Some experience in IT Support, Service Desk, Microsoft 365 Administration, or related IT roles. * Hands-on experience administering Microsoft 365 services, including Exchange Online, Teams ...
Some experience in IT Support, Service Desk, Microsoft 365 Administration, or related IT roles. * Hands-on experience administering Microsoft 365 services, including Exchange Online, Teams ...
Some experience in IT Support, Service Desk, Microsoft 365 Administration, or related IT roles. * Hands-on experience administering Microsoft 365 services, including Exchange Online, Teams ...
Quick apply
Some experience in IT Support, Service Desk, Microsoft 365 Administration, or related IT roles. * Hands-on experience administering Microsoft 365 services, including Exchange Online, Teams ...
ROLE: IT Support Analyst REPORTS TO: IT Manager LOCATION: Houston, Texas Corporate Office (Onsite ... service desk platform. * Provide onsite Houston office support and remote support for hardware ...
Quick apply
ROLE: IT Support Analyst REPORTS TO: IT Manager LOCATION: Houston, Texas Corporate Office (Onsite ... service desk platform. * Provide onsite Houston office support and remote support for hardware ...
IT Manager
Houston, TX · On-site
$90K - $111K/yr
... service desk) and ticketing systems. * Strong knowledge of enterprise IT environments, including networks, servers, operating systems, and end-user technologies. * Experience with IT service ...
Quick apply
IT Manager
Houston, TX · On-site
$90K - $111K/yr
... service desk) and ticketing systems. * Strong knowledge of enterprise IT environments, including networks, servers, operating systems, and end-user technologies. * Experience with IT service ...
ROLE: IT Support Analyst REPORTS TO: IT Manager LOCATION: Houston, Texas Corporate Office (Onsite ... service desk platform. * Provide onsite Houston office support and remote support for hardware ...
ROLE: IT Support Analyst REPORTS TO: IT Manager LOCATION: Houston, Texas Corporate Office (Onsite ... service desk platform. * Provide onsite Houston office support and remote support for hardware ...
IT Support Analyst
Houston, TX · On-site
Description ROLE: IT Support Analyst REPORTS TO: IT Manager LOCATION: Houston, Texas Corporate ... service desk platform. * Provide onsite Houston office support and remote support for hardware ...
IT Support Analyst
Houston, TX · On-site
Description ROLE: IT Support Analyst REPORTS TO: IT Manager LOCATION: Houston, Texas Corporate ... service desk platform. * Provide onsite Houston office support and remote support for hardware ...
IT Manager
Houston, TX · On-site
$90K - $111K/yr
... service desk) and ticketing systems. * Strong knowledge of enterprise IT environments, including networks, servers, operating systems, and end-user technologies. * Experience with IT service ...
IT Manager
Houston, TX · On-site
$90K - $111K/yr
... service desk) and ticketing systems. * Strong knowledge of enterprise IT environments, including networks, servers, operating systems, and end-user technologies. * Experience with IT service ...
IT Manager
Houston, TX · On-site
$90K - $111K/yr
... service desk) and ticketing systems. * Strong knowledge of enterprise IT environments, including networks, servers, operating systems, and end-user technologies. * Experience with IT service ...
IT Manager
Houston, TX · On-site
$90K - $111K/yr
... service desk) and ticketing systems. * Strong knowledge of enterprise IT environments, including networks, servers, operating systems, and end-user technologies. * Experience with IT service ...
IT Support Analyst
Houston, TX · On-site
ROLE: IT Support Analyst REPORTSTO: IT Manager LOCATION: Houston, Texas Corporate Office (Onsite ... service desk platform. * Provide onsite Houston office support and remote support for hardware ...
IT Support Analyst
Houston, TX · On-site
ROLE: IT Support Analyst REPORTSTO: IT Manager LOCATION: Houston, Texas Corporate Office (Onsite ... service desk platform. * Provide onsite Houston office support and remote support for hardware ...
IT Desktop Administrator
Houston, TX · On-site
$60K/yr
IT Desktop Administrator At Carriage Services , we are united by our purpose of creating premier ... Acting as an interface between IT, the Service Desk and internal customers / external suppliers to ...
IT Desktop Administrator
Houston, TX · On-site
$60K/yr
IT Desktop Administrator At Carriage Services , we are united by our purpose of creating premier ... Acting as an interface between IT, the Service Desk and internal customers / external suppliers to ...
IT Desktop Administrator At Carriage Services , we are united by our purpose of creating premier ... Acting as an interface between IT, the Service Desk and internal customers / external suppliers to ...
IT Desktop Administrator At Carriage Services , we are united by our purpose of creating premier ... Acting as an interface between IT, the Service Desk and internal customers / external suppliers to ...
IT Desktop Administrator
Houston, TX · On-site
$60K/yr
IT Desktop Administrator At Carriage Services , we are united by our purpose of creating premier ... Acting as an interface between IT, the Service Desk and internal customers / external suppliers to ...
