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It Service Desk Associate Jobs in Colorado (NOW HIRING)

Bloom Healthcare

IT Service Desk Lead

Lakewood, CO · On-site

$75K - $100K/yr

This role is responsible for managing day-to-day IT service desk operations, supporting employees across hardware and software issues, administering Microsoft 365, coordinating with external ...

Bloom Healthcare

IT Service Desk Lead

Denver, CO · On-site

$75K - $100K/yr

This role is responsible for managing day-to-day IT service desk operations, supporting employees across hardware and software issues, administering Microsoft 365, coordinating with external ...

Bloom Healthcare

IT Service Desk Lead

Lakewood, CO · On-site

$75K - $100K/yr

This role is responsible for managing day-to-day IT service desk operations, supporting employees across hardware and software issues, administering Microsoft 365, coordinating with external ...

New

Bloom Healthcare

IT Service Desk Lead

Denver, CO · On-site

This role is responsible for managing day-to-day IT service desk operations, supporting employees across hardware and software issues, administering Microsoft 365, coordinating with external ...

Bloom Healthcare

IT Service Desk Lead

Lakewood, CO · On-site

$75 - $100/hr

This roleis responsible formanaging day-to-day IT service desk operations, supporting employees across hardware and software issues, administering Microsoft 365, coordinating with external technology ...

New

Goldenent

IT Service Desk Specialist I

Golden, CO · On-site

As the IT Service Desk Specialist, you are responsible for installing, troubleshooting, documenting, and maintaining all applications and hardware used across Golden Entertainment properties and ...

Exclusive Resorts LLC

IT Support Analyst

Denver, CO · On-site

$65K - $75K/yr

Associate degree or equivalent work experience. * 3-5 years of experience in an IT service desk or technical support role. * CompTIA A+ certification preferred. * Experience supporting Microsoft ...

GovCIO

Service Desk Lead

Denver, CO · On-site

$81K - $120K/yr

Responsibilities The IT Service Desk Lead supports federal customers by managing Tier 1/Tier 2 service desk operations, maintaining disciplined ITIL 4 practices, and ensuring contract-compliant ...

Initial.IT

IT Service Manager

Denver, CO · On-site

$65K - $85K/yr

Join Our IT Service Leadership Team - Where Technology Meets Exceptional Customer Service! Are you ... Lead and develop Service Desk and technical support teams * Manage ticket flow, resource allocation ...

Urgent

SAIC

IT Service Center Manager

Colorado Springs, CO · On-site

Experience: * 5+ years of experience supporting DoD agencies in an IT services or service desk capacity. * 3+ years of experience in a Service Desk Lead, Supervisor, or Team Lead role, with ...

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All JobsIt Service Desk Associate JobsIt Service Desk Associate Jobs in Colorado

It Service Desk Associate information

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How much do it service desk associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for it service desk associate in Colorado is $21.31, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $25.00 per hour, depending on experience, location, and employer.

What is an IT Service Desk Associate?

An IT Service Desk Associate is a professional who provides technical support and assistance to users experiencing issues with their computer systems, software, or network. They act as the first point of contact for troubleshooting IT problems, answering queries, and resolving technical incidents either remotely or in person. Their responsibilities often include logging service requests, diagnosing problems, and escalating complex issues to higher-level IT staff when necessary. Effective communication and problem-solving skills are crucial for this role, as they help ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as an IT Service Desk Associate?

To thrive as an IT Service Desk Associate, you need strong troubleshooting abilities, basic networking and hardware knowledge, and typically a certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and standard operating systems is essential. Excellent communication, patience, and customer service skills help you resolve issues efficiently and maintain user satisfaction. These abilities are crucial for ensuring prompt technical support, minimizing downtime, and fostering positive user experiences.

What are some common challenges IT Service Desk Associates face when supporting end users, and how are these typically addressed?

IT Service Desk Associates often encounter challenges such as troubleshooting diverse technical issues, managing high ticket volumes, and communicating complex solutions to non-technical users. To address these, many organizations provide comprehensive knowledge bases, regular training, and escalation protocols to ensure associates have the resources needed to resolve issues efficiently. Strong collaboration with other IT teams is also encouraged to share expertise and provide seamless support for more complex incidents.

