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It Remote Msp Jobs in Arizona (NOW HIRING)

Trapp Technology

IT Help Desk Level 1

Phoenix, AZ · Remote

$17 - $22.50/hr

Full-time remote position. Pay Rate: $17.00-$22.50/hour depending on experience. Key ... MSP experience preferred). * Strong troubleshooting skills with the ability to isolate and resolve ...

TRAPP TECHNOLOGY INC

IT Help Desk

Phoenix, AZ · On-site +1

$17 - $24/hr

Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ... MSP experience preferred). * Strong troubleshooting skills with the ability to isolate and resolve ...

TRAPP TECHNOLOGY INC

IT Help Desk Level 2

Phoenix, AZ · On-site +1

$22 - $28/hr

MSP (Managed Service Provider) experience strongly preferred. * Demonstrates strong analytical and ... Experience supporting Remote Desktop Services environments * Working knowledge of password ...

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Flare

IT Systems Administrator

Scottsdale, AZ · On-site +1

$75K - $100K/yr

Own day-to-day IT operations and end-user support for a hybrid company, serving as the primary ... Maintain office and remote infrastructure, including networks, VPN, and secure access, in ...

First Citizens Bank

Senior Manager IT

Phoenix, AZ · Remote

$125K - $125K/yr

Overview This is a remote role that may only be hired in the following location(s): Arizona, North ... Provides direction and oversight to IT projects and products. Assigns project tasks, drives project ...

First Citizens Bank

Senior Manager IT

Phoenix, AZ · Remote

$125K - $125K/yr

Overview This is a remote role that may only be hired in the following location(s): Arizona, North ... Provides direction and oversight to IT projects and products. Assigns project tasks, drives project ...

Columbia Banking System, Inc.

Senior IT Auditor

Phoenix, AZ · On-site +1

$93K - $122K/yr

Compliance, Legal, Banking Regulatory, Information Technology, Information Security, Data Analytics ... Proven commitment to continuous learning, ability to work as part of a team using remote ...

Danaher

Senior IT Portfolio & Governance Lead

Phoenix, AZ · On-site +1

$130K - $130K/yr

This position is part of the IT PMO within the Digital Enablement (Office of the CIO) group and will be a Remote position located in the USA. At Cepheid, our vision is to be the leading provider of ...

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It Remote Msp information

What is an IT Remote MSP?

An IT Remote MSP (Managed Service Provider) is a company or professional that manages and supports a business's IT infrastructure and end-user systems remotely. They monitor networks, handle cybersecurity, perform backups, and provide technical support without being physically present at the client's location. This remote approach allows businesses to access expert IT help, reduce costs, and ensure their technology is running smoothly. MSPs often offer proactive maintenance to prevent issues before they impact operations.

What are the key skills and qualifications needed to thrive as an IT Remote MSP, and why are they important?

To thrive as an IT Remote MSP (Managed Service Provider), you need strong technical knowledge in networking, systems administration, and cybersecurity, often supported by certifications like CompTIA A+, Network+, or Microsoft Certified solutions. Proficiency with remote monitoring and management (RMM) tools, ticketing systems, and cloud platforms such as Microsoft 365 or Azure is typically required. Excellent problem-solving, communication, and time management skills help you address client issues efficiently and build trust. These competencies are crucial for delivering reliable, proactive IT support to diverse clients in a fast-paced, remote environment.

What are some common challenges faced by IT professionals working remotely for an MSP, and how can they be managed?

IT professionals in remote MSP (Managed Service Provider) roles often encounter challenges such as managing multiple client environments, prioritizing urgent tickets, and maintaining effective communication with both clients and internal teams. Successfully navigating these challenges involves strong organizational skills, using remote management tools efficiently, and staying proactive about documenting work. Regular virtual meetings and leveraging collaboration platforms can help maintain clear communication and ensure alignment across distributed teams.

What is the difference between It Remote Msp vs It Support Specialist?