IT Desktop Administrator
Houston, TX · On-site
$60K/yr
IT Desktop Administrator At Carriage Services , we are united by our purpose of creating premier ... Acting as an interface between IT, the Service Desk and internal customers / external suppliers to ...
About the Role The Service Desk Technician I (Tier 1) serves as the first point of contact for end users across a global, follow-the-sun IT Service Desk. This role provides first-line technical ...
About the Role The Service Desk Technician I (Tier 1) serves as the first point of contact for end users across a global, follow-the-sun IT Service Desk. This role provides first-line technical ...
About the Role The Service Desk Technician I (Tier 1) serves as the first point of contact for end users across a global, follow-the-sun IT Service Desk. This role provides first-line technical ...
About the Role The Service Desk Technician I (Tier 1) serves as the first point of contact for end users across a global, follow-the-sun IT Service Desk. This role provides first-line technical ...
IT Support Analyst- 3578759
Houston, TX · Hybrid
$55K - $65K/yr
... Technology Services team. This entry-level role reports to the Director of IT and is ideal for ... Provide Tier 1 help desk support via ticketing system * Troubleshoot software, hardware, and ...
Quick apply
IT Support Analyst- 3578759
Houston, TX · Hybrid
$55K - $65K/yr
... Technology Services team. This entry-level role reports to the Director of IT and is ideal for ... Provide Tier 1 help desk support via ticketing system * Troubleshoot software, hardware, and ...
IT Technician II
Houston, TX · On-site
Purpose Perform a variety of job-related duties as assigned by the IT Service Desk Manager, IT Technician Team Lead, and other organizational stakeholders. Responsibilities Leadership and Direction
IT Technician II
Houston, TX · On-site
Purpose Perform a variety of job-related duties as assigned by the IT Service Desk Manager, IT Technician Team Lead, and other organizational stakeholders. Responsibilities Leadership and Direction
IT Service Delivery Manager
Houston, TX · On-site
Identifyand implement continuous service improvement initiatives (CSI) based on trend analysis and ... Serve as the primary IT service delivery representative to executive leadership, facility ...
Quick apply
IT Service Delivery Manager
Houston, TX · On-site
Identifyand implement continuous service improvement initiatives (CSI) based on trend analysis and ... Serve as the primary IT service delivery representative to executive leadership, facility ...
IT Service Delivery Manager
Houston, TX · On-site
... on trend analysis and root cause identification. • Leverage automation tools (e.g., Power ... IT service delivery representative to executive leadership, facility administrators, and ...
IT Service Delivery Manager
Houston, TX · On-site
... on trend analysis and root cause identification. • Leverage automation tools (e.g., Power ... IT service delivery representative to executive leadership, facility administrators, and ...
IT Support Technician
Humble, TX · On-site
$18 - $24.75/hr
Service Desk knowledge base management. Creating, updating, and improving support procedures. * Maintain accounts, software, and hardware compliance to meet IT security standards. * Support ongoing ...
IT Support Technician
Humble, TX · On-site
$18 - $24.75/hr
Service Desk knowledge base management. Creating, updating, and improving support procedures. * Maintain accounts, software, and hardware compliance to meet IT security standards. * Support ongoing ...
IT Support Technician
Humble, TX · On-site
$18 - $24.75/hr
Service Desk knowledge base management. Creating, updating, and improving support procedures. * Maintain accounts, software, and hardware compliance to meet IT security standards. * Support ongoing ...
IT Support Technician
Humble, TX · On-site
$18 - $24.75/hr
Service Desk knowledge base management. Creating, updating, and improving support procedures. * Maintain accounts, software, and hardware compliance to meet IT security standards. * Support ongoing ...
It Service Desk Analyst information
See Spring, TX salary details
$12.84 - $14.57
3% of jobs
$14.57 - $16.30
8% of jobs
$17.59 is the 25th percentile. Wages below this are outliers.
$16.30 - $18.03
18% of jobs
$18.03 - $19.76
18% of jobs
The median wage is $20.09 / hr.
$19.76 - $21.49
14% of jobs
$23.13 is the 75th percentile. Wages above this are outliers.
$21.49 - $23.22
15% of jobs
$23.22 - $24.95
9% of jobs
$24.95 - $26.68
6% of jobs
$26.68 - $28.41
3% of jobs
$28.41 - $30.14
3% of jobs
$30.14 - $31.87
2% of jobs
$12
$21
$31
How much do it service desk analyst jobs pay per hour?
As of Aug 6, 2026, the average hourly pay for it service desk analyst in Spring, TX is $21.44, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.94 per hour, depending on experience, location, and employer.
What is an IT Service Desk Analyst?
IT Service Desk Analysts are professionals who provide technical support and assistance to users within an organization. They are responsible for resolving hardware, software, and network issues, either by guiding users through solutions remotely or escalating problems to specialized teams if necessary. IT Service Desk Analysts act as the first point of contact for IT-related problems, ensuring minimal disruption to business operations. They also document incidents, track resolutions, and help improve IT support processes.
