It Project Support Jobs (NOW HIRING)

About Us

J.W. Pepper was founded in 1876 and is the world's largest retailer of sheet music, with a particular focus on the K12 education market, offering over 1.2 million products on our website from over 1,000 suppliers. The company is headquartered in Exton, PA, with a large distribution facility in Atlanta, GA.

Position Overview

The IT Project Manager owns multiple concurrent software and enterprise application projects, serving as a driver of projects, from early discovery through delivery. The IT Project Manager is directly responsible for all phases of their assigned projects including project intake, gathering requirements, confirming scope, planning, execution, testing, delivery and go-live. The IT Project Manager collaborates closely with business stakeholders and cross-functional IT teams to ensure solutions meet business needs and deliver expected value.

Candidates should have at least 5 years of experience in technical project management, including agile and waterfall methodologies, requirements gathering and strong communication skills. This position reports to the Director of IT Project Management within the CIO organization.

Requirements

Project Management

• Serve as a key point of contact for business stakeholders on a regular basis, facilitating intake discussions, clarifying business needs, determining high level effort estimate and scope, ensuring all requests are documented in IT project intake.
• Own and lead multiple concurrent IT projects from discovery through delivery.
• Manage projects involving new application builds, system integrations, platform migrations, and software implementations.
• Develop and maintain project plan and schedule, risk and issue logs, and dependency tracking.
• Plan and sequence work based on the project scope and available resources. Proactively identify and escalate resource constraints or conflicts.
• Coordinate cross-functional teams including internal IT architecture, IT development teams, business partners, and external vendors.
• Proactively identify, communicate and resolve project risks, issues, and dependencies, including impacts to other initiatives.
• Provide regular status on progress, milestones, risks, issues and technical or business blockers.
• Facilitate project meetings and manage project communications. Create, maintain, and ensure the completion and proper storage of all required project documentation and artifacts throughout the project lifecycle.
• Tailor project management practices, templates, and communications based on the project size and scope.
• Ensure all project documentation and artifacts are completed, stored, and archived in accordance with standards at project close.
• Demonstrate flexibility in response to changing priorities by assessing and communicating impacts to project plans, timelines, and resource allocation when direction shifts from IT and business leadership.

Business Analysis

• Partner with business stakeholders to elicit, analyze, and document business needs and requirements during project intake and discovery
• Analyze and document current and future-state business processes using techniques such as stakeholder interviews, workshops, and process mapping.
• Develop business analysis deliverables, including workflows, use cases, business rules, functional requirements, and acceptance criteria.
• Conduct gap analyses to identify process improvements and ensure alignment with business objectives.
• Collaborate with IT architecture, product owners and development teams to refine requirements and ensure shared understanding.
• Support the creation of test cases and participate in testing activities to validate that delivered solutions meet approved requirements and acceptance criteria.
• Proactively identify and communicate risks, issues, and dependencies related to requirements or solution design.

Benefits

• Competitive salary
• Health, dental, and vision benefits
• Paid time off and holidays
• 401(K)
• Opportunities to work in a creative, music-focused environment
• A collaborative team that values innovation and culture
• Fun Company Culture

J.W. Pepper & Son provides equal employment opportunity for everyone regardless of age, sex, color, race, creed, sexual orientation, national origin, religious persuasion, marital status, veteran status, disability that does not prohibit the performance of essential job functions with or without reasonable accommodation, or other classifications protected by applicable federal, state or local law.