AspectIt Remote MspIt Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentRemote, Managed Service Provider settingsOn-site or remote, corporate or client sites
Industry UsageIT service providers, MSP companiesCorporate IT departments, tech support firms

It Remote MSP and It Support Specialist roles share certifications and technical skills but differ mainly in work environment and industry focus. It Remote MSP professionals typically work remotely for managed service providers, handling multiple clients, while It Support Specialists often work on-site or in corporate settings providing direct support. Both roles require similar credentials but serve different operational contexts.

What are popular job titles related to It Remote Msp jobs in Arizona?

For It Remote Msp jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching It Remote Msp jobs in Arizona look for?

The top searched job categories for It Remote Msp jobs in Arizona are:

What cities in Arizona are hiring for It Remote Msp jobs?

Cities in Arizona with the most It Remote Msp job openings:

It Remote Msp jobs near you
Infographic showing various It Remote Msp job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 5% Part Time, 2% Temporary, and 19% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

IT Help Desk Level 1

Trapp Technology

Phoenix, AZ • Remote

$17 - $22.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Company Description

Trapp Technology is a managed services provider delivering cloud, IT, and cybersecurity solutions to businesses across the United States. We help organizations simplify technology, improve security, and support growth through proactive, fully managed services.

Role Summary

The Service Delivery Technician I provides technical support to clients within Trapp Technology’s managed IT services environment through tickets, chat, and phone support. This role troubleshoots customer issues, maintains server and workstation performance, and ensures timely resolution while delivering an excellent customer experience.

Full-time remote position.  
Pay Rate: $17.00–$22.50/hour depending on experience.

Key Responsibilities

  • Maintains availability to receive escalated inbound calls, support tickets, and web chats.
  • Interprets customer-reported issues, troubleshoots effectively, provides solutions, and documents interactions clearly.
  • Supports and assists Level I technicians by providing technical direction and answering questions in team communication channels promptly. 
  • Assesses customer technical support needs and routes or resolves tickets using documented procedures and available tools.
  • Provides technical guidance by identifying problems, researching solutions, following knowledgebase articles, and guiding clients through corrective steps.
  • Proactively creates and updates knowledge base articles and documentation.
  • Achieves predetermined service and performance goals
  • Follows designated workflows and escalation procedures while maximizing support efficiency.
  • Participates in Trapp internal meetings and required Trainings
  • Maintains a professional image and demonstrates and adheres all Trapp Policies and Procedures
  • Other Duties as assigned

Short-Term Success Metrics (First 90 Days)

During the first 90 days, technicians participate in structured onboarding focused on Trapp Technology’s internal systems, technologies, services, and processes. Success includes:

  • Completing required onboarding and technical training modules
  • Demonstrating proficiency with internal tools, workflows, and documentation standards
  • Effectively supporting customers through ticket, chat, and phone channels under guidance
  • Following escalation procedures and service delivery expectations
  • Demonstrating technical readiness to support Level I technicians and handle escalated issues
  • Meeting defined quality, communication, and performance expectations

Qualifications

  • High school diploma required
  • CompTIA A + certification preferred.
  • 2+ years of technical customer support experience or help desk experience (MSP experience preferred).
  • Strong troubleshooting skills with the ability to isolate and resolve issues quickly
  • Excellent communication skills, including verbal, written, and active listening abilities
  • Ability to compose grammatically correct, concise, and accurate notes
  • Ability to thrive in a fast-paced, technically advanced environment

Work Environment & Benefits

Trapp Technology and ArmorPoint take pride in a workplace defined by positivity, respect, and collaboration – where a strong work ethic, innovation, and mutual trust drive personal and company growth. We value our team members and offer a competitive benefit package, as listed below:

  • 100% employer-funded insurance for employee-only medical, dental, and vision coverage
  • Generous employer-funded insurance for family medical, dental, and vision coverage
  • 401 (k) plan with company match
  • Employer-sponsored life insurance
  • Paid parental leave
  • 3 weeks of paid time off, accrued annually
  • 8 company-paid holidays and 2 floating holidays each year
  • Certification and training reimbursement program for approved learning expenses
  • 100% remote position (must be located within an approved state in the United States)
  • Company equipment provided

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