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It Operations Support Manager Jobs in Alberta (NOW HIRING)

SysGen Solutions

IT Support Technician

Calgary, AB · On-site

The SysGenius Team is the hub of our internal IT operations providing critical services in system monitoring and reporting, user support for SysGen employees, and assisting our Managed Services ...

Fleetworthy

IT Support Specialist

Edmonton, AB

Other * Assist the IT team with day-to-day operational tasks and project support as needed ... Any experience with a ticketing system such as Jira Service Management, ServiceNow, or similar.

Vermilionenergy

IT Support Specialist

Calgary, AB · On-site

Manage competing priorities while maintaining a high level of customer service, professionalism and ... or operational environments. * Hands-on experience providing deskside and end-user technical ...

PwC

Information Technology Audit Manager

Calgary, AB · On-site

CA$84K - CA$134K/yr

We focus on the design, documentation, and operations of controls around the financial reporting ... assessments, IT support andoperationalprocesses, and ISO 27001certificationisan asset

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It Operations Support Manager information

What does an IT Operations Support Manager do?

An IT Operations Support Manager oversees the daily operations of an organization's IT support teams, ensuring systems run smoothly and issues are resolved promptly. They manage staff, coordinate incident response, and implement best practices to maintain high service levels. Their responsibilities also include monitoring system performance, managing IT resources, and supporting the organization’s technology infrastructure. This role is crucial in minimizing downtime and ensuring that end-users have reliable access to IT services.

What are the key skills and qualifications needed to thrive as an IT Operations Support Manager?

To thrive as an IT Operations Support Manager, you need expertise in IT infrastructure, systems administration, incident management, and a relevant degree or certifications such as ITIL or CompTIA. Familiarity with monitoring tools, ticketing systems like ServiceNow, and enterprise platforms is typically required. Strong leadership, communication, and problem-solving skills help manage teams and coordinate with stakeholders effectively. These skills ensure efficient IT operations, minimal downtime, and high-quality support for organizational productivity.

How does an IT Operations Support Manager typically interact with other departments to resolve technical issues?

As an IT Operations Support Manager, collaboration with other departments is a key part of the role. You will frequently coordinate with teams such as software development, network engineering, and end-user support to diagnose and resolve system outages or performance issues. This often involves facilitating communication between technical and non-technical staff, ensuring that problems are clearly understood and addressed efficiently. Building strong cross-functional relationships and maintaining clear documentation are essential to streamline resolutions and prevent recurring issues.

What is the difference between It Operations Support Manager vs Network Support Specialist?

AspectIt Operations Support ManagerNetwork Support Specialist
CredentialsIT certifications (e.g., CompTIA, Cisco), relevant experienceNetworking certifications (e.g., Cisco CCNA), technical skills
Work EnvironmentIT departments, support teams, enterprise environmentsNetwork operations centers, technical support teams
Employer & IndustryBusinesses, government agencies, IT service providersTelecom companies, data centers, large enterprises
Search & Comparison IntentUnderstanding managerial roles in IT supportTechnical network support and troubleshooting

The It Operations Support Manager oversees IT support teams and manages overall IT operations, focusing on strategic planning and coordination. In contrast, a Network Support Specialist primarily handles network troubleshooting, configuration, and technical support. While both roles require technical certifications and work in similar environments, the manager role emphasizes leadership and management, whereas the specialist role is more technical and hands-on.

Is an IT Operations Support Manager a stressful job?

An IT Operations Support Manager role can be stressful due to the need to ensure system uptime, resolve technical issues quickly, and manage team responsibilities. The job often involves handling urgent problems, working under tight deadlines, and maintaining high availability of IT services, which can contribute to workplace stress.

What is the role of an IT Operations Support Manager?

An IT Operations Support Manager oversees the daily functioning of an organization's IT infrastructure, including networks, servers, and hardware. They coordinate technical support, manage incident resolution, and ensure system reliability, often utilizing tools like monitoring software and ITIL best practices to maintain operational efficiency.

IT Support Manager (NOC Code: 20012)

Spruce Grove, AB • On-site

SUMMIT SUPPORT SERVICES INC.
See more jobs at SUMMIT SUPPORT SERVICES INC.external

CA$75K - CA$92K/yr

Full-time

Re-posted 2 days ago

Job description

Summit Support Services Inc. is seeking a skilled and experienced IT Support Manager to join our dynamic team. The ideal candidate will have significant experience in the healthcare industry and a strong background in IT support, troubleshooting, and cybersecurity.

Key Responsibilities:

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Manage the IT support team and oversee daily operations to ensure timely and efficient support delivery.

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Install, modify, and make minor repairs to computer hardware and software systems

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Develop and implement IT policies and procedures to enhance service delivery and security.

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Install software and necessary applications for workflow and train users on new software through various tutorial channels.

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Maintain system functionality by testing computer components and ensuring network uptime.

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Lead troubleshooting efforts for complex IT issues to minimize downtime and ensure consistent service availability.

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Coordinate and collaborate with other departments to support their IT requirements and enhance overall operational efficiency.

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Oversee cybersecurity strategies to safeguard company data and IT assets.

Qualifications:

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Minimum of 2 years of experience in the healthcare industry.

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At least 2 years of experience in a leadership role.

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Minimum of 3 years of experience in IT Support Services, focusing on troubleshooting and cybersecurity.

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Strong understanding and experience with IT cybersecurity practices.

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Excellent communication and leadership skills.

Job Type: Full Time, Permanent

Salary: $75000 to $92,000 Annual / 35 hours per Week

Start Date: As soon as possible

Language: English

Minimum Education: Bachelor’s/ Postgraduate degree in Information Computer Science, Management, or a related field.

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No phone calls, please! We will contact suitable applicants who meet our criteria.

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Anyone who can legally work in Canada can apply for this job.

How to Apply:

Interested candidates should submit their resume and cover letter to info@summitss.ca. Applications will be accepted until [application deadline].

Join Summit Support Services Inc. and contribute to our mission of elevating the standard of home care by providing compassionate, personalized, and expertly delivered services to individuals and families in need. We are committed to enhancing our clients' quality of life, promoting independence, and fostering a sense of security and well-being. Through dedicated care and unwavering support, we aim to make a positive impact on the lives of those we serve, ensuring they experience comfort, dignity, and the highest level of care in the comfort of their own homes.

Company Description

At Summit Support Service Inc, we are dedicated to raising the bar in home care services by delivering compassionate, personalized, and expertly executed care to individuals and families requiring assistance. Our mission is deeply rooted in enhancing our clients' quality of life by promoting independence and instilling a sense of security and well-being. Our unwavering support aims to make a significant positive impact on the lives of those we serve, ensuring comfort, dignity, and the highest standard of care within the familiar setting of their homes.

Our vision is to establish ourselves as the leading provider of home care services, renowned for exceptional quality, unwavering compassion, and a steadfast commitment to personalized care plans. At Summit Support Service Inc, we aspire to create a nurturing community where individuals are supported to thrive, irrespective of their age or condition. Envisioning a future where every client feels valued, understood, and empowered to lead a fulfilling and meaningful life at home, we are committed to innovation and excellence, constantly setting new benchmarks in the home care industry.

We promise to deliver our home care services with integrity, transparency, and the highest ethical standards. Treating every client with respect, dignity, and empathy is non-negotiable for us. Our caregivers are carefully selected for their expertise, compassion, and dedication to delivering outstanding care. We ensure that each client receives a personalized care plan tailored specifically to their unique needs, allowing them to live comfortably and independently at home. With Summit Support Service Inc, you can have confidence that your loved one is receiving care from capable and caring hands.