What is the difference between It Service Desk Associate vs Help Desk Technician?

AspectIt Service Desk AssociateHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote or on-siteHelp desk, call centers, remote support
Industry UsageIT departments across various industriesIT support services, tech companies, MSPs

The It Service Desk Associate and Help Desk Technician roles share similar certifications and work environments, focusing on providing technical support to end-users. While both roles involve troubleshooting hardware and software issues, the Service Desk Associate often handles more complex tickets and may assist with IT asset management, whereas Help Desk Technicians typically focus on initial support and issue resolution. Both positions are essential in IT support teams and are frequently searched for by candidates seeking entry-level IT support roles.

Is helpdesk a good entry-level IT Service Desk Associate job?

A helpdesk role is a common entry-level position for IT Service Desk Associates, providing foundational experience in troubleshooting, customer support, and using ticketing systems. It offers opportunities to develop technical skills, earn certifications like CompTIA A+, and gain exposure to IT environments, making it a valuable starting point for a career in IT support.

What are the most commonly searched types of It Service Desk jobs in Colorado?

The most popular types of It Service Desk jobs in Colorado are:

What are popular job titles related to It Service Desk Associate jobs in Colorado?

For It Service Desk Associate jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching It Service Desk Associate jobs in Colorado look for?

The top searched job categories for It Service Desk Associate jobs in Colorado are:

What cities in Colorado are hiring for It Service Desk Associate jobs?

Cities in Colorado with the most It Service Desk Associate job openings:

It Service Desk Associate jobs near you
Infographic showing various It Service Desk Associate job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,334 per year, or $21.3 per hour.

IT Service Desk Lead

Bloom Healthcare

Lakewood, CO • On-site

$75K - $100K/yr

Full-time

Posted 6 days ago

Job description

Reports to: SVP of Technology
Location: Lakewood, CO; on-site Monday - Friday
Status: Full-time, Exempt
Salary Range: $75,000 - $100,000 annually
About the Role
Bloom Healthcare is seeking an experienced and service-oriented IT Service Desk Lead to support our growing technology environment. This role is responsible for managing day-to-day IT service desk operations, supporting employees across hardware and software issues, administering Microsoft 365, coordinating with external technology vendors, and helping drive IT projects from intake through completion.
This is not a basic helpdesk role. We are looking for someone who can troubleshoot thoughtfully, communicate clearly, identify patterns, improve processes, and serve as a reliable escalation point for internal users and junior support team members.
The ideal candidate is comfortable working across Microsoft 365, laptops, iPhones, iPads, printers, user access, telecom support, mobile carrier coordination, device inventory, and vendor-managed services. This person should be able to move between hands-on support, administrative work, vendor communication, and project coordination with good judgment and professionalism.
Key Responsibilities
  • Serve as a lead resource for IT service desk tickets, ensuring timely triage, resolution, escalation, and follow-through.
  • Provide responsive and professional end-user support for hardware, software, access, connectivity, and productivity tool issues.
  • Troubleshoot and support laptops, desktops, iPhones, iPads, printers, peripherals, browsers, operating systems, and general office technology.
  • Administer Microsoft 365 tenant functions, including users, groups, licenses, shared mailboxes, Teams, SharePoint, OneDrive, Exchange Online, and general tenant settings.
  • Support identity and access management activities, including onboarding, offboarding, MFA, password resets, account lockouts, role-based access, and user provisioning/deprovisioning.
  • Partner with managed services providers and technology vendors to escalate issues, coordinate resolutions, validate work, and ensure Bloom's needs are being met.
  • Communicate regularly with telecom, mobile carrier, internet, device, and software vendors to resolve support issues and coordinate service changes.
  • Support Webex calling, mobile device services, and related telecom workflows in partnership with Bloom's telecom vendor.
  • Manage and maintain device inventory, including device assignment, lifecycle tracking, returns, replacements, repairs, and refresh planning.
  • Coordinate laptop and mobile device setup for new hires, role changes, and offboarding.
  • Support Microsoft Intune, device compliance, endpoint management, and security-related device policies in collaboration with internal leadership and external partners.
  • Take ownership of IT security hygiene, including MFA enforcement, access reviews, device standards, secure sharing practices, and timely escalation of security concerns.
  • Identify recurring support issues and recommend process, documentation, training, or system improvements.
  • Create, maintain, and improve IT documentation, standard operating procedures, knowledge base articles, escalation guides, and support workflows.
  • Help define and mature service desk processes, including ticket prioritization, SLA expectations, escalation paths, and user communication standards.
  • Serve as a mentor and escalation point for IT support specialists, helping improve troubleshooting quality, customer service, and consistency.
  • Project manage small to mid-sized IT projects, including technology rollouts, vendor transitions, device deployments, system changes, and process improvements.
  • Track project tasks, owners, timelines, risks, dependencies, and follow-ups to ensure work is completed successfully.
  • Collaborate with Technology leadership to evaluate support trends, operational gaps, vendor performance, and opportunities for better service delivery.
  • Balance urgency, user experience, security, and operational impact when making support and escalation decisions.
  • Maintain professionalism, discretion, and HIPAA-aware practices when supporting users and handling systems or information.

