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It Problem Manager Jobs in Fresno, TX (NOW HIRING)

MDAEdge

OpCenter Discrete MES Developer

Houston, TX · On-site

... SLA, KPI management, and governance reporting Company : The world doesn't have a talent shortage. It has a talent alignment problem. MDA Edge exists to fix that. Founded in , the company is ...

Archer Systems

Manager of End User Support

Houston, TX · On-site

Own incident and problem management for end-user services, including major incident communications ... IT leadership and Finance/Procurement. * Establish a regular service review cadence with key ...

HR Green

Service Desk Administrator I (IT)

Houston, TX · On-site

$50K - $87K/yr

At HR Green, our engineers, project managers, and support staff depend on technology that works ... problem-solver who gets satisfaction from helping people, not just closing tickets * You ...

Crowe LLP

Cyber Security Assessment Manager

Houston, TX

$106K - $143K/yr

What It Means to Be a Consultant at Crowe Consulting is a dynamic business focused on solving ... Infrastructure-level Incident and Problem Management * Integrated Cyber Auditing alongside business ...

PSA BDP

IT AWS Cloud Systems Engineer

Houston, TX · Hybrid

$48 - $64.25/hr

... Manager) Category Information Technology Job Type Permanent About PSA BDP: PSA BDP, a member of the ... Excellent troubleshooting, analytical, and problem-solving skills. * Strong verbal and written ...

prosource.it- Americas

Project Manager

Houston, TX · On-site

Problem Solving * Safety & Quality Commitment Experience Required * Bachelor's degree in Engineering, Engineering Technology, or related technical field preferred. * 5+ years of project management ...

Bdp International

IT AWS Cloud Systems Engineer

Houston, TX · Hybrid

$48 - $64.25/hr

... Manager, Secrets Manager, and S3. Support hybrid connectivity between AWS and on-premises ... Excellent troubleshooting, analytical, and problem-solving skills. Strong verbal and written ...

BDP International

IT AWS Cloud Systems Engineer

Houston, TX · On-site

$110 - $150/hr

... Manager) Category Information Technology Job Type Permanent About PSA BDP: PSA BDP, a member of the ... Excellent troubleshooting, analytical, and problem-solving skills. * Strong verbal and written ...

TeamLogic IT

Sales Account Executive

Houston, TX · On-site

... problem-solving skills * Creative tactics to reach the executive management * Ability to work ... Our growth isn't measured in numbers, it's an investment in aligning with the best talent If you ...

HCC

Student Intern Pool (IT - Networks)

Houston, TX · On-site

$14.25 - $19/hr

We are seeking motivated interns to join our Network Team and gain hands-on experience in managing ... Strong analytical and problem-solving skills * Ability to work both independently and as part of a ...

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Showing results 21-40

All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in Fresno, TX

It Problem Manager information

See Fresno, TX salary details

$16.9K

$63K

$116.3K

How much do it problem manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for it problem manager in Fresno, TX is $62,987.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,100.00 and $75,900.00 per year, depending on experience, location, and employer.

What is an IT Problem Manager?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What cities near Fresno, TX are hiring for It Problem Manager jobs?

Cities near Fresno, TX with the most It Problem Manager job openings:

It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in Fresno, TX as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $62,987 per year, or $30.3 per hour.

OpCenter Discrete MES Developer

MDAEdge

Houston, TX • On-site

Full-time

Re-posted 9 days ago

Job description

Job Summary:
MDAEdge is seeking a skilled Siemens Opcenter MOM Consultant with expertise in CAMSTAR. The role involves collaborating with stakeholders to design solutions, analyze technical requirements, and manage Opcenter Discrete module development while supporting manufacturing operations and contributing to digital transformation initiatives.
Responsibilities:
• Work with customer stakeholders to design solutions based on the Siemens Opcenter MOM platform.
• Conduct techno-functional analysis and impact assessments for new requirements and system changes.
• Develop and optimize Opcenter Discrete modules (specific to this role; not interchangeable with other Opcenter programs).
• Provide technical guidance to team members on Opcenter applications.
• Support Incident Management, Problem Management, Service Requests, and Change Management.
• Manage periodic governance reporting, ensuring SLA and KPI compliance.
• Lead team management, customer engagement, and knowledge-sharing efforts.
• Coordinate with manufacturing sites, aligning shop floor operations with business processes.
• Identify and implement continuous process improvement initiatives.
• Collaborate with MES COE, interfacing teams, and digital manufacturing initiatives.
• Work closely with the product team to ensure smooth operations, upgrades, and implementations.
Qualifications:
Required:
• 4–7 years of CAMSTAR experience
• Strong expertise in Siemens Opcenter MOM solutions
• Proven experience in Opcenter Discrete module development
• Ability to troubleshoot and manage incidents, change requests, and problem resolution
• Deep understanding of manufacturing operations and shop floor processes
• Excellent communication and stakeholder management skills
• Proficiency in SLA, KPI management, and governance reporting
Company:
The world doesn't have a talent shortage. It has a talent alignment problem. MDA Edge exists to fix that. Founded in , the company is headquartered in Sheridan, WY, US, , with a team of 51-200 employees. The company is currently Growth Stage.

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