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It Relationship Manager Jobs (NOW HIRING)

BigTime Software

Relationship Manager

Chicago, IL · On-site

Not iterating on it - rebuilding it. The Relationship Manager is the commercial owner of a book of BigTime accounts. You carry a quota. You own NRR. You close expansion. You do not wait for renewals ...

Boomtrain

Relationship Manager

San Francisco, CA · On-site

We're here to create value in people's lives and it just so happens that we thrive at developing ... Boomtrain Relationship Management team and how it collaborates with other Boomtrain teams • ...

BigTime Software

Relationship Manager

Chicago, IL · On-site

Not iterating on it -- rebuilding it. The Relationship Manager is the commercial owner of a book of BigTime accounts. You carry a quota. You own NRR. You close expansion. You do not wait for renewals ...

Drawbridge Partners

Relationship Manager

Boston, MA · On-site

We're looking for a Relationship Manager who understands that deeply. The Role At Drawbridge, the ... The way you drive it is by ensuring every client in your book can clearly articulate the value they ...

Drawbridge

Relationship Manager

Boston, MA · On-site

We're looking for a Relationship Manager who understands that deeply. The Role At Drawbridge, the ... The way you drive it is by ensuring every client in your book can clearly articulate the value they ...

Citizens State Bank

Relationship Manager

Durango, CO · On-site

Serve as an ambassador for Citizens State Bank's mission, values, and long-term commitment to the communities it serves. Relationship & Portfolio Management * Develop, manage, and grow a portfolio of ...

Mcguire-Sponsel

Relationship Manager

Indianapolis, IN · On-site

Excellence is not an outcome -- it's a mindset we bring to everything we do. * A wareness: We ... Relationship Managers play a critical role in developing new referral sources, expanding market ...

Global Payments

Relationship Manager

San Diego, CA · On-site

$100K/yr

Every day, Global Payments makes it possible for millions of people to move money between buyers ... As a Core Payments Relationship Manager (RM) you will report to a District Manager and receive ...

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It Relationship Manager information

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$28K

$80.7K

$140.5K

How much do it relationship manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for it relationship manager in the United States is $80,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What is an IT Relationship Manager?

IT Relationship Managers are professionals who act as liaisons between an organization's IT department and its business units or external clients. Their primary role is to ensure that IT services and solutions align with the business needs and objectives. They facilitate communication, manage expectations, oversee service delivery, and help resolve any issues that arise between IT and stakeholders. By building strong relationships, they enable smoother collaboration and help maximize the value that IT brings to the organization.

How does an IT Relationship Manager typically collaborate with technical and non-technical teams to ensure successful project delivery?

An IT Relationship Manager acts as a bridge between IT departments and business units, regularly meeting with both technical teams (like developers or engineers) and non-technical stakeholders (such as department heads or end-users) to gather requirements, set expectations, and address concerns. They translate business goals into technical requirements and vice versa, helping to ensure that IT solutions align with organizational objectives. Effective communication and negotiation skills are essential, as the role often involves resolving misunderstandings and facilitating consensus. Their collaboration ensures projects stay on track and deliver value to both the IT department and the broader business.

What are the key skills and qualifications needed to thrive as an IT Relationship Manager, and why are they important?

To thrive as an IT Relationship Manager, you need a strong understanding of IT service management, business analysis, and stakeholder engagement, typically supported by a degree in IT or business and relevant experience. Familiarity with ITIL frameworks, CRM systems, and project management tools is crucial for managing client expectations and service delivery. Exceptional communication, negotiation, and problem-solving skills help build trust and foster long-term partnerships. These competencies ensure effective alignment between IT services and business objectives, driving customer satisfaction and organizational success.

What is the difference between It Relationship Manager vs IT Support Specialist?

AspectIt Relationship ManagerIT Support Specialist
CredentialsIT certifications, relationship management experienceIT certifications, technical support skills
Work EnvironmentClient-facing, strategic planningHelpdesk, technical troubleshooting
Employer & IndustryFinancial, banking, corporate sectorsIT service providers, corporate IT departments
Search & Comparison IntentUnderstanding client relationship roles in ITTechnical support roles in IT

The It Relationship Manager focuses on managing client relationships, strategic planning, and ensuring service satisfaction, often requiring strong communication and relationship skills. In contrast, an IT Support Specialist handles technical issues, troubleshooting, and providing direct support to users. While both roles involve IT knowledge, their primary functions and work environments differ significantly.

