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It Service Desk Analyst Jobs in Spring, TX (NOW HIRING)

bwp

Service Desk Analyst II

Houston, TX

$19.50 - $26.75/hr

The Service Desk Analyst is the first point of contact between end users and the IT Organization ... The analyst is responsible for recording the details of reported IT service issues, service ...

Boardwalk Pipelines

Service Desk Analyst II

Houston, TX · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is the first point of contact between end users and the IT Organization ... The analyst is responsible for recording the details of reported IT service issues, service ...

National Trench Safety, Inc

Service Desk Analyst

Houston, TX · On-site

$17.75 - $24.25/hr

Job Summary The Service Desk Analyst will provide technical support and play a key role in ... Contribute to IT project initiatives as a dedicated team member. * Help maintain, monitor, and ...

Bdp International

IT Service Desk Admin

Houston, TX

Position Summary Service Desk Excellence-Administrator supports Service Desk operations, Microsoft Intune administration, compliance activities, and IT security initiatives. This role is responsible ...

PSA BDP

IT Service Desk Admin

Houston, TX · On-site

Job Title IT Service Desk Admin Education Associate Degree Location Houston - Houston, TX 77032 US (Primary) Career Level Experienced (Non-Manager) Category Information Technology Job Type Permanent ...

Dexter Technologies

Service Desk Analyst

Houston, TX · On-site

$19.50 - $26.75/hr

The Service Desk Analyst will provide technical support and play a key role in maintaining our in-house technology infrastructure, spanning computer systems, mobile devices, and peripherals. This ...

Dexter Technologies

Service Desk Analyst

Houston, TX · On-site

$19.50 - $26.75/hr

The Service Desk Analyst will provide technical support and play a key role in maintaining our in-house technology infrastructure, spanning computer systems, mobile devices, and peripherals. This ...

NetCov

Service Desk Specialist - Onsite

Houston, TX · On-site

$46K - $70K/yr

About the Role The Service Desk Specialist role provides technical support to clients, addressing ... Help Desk Analyst, Desktop Administrator, IT Specialist or similar position. * Industry ...

ORS Nasco

IT Support Technician

Houston, TX · On-site

$20.50 - $28.25/hr

POSITION SUMMARY We are seeking a skilled and motivated IT Service Desk Technician to join our on-site Information Technology team supporting warehouse and distribution center operations. This role ...

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All JobsIt Service Desk Analyst JobsIt Service Desk Analyst Jobs in Spring, TX

It Service Desk Analyst information

See Spring, TX salary details

$12

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How much do it service desk analyst jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for it service desk analyst in Spring, TX is $21.44, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.94 per hour, depending on experience, location, and employer.

What are IT Service Desk Analysts?

IT Service Desk Analysts are professionals who provide technical support and assistance to users within an organization. They are responsible for resolving hardware, software, and network issues, either by guiding users through solutions remotely or escalating problems to specialized teams if necessary. IT Service Desk Analysts act as the first point of contact for IT-related problems, ensuring minimal disruption to business operations. They also document incidents, track resolutions, and help improve IT support processes.

What are the key skills and qualifications needed to thrive as an IT Service Desk Analyst, and why are they important?

To thrive as an IT Service Desk Analyst, you need a solid understanding of computer hardware, software troubleshooting, and basic networking concepts, typically supported by a relevant degree or certifications such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and knowledge base platforms is commonly required. Strong communication, patience, and problem-solving abilities set outstanding analysts apart when assisting users. These skills ensure timely and effective technical support, minimizing downtime and enhancing overall user satisfaction.

What are some common challenges faced by IT Service Desk Analysts, and how can they effectively address them?

IT Service Desk Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex information to users with varying technical backgrounds. Effective time management, strong problem-solving skills, and clear communication are essential to address these challenges. Building a good rapport with end-users and staying updated on company systems and procedures can also help analysts provide timely and accurate support. Regular training and collaboration with teammates further enhance their ability to resolve issues efficiently.

What is the difference between It Service Desk Analyst vs Network Support Technician?