What are the key skills and qualifications needed to thrive as an IT Service Desk Analyst?
To thrive as an IT Service Desk Analyst, you need a solid understanding of computer hardware, software troubleshooting, and basic networking concepts, typically supported by a relevant degree or certifications such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and knowledge base platforms is commonly required. Strong communication, patience, and problem-solving abilities set outstanding analysts apart when assisting users. These skills ensure timely and effective technical support, minimizing downtime and enhancing overall user satisfaction.
What are some common challenges faced by IT Service Desk Analysts, and how can they effectively address them?
IT Service Desk Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex information to users with varying technical backgrounds. Effective time management, strong problem-solving skills, and clear communication are essential to address these challenges. Building a good rapport with end-users and staying updated on company systems and procedures can also help analysts provide timely and accurate support. Regular training and collaboration with teammates further enhance their ability to resolve issues efficiently.
What is the difference between It Service Desk Analyst vs Network Support Technician?
| Aspect | It Service Desk Analyst | Network Support Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+ | CompTIA Network+, Cisco CCNA |
| Work Environment | Help desk, remote support, office | Network labs, data centers, on-site |
| Industry Usage | IT service providers, corporate IT | Telecommunications, enterprise networks |
| Common Search Intent | Customer support, troubleshooting | Network issues, infrastructure support |
The It Service Desk Analyst primarily handles end-user support, troubleshooting software and hardware issues, and managing service requests. In contrast, the Network Support Technician focuses on maintaining and troubleshooting network infrastructure, such as routers and switches. While both roles require technical certifications and involve problem-solving, the Service Desk Analyst emphasizes customer service and software issues, whereas the Network Support Technician specializes in network hardware and connectivity. Understanding these differences helps employers and job seekers target the right skills and responsibilities for each role.
What are popular job titles related to It Service Desk Analyst jobs in Spring, TX? For It Service Desk Analyst jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching It Service Desk Analyst jobs in Spring, TX look for? The top searched job categories for It Service Desk Analyst jobs in Spring, TX are:
What cities near Spring, TX are hiring for It Service Desk Analyst jobs? Cities near Spring, TX with the most It Service Desk Analyst job openings:
Full-time
Re-posted 5 days ago
Job description
Job Summary
We are seeking a proactive and customer-focused IT Operations & Collaboration Coordinator to join our IT team. This role is responsible for administering Microsoft 365 services and collaboration technologies, supporting end users, managing access permissions, troubleshooting technical issues, and ensuring a seamless digital workplace experience. The ideal candidate will possess strong technical knowledge, excellent communication skills, and a commitment to delivering high-quality IT support across the organization.
Responsibilities
We are seeking a proactive and customer-focused IT Operations & Collaboration Coordinator to join our IT team. This role is responsible for administering Microsoft 365 services and collaboration technologies, supporting end users, managing access permissions, troubleshooting technical issues, and ensuring a seamless digital workplace experience. The ideal candidate will possess strong technical knowledge, excellent communication skills, and a commitment to delivering high-quality IT support across the organization.
Responsibilities
- Assist in the administration, monitoring, and maintenance of Windows and Linux servers to ensure system availability, performance, and security
- Support server patching, operating system updates, vulnerability remediation, and routine maintenance activities.
- Monitor server health, system alerts, backups, storage utilization, and infrastructure performance using enterprise monitoring tools.
- Administer and maintain Microsoft 365 services and related collaboration platforms.
- Manage user accounts, licenses, permissions, and identity lifecycle processes.
- Provide technical support for end users, enterprise applications, and business systems through the Service Desk.
- Support Identity and Access Management (IAM) solutions, including SSO, MFA, and user access governance.
- Coordinate with system owners and business stakeholders to troubleshoot and resolve application-related issues.
- Maintain IT documentation and contribute to process improvements, automation, and technology initiatives.
- Experience supporting server environments, system monitoring, patch management, backup solutions, and infrastructure troubleshooting.
- Some experience in IT Support, Service Desk, Microsoft 365 Administration, or related IT roles.
- Hands-on experience administering Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID (Azure AD).
- Experience managing user accounts, licenses, security groups, access permissions, and user lifecycle processes (onboarding, transfers, and offboarding).
- Understanding of Identity and Access Management (IAM), including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access governance..
- Experience supporting enterprise applications and business systems, including user access management, troubleshooting, and coordination between system owners and end users.
- Experience with ticketing systems, incident management, service request fulfillment, and IT service management (ITSM) processes.
- Strong communication, documentation, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
- Experience with PowerShell scripting, Microsoft Intune, or endpoint management solutions is a plus.
- Bachelor degree in a business or IT-related area, IT Security-related classes a plus, BS in Computer Science a plus.
- Equivalent work experience may be considered in lieu of a degree.
- Microsoft Certified: Fundamentals (MS-900)
- Microsoft 365 Certified: Administrator Associate
- Microsoft Certified: Identity and Access Administrator Associate
- CompTIA A+
- CompTIA Network+
- ITIL Foundation