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It Relationship Manager jobs near you
Infographic showing various It Relationship Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $80,705 per year, or $38.8 per hour.

IT Relationship Manager

Lake Saint Louis, MO • On-site

Navtech, Inc.
Civil Engineering Construction • 11 - 50 employees
Learn more about Navtech, Inc.external

Full-time

Re-posted 16 days ago

Job description

Job Title: IT Relationship Manager
Location: Remote start. Charlette, Sacramento, or St. Louis after COVID.
Duration: 12 Months
Visa Status: GC/EAD/CTZN
Day to Day Responsibilities of this Position and Description of Project:
Position Purpose: Build and maintain health plan relationships and manage service responsibilities, including implementations, monitoring conversion, and some retention initiatives. Ensuring timely execution of initiatives as per the Health Plan and Corporate strategy.
  • Establish strong relationships with Health Plans and Shared Services to ensure a trusting environment to discuss synergistic strategies.
  • Ensure the health plan leadership is informed and engaged in conversation strategy initiatives and understands technical and business challenges regarding conversion.
  • Provide guidance to identify solutions, coordinate and track all health plan-related concerns to ensure a timely follow-up that includes a resolution with the appropriate party.
  • Support sales and business development opportunities for conversion by assisting in the establishment of competitive differentiation through strategic marketing plans and campaigns.
  • Coordinate the design, development, and roll-out of product enhancements and related projects as requested by health plans and other corporate staff.
  • Identify new communication and collaboration tools and assist in the promotion of and training on conversion strategies and tactics to improve processes and expand new business.
  • Support the project management of all conversion initiatives and implementations by working with members of the conversion team to develop initiatives, drive and communicate strategies and apply tactics to data sets.
  • Support Centene and health plan requests with the translation of ideas into actionable items for operational areas in effort to enhance conversion efforts.
  • Provide education and training on conversion and retention tools and activities, understand value proposition in the conversion strategy, and effectively communicate to health plans and other impacted staff/operational areas.

Job Profile Summary:
Position Purpose: Build and maintain relationships and manage service responsibilities with internal partners and end-users, including implementation support, monitoring engagement channels, and supporting connected projects or initiatives. Ensure timely execution of initiatives as per the technology and Corporate strategy.
Responsibilities:
  • Establish strong relationships with internal partners and end-users to ensure a trusting environment to discuss technology strategies and challenges.
  • Ensure the leadership is informed and engaged in technology experience and engagement initiatives and understands technical and business challenges regarding the current environment.
  • Provide guidance to identify solutions, coordinate and track end-user-related concerns to ensure a timely follow-up that includes a resolution with the appropriate party.
  • Support engagement and service development opportunities by assisting in the establishment of strategic communication and engagement plans and campaigns.
  • Coordinate the development and execution of focus groups, surveys, and other technology feedback-related projects as requested by leadership.
  • Identify new end-user engagement and collaboration opportunities and assist in the promotion of and training on technology products and tactics to improve end-user utilization and buy-in.
  • Support assigned initiatives and implementations by working with members of the technology or project teams to develop and, drive feedback and engagement strategies and apply tactics to data sets.
  • Support technology leaders with the translation of end-user ideas and feedback into actionable items for operational areas in an effort to enhance positive technology experience outcomes.
  • Provide partnership and understand value proposition in the strategy for technology users, and effectively communicate to impacted staff/operational areas.

Education/Experience:
  • Bachelor's degree in Communications, Business Management, or equivalent experience.
  • 5+ years of product or client management, customer service, or other related experience.
  • Previous experience as a lead in a functional area, product management, managing cross-functional teams on large scale projects preferred.
  • IT experience/knowledge preferred.
  • Possesses strong written and verbal communication, planning, and analytical skills.

Best Regards,
Kevin Smith | PH: 224-296-3545 | kevin@navtechusa.com
Navtech logo

About Navtech

Sourced by ZipRecruiter

Industry

Civil engineering construction

Company size

11 - 50 Employees

Headquarters location

New Bloomfield, PA, US

Year founded

1996

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