AspectIt Service Desk AnalystNetwork Support Technician
CertificationsITIL, CompTIA A+CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, data centers, on-site
Industry UsageIT service providers, corporate ITTelecommunications, enterprise networks
Common Search IntentCustomer support, troubleshootingNetwork issues, infrastructure support

The It Service Desk Analyst primarily handles end-user support, troubleshooting software and hardware issues, and managing service requests. In contrast, the Network Support Technician focuses on maintaining and troubleshooting network infrastructure, such as routers and switches. While both roles require technical certifications and involve problem-solving, the Service Desk Analyst emphasizes customer service and software issues, whereas the Network Support Technician specializes in network hardware and connectivity. Understanding these differences helps employers and job seekers target the right skills and responsibilities for each role.

What are popular job titles related to It Service Desk Analyst jobs in Spring, TX? For It Service Desk Analyst jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching It Service Desk Analyst jobs in Spring, TX look for? The top searched job categories for It Service Desk Analyst jobs in Spring, TX are:
What cities near Spring, TX are hiring for It Service Desk Analyst jobs? Cities near Spring, TX with the most It Service Desk Analyst job openings:
It Service Desk Analyst jobs near you
Infographic showing various It Service Desk Analyst job openings in Spring, TX as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 83% Full Time, 10% Part Time, 1% Temporary, and 4% Contract. Highlights an 81% Physical, 5% Hybrid, and 14% Remote job distribution, with an average salary of $44,589 per year, or $21.4 per hour.

Service Desk Analyst II

bwp

Houston, TX

$19.50 - $26.75/hr

Other

Re-posted 6 days ago

Job description

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Boardwalk is a limited partnership operating in the midstream portion of the natural gas and natural gas liquids industry, providing transportation and storage services for our customers. Our 14,000 miles of pipeline and storage assets provide diverse market connectivity to producers and end-users who need reliable sources of natural gas for power generation, home heating or petrochemical feedstocks. We have the experience, knowledge, and flexibility to design service offerings and create system enhancements tailored to our customers’ needs throughout the 13 states in which we operate. As an organization focused on sustainability, we are committed to protecting the environment while delivering this energy source. This commitment is made to our customers, employees, and the communities in which we operate. We incorporate environmental stewardship, safety, and compliance into our day-to-day operations and seek to strengthen and support the communities we serve. Additional information about the company can be found online at www.bwpipelines.com.

We are currently looking for a Service Desk Analyst II for our Houston, TX office.

POSITION DESCRIPTION:

The Service Desk Analyst is the first point of contact between end users and the IT Organization. The analyst is responsible for recording the details of reported IT service issues, service requests and working to either restore service as quickly as possible or alerting and/or escalating them to the appropriate next level support groups. This position requires technical troubleshooting abilities, excellent customer service, written, and oral skills. Job role is required to participate in 24/7 On-Call rotation.

REQUIRED SKILLS, KNOWLEDGE, AND EXPERIENCE:

  • 5-7 years minimum in-depth, hands-on support role on IT Service Desk or customer support environment
  • Experience in working with desktops, laptops, tablets and smartphones
  • Knowledge of Microsoft Operating Systems (OS) and Office suite
  • Working knowledge of Service Desk software and remote-control tools
  • Strong customer service orientation and communication skills
  • Troubleshooting and multi-tasking skills
  • Solid written and verbal communication skills
  • Experience with incident tracking software
  • Ability to maintain the confidentiality of sensitive information
  • Occasionally lift and/or move up to 50 lbs.

PREFERRED SKILLS, KNOWLEDGE, AND EXPERIENCE:

  • Experience supporting the latest versions of Windows Client OS and Microsoft Office Suites
  • Experience with Freshservice Incident management
  • Experience providing Mobile device support
  • Working knowledge of Microsoft Active Directory & Azure
  • Familiarity with the Energy industry

REQUIRED EDUCATION:

  • Associate’s degree in the field of Computer Science, Information Systems or related field of study or equivalent experience

PREFERRED EDUCATION:

  • Bachelor’s degree in Information Technology, Management Information Systems, Computer Information Systems, Computer Administration or demonstrated equivalent experience

ADDITIONAL INFORMATION:

Boardwalk Pipelines, LP, maintains a drug-free workplace and will require pre-employment drug & substance abuse testing before hiring.

Boardwalk Pipelines, LP, is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, religion, age, sex, gender identity, national origin, veteran, or disability status.

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