Qualifications
  • 5+ years of experience in IT support, service desk operations, systems administration, or a similar technical support role
  • Prior experience serving as a senior helpdesk technician, service desk lead, IT support lead, systems administrator, or escalation support resource.
  • Strong working knowledge of Microsoft 365 administration, including Exchange Online, Teams, SharePoint, OneDrive, users, groups, licenses, and tenant-level settings.
  • Experience supporting Windows laptops, mobile devices, printers, scanners, peripherals, browsers, and general office technology.
  • Experience with iPhone and iPad support, mobile device setup, mobile carrier coordination, and device lifecycle management.
  • Experience working with external vendors, managed services providers, telecom providers, internet providers, and device/service partners.
  • Strong troubleshooting skills with the ability to diagnose issues, ask good questions, test assumptions, and resolve problems without relying only on scripts.
  • Ability to manage multiple priorities, follow through on open items, and communicate clearly with both technical and non-technical audiences.
  • Experience with ticketing systems and service management workflows.
  • Experience coordinating or project managing IT initiatives, system changes, vendor work, or technology rollouts.
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred; equivalent combination of technical training, certifications, and hands-on IT experience will be considered.

Preferred Qualifications
  • Experience with Microsoft Intune, Entra ID, Defender, Purview, Conditional Access, and endpoint management.
  • Experience in healthcare, home-based care, hospice, primary care, or another regulated environment.
  • Familiarity with HIPAA, privacy, security, and compliance expectations in a healthcare setting.
  • Experience supporting distributed or hybrid teams across multiple locations.
  • Experience with Jira Service Management, ServiceNow, ConnectWise, or similar ITSM platforms.
  • Relevant certifications such as Microsoft 365 Certified: Fundamentals, Microsoft 365 Administrator, CompTIA A+, Network+, Security+, or ITIL Foundation.

Key Competencies
  • Strong technical troubleshooting and critical thinking
  • Clear, calm, and professional communication
  • Strong customer service mindset
  • Ownership and follow-through
  • Vendor management and escalation discipline
  • Process improvement mindset
  • Ability to mentor and support junior team members
  • Good judgment when balancing speed, security, and user experience
  • Comfort operating in a growing, evolving technology environment

What Success Looks Like
  • Service desk tickets are triaged, resolved, and escalated in a timely and consistent way.
  • Employees receive reliable, empathetic, and professional IT support.
  • Microsoft 365 administration is handled with accuracy, security awareness, and appropriate documentation.
  • Device inventory, onboarding, offboarding, and hardware support processes are organized and dependable.
  • Vendors are managed proactively, with clear communication, follow-up, and accountability.
  • Recurring issues are identified and addressed through better documentation, training, process improvement, or system changes.
  • IT projects move forward with clear ownership, timelines, and communication.
  • The internal IT support function becomes more mature, consistent, and scalable.

Bloom Healthcare only contacts through official channels using the @bloomhealthcare.com domain. We are aware of a fraudulent Gmail account impersonating our recruiting team and have reported it to Google.

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