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It Operations Support Manager Jobs in Alberta (NOW HIRING)

Optiom

IT Security & Resilience Analyst

Calgary, AB · Hybrid

... service management, or IT security in an operational role * Hands-on experience building or ... Employer-supported certification - we cover exam fees and continuing education for role-relevant ...

AltaLink

Manager, IS Program Delivery

Calgary, AB · On-site

Minimum of 10 + years of experience in several areas of IT operations with a focus on databases ... Wellness Programs * Relocation support may be considered for eligible positions and will be ...

VC3

IT Project Specialist

Calgary, AB

They will provide client on-boarding, technical expertise, and support to projects across a wide ... operation, and maintenance, routing protocols, TCP/IP, network management, network analysis, and ...

Volvo Group

Service Network Support Manager

Calgary, AB · Hybrid

CA$100K - CA$130K/yr

If you seek to make a difference on a global scale, working with next-gen technologies and the ... Conduct in-depth quantitative and qualitative analysis of service and parts operations-tracking ...

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It Operations Support Manager information

What does an IT Operations Support Manager do?

An IT Operations Support Manager oversees the daily operations of an organization's IT support teams, ensuring systems run smoothly and issues are resolved promptly. They manage staff, coordinate incident response, and implement best practices to maintain high service levels. Their responsibilities also include monitoring system performance, managing IT resources, and supporting the organization’s technology infrastructure. This role is crucial in minimizing downtime and ensuring that end-users have reliable access to IT services.

What are the key skills and qualifications needed to thrive as an IT Operations Support Manager?

To thrive as an IT Operations Support Manager, you need expertise in IT infrastructure, systems administration, incident management, and a relevant degree or certifications such as ITIL or CompTIA. Familiarity with monitoring tools, ticketing systems like ServiceNow, and enterprise platforms is typically required. Strong leadership, communication, and problem-solving skills help manage teams and coordinate with stakeholders effectively. These skills ensure efficient IT operations, minimal downtime, and high-quality support for organizational productivity.

How does an IT Operations Support Manager typically interact with other departments to resolve technical issues?

As an IT Operations Support Manager, collaboration with other departments is a key part of the role. You will frequently coordinate with teams such as software development, network engineering, and end-user support to diagnose and resolve system outages or performance issues. This often involves facilitating communication between technical and non-technical staff, ensuring that problems are clearly understood and addressed efficiently. Building strong cross-functional relationships and maintaining clear documentation are essential to streamline resolutions and prevent recurring issues.

What is the difference between It Operations Support Manager vs Network Support Specialist?

AspectIt Operations Support ManagerNetwork Support Specialist
CredentialsIT certifications (e.g., CompTIA, Cisco), relevant experienceNetworking certifications (e.g., Cisco CCNA), technical skills
Work EnvironmentIT departments, support teams, enterprise environmentsNetwork operations centers, technical support teams
Employer & IndustryBusinesses, government agencies, IT service providersTelecom companies, data centers, large enterprises
Search & Comparison IntentUnderstanding managerial roles in IT supportTechnical network support and troubleshooting

The It Operations Support Manager oversees IT support teams and manages overall IT operations, focusing on strategic planning and coordination. In contrast, a Network Support Specialist primarily handles network troubleshooting, configuration, and technical support. While both roles require technical certifications and work in similar environments, the manager role emphasizes leadership and management, whereas the specialist role is more technical and hands-on.

Is an IT Operations Support Manager a stressful job?

An IT Operations Support Manager role can be stressful due to the need to ensure system uptime, resolve technical issues quickly, and manage team responsibilities. The job often involves handling urgent problems, working under tight deadlines, and maintaining high availability of IT services, which can contribute to workplace stress.

What is the role of an IT Operations Support Manager?

An IT Operations Support Manager oversees the daily functioning of an organization's IT infrastructure, including networks, servers, and hardware. They coordinate technical support, manage incident resolution, and ensure system reliability, often utilizing tools like monitoring software and ITIL best practices to maintain operational efficiency.

IT Security & Resilience Analyst

Calgary, AB • Hybrid

Optiom
See more jobs at Optiomexternal

Full-time

Posted 21 days ago

Key responsibilities

  • Build and maintain Optiom's CMDB, including applications, infrastructure, integrations, and data flows

  • Consolidate vendor agreements into a single register, identify gaps, expiries, and duplicate spend

  • Write and exercise Business Continuity, Disaster Recovery, and Incident Response plans for critical applications

Job description

Optiom is a specialty insurance MGA backed by Aviva Canada, and we're building the governance layer beneath our technology estate - from scratch. We know broadly what we run. We don't yet have it documented in one place, tied to the vendors who supply it, rated for criticality, and backed by tested recovery plans.


That's where you come in.


You Bring

  • 3-6 years in IT governance, risk, compliance, service management, or IT security in an operational role
  • Hands-on experience building or substantially rebuilding a CMDB or asset/configuration register
  • Experience authoring business continuity, disaster recovery, or incident response documentation - not just reviewing plans someone else wrote
  • Working knowledge of a recognized framework (NIST CSF, ISO 27001, ISO 22301, COBIT, or ITIL)
  • Comfort reading commercial contracts and pulling out the terms that actually matter - notice periods, termination rights, SLAs
  • The documentation discipline and persistence to chase down owners until you get an answer
  • Post-secondary education in IT, business, or a related field - or equivalent experience


Bonus Points For

  • ITIL Foundation, CompTIA Security+, CRISC, CISA, CISM, or a DRI International certification (ABCP/CBCP)
  • Experience in insurance, financial services, or another regulated industry
  • Familiarity with Microsoft 365, Entra ID, and Defender
  • Experience with ServiceNow, Jira, or Confluence
  • Exposure to SaaS, MGA, or carrier platform environments


What You'll Actually Do

This is a hands-on, individual-contributor role - you build the artifacts yourself, with support from our Vendor Management business analysts, and you own the outcome:

  • Build and maintain Optiom's CMDB - applications, infrastructure, integrations, data flows
  • Consolidate every technology vendor agreement into a single register, and flag the gaps, expiries, and duplicate spend nobody's tracking today
  • Run business impact assessments and rate every application for criticality - then set recovery targets and hold the environment to them
  • Write and exercise Business Continuity, Disaster Recovery, and Incident Response plans for every critical application
  • Keep our security policies and control documentation current, and answer the due diligence questionnaires our broker, dealer, and OEM partners send us - from a governed source, not assembled fragments


Who We Are

Optiom Inc. is a Managing General Agency (MGA) and a wholly owned subsidiary of Aviva Canada, specializing in specialty vehicle replacement insurance products distributed through a national network of broker and dealer partners. We operate with the entrepreneurial energy of a specialty MGA, backed by the resources and credibility of one of Canada's largest and most trusted insurers.


Why Join Optiom

  • Backed by Aviva Canada - enterprise-level resources in an entrepreneurial setting
  • A true build-from-scratch mandate - stand up governance infrastructure that doesn't exist yet, with direct visibility to Operations leadership
  • Career runway - a foundational role positioned to grow into IT risk, compliance, or resilience leadership as our technology function matures
  • Employer-supported certification - we cover exam fees and continuing education for role-relevant credentials
  • Hybrid model - Calgary, AB, 3 days a week in office

As disclosed in this posting, Optiom uses AI tools to assist with initial screening. All final hiring decisions are made by Optiom's human hiring team.


Qualified candidates are invited to apply in confidence. All applications are treated with strict confidentiality - we thank all applicants for their interest; only those selected for further consideration will be contacted.


Optiom Inc. | Driven by Aviva

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