESPONSIBILITIES
  • Resolve first-level technical issues across computers, mobile devices, printers, software, and business applications.
  • Respond to service requests and troubleshoot routine hardware and software issues.
  • Escalate complex technical issues to appropriate Information Technology team members.
  • Document service requests, resolutions, and support activities within the IT service management system.
  • Assist with installation, configuration, and deployment of computers, peripheral devices, and standard software.
  • Support employee onboarding and offboarding activities by preparing technology equipment and user accounts.
  • Maintain inventory records for hardware, software, and technology assets.
  • Perform routine equipment setup, replacement, and relocation activities.
  • Assist with routine system maintenance, software updates, and endpoint support activities.
  • Support basic user account administration and password reset requests.
  • Maintain technical documentation, user guides, and operational records.
  • Follow Information Technology policies, procedures, and security practices while supporting technology operations.
  • Support implementation of standard technology deployments and operational initiatives.
  • Identify recurring technical issues and communicate opportunities to improve service delivery.
  • Maintain an organized work area and ensure technology equipment is properly documented and tracked.
  • Build productive working relationships with end users and Information Technology team members.
JOB REQUIREMENTS AND MINIMUM QUALIFICATIONS
  • Associate degree, formal occupational training, technical certification, or equivalent education in Information Technology, Computer Information Systems, or a related field.
  • Less than 1 year of experience in information technology support, help desk, desktop support, customer support, or a related field.
  • Basic knowledge of information technology support principles and customer service practices.
  • Foundational knowledge of computer hardware, operating systems, software installation, and peripheral devices.
  • Familiarity with IT service management tools and business productivity applications.
  • Analytical skills with the ability to troubleshoot routine technical issues and identify practical solutions.
  • Strong organizational skills with the ability to manage multiple support requests and assigned tasks.
  • Effective communication and interpersonal skills when working with end users and Information Technology team members.
  • Attention to detail when documenting support activities, maintaining technology assets, and following operational procedures.
  • Ability to apply established support procedures while contributing to continuous improvement initiatives.
  • Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.
  • Familiarity with operating systems, such as Microsoft Windows, macOS, or equivalent platforms.
  • Familiarity with IT service management (ITSM) tools, such as ServiceNow, Jira Service Management, Freshservice, or equivalent platforms.
  • Familiarity with endpoint management and device deployment tools, such as Microsoft Intune, Microsoft Entra ID (Azure AD), Active Directory, Jamf, or equivalent applications.
  • Ability to occasionally lift and move computer equipment or office materials weighing up to 25 pounds, with reasonable accommodation available as needed.
  • Ability to organize, analyze, and interpret technical information, system data, and operational requirements.
  • Ability to communicate effectively, both verbally and in writing, with employees, vendors, and business stakeholders.
$23.22 - $27.44 an hour
CesiumAstro considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.  Full-time employment offers include company stock options and a generous benefits package including health, dental, vision, HSA, FSA, life, disability and retirement plans.  
 
CesiumAstro is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Please note: CesiumAstro does not accept unsolicited resumes from contract agencies or search firms. Any unsolicited resumes submitted to our website or to CesiumAstro team members will be considered property of CesiumAstro, and we will not be obligated to pay any referral fees.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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