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It Operations Support Manager Jobs in Alberta (NOW HIRING)

Clio

Manager, IT Systems

Calgary, AB · On-site

The IT Systems team at Clio operates at the intersection of emerging technology and operational ... Manage vendor relationships for the tools your team owns and depends on, including procurement ...

Enerflex Ltd.

Manager, IT Security

Calgary, AB · On-site +1

Lead security operations including detection, incident response, vulnerability management and ... Advance risk and compliance by developing standards, support policies, conducting risk assessments ...

Metis Nation of Alberta

Senior IT Analyst

Edmonton, AB · On-site

Reporting to the IT Manager, the Senior IT Analyst will play a key role in developing, implementing, and supporting technology solutions that advance the strategic and operational priorities of the ...

Alberta Health Services

IT Analyst II

Edmonton, AB · On-site

CA$42.12 - CA$56.86/hr

Reporting to Manager IT - Provincial Workforce Systems Technology, an IT Analyst will provide an ... As an IT Analyst II, you will provide technical support related to information technology ...

Air Partners

Operations Support Team Member

Calgary, AB · On-site

$19 - $21/hr

OPERATIONS SUPPORT TEAM (OST) MEMBER Air Partners is currently seeking a talented, customer service ... Ability to manage multiple priorities and deadlines effectively; * Self-motivated with a solutions ...

Air Partners

Operations Support Team Member

Calgary, AB · On-site

$19 - $21/hr

OPERATIONS SUPPORT TEAM (OST) MEMBER Air Partners is currently seeking a talented, customer service ... Ability to manage multiple priorities and deadlines effectively; * Self-motivated with a solutions ...

SysGen Solutions Group

IT Administrator

Calgary, AB · On-site

Create and manage user network accounts * Monitor backup / storage (SAN, NAS) Requirements * Diploma or Degree in Computer Science or Information Technology * 3-5+ years experience supporting SMB ...

SysGen Solutions

IT Administrator

Calgary, AB · Hybrid

Create and manage user network accounts * Monitor backup / storage (SAN, NAS) Requirements * Diploma or Degree in Computer Science or Information Technology * 3-5+ years experience supporting SMB ...

Conax Technologies

... enhancing operational efficiency, and maintaining a competitive edge in the industry. Key ... supports the company's business objectives and fosters innovation. - Lead and manage a team of IT ...

Fluor

Site IT Lead

Calgary, AB · On-site

... support project information systems, document management, digital execution initiatives, and ... Deliver IT services in a professional, customer-focused, and efficient manner while maintaining ...

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All JobsIt Operations Support JobsIt Operations Support Manager JobsIt Operations Support Manager Jobs in Alberta

It Operations Support Manager information

What does an IT Operations Support Manager do?

An IT Operations Support Manager oversees the daily operations of an organization's IT support teams, ensuring systems run smoothly and issues are resolved promptly. They manage staff, coordinate incident response, and implement best practices to maintain high service levels. Their responsibilities also include monitoring system performance, managing IT resources, and supporting the organization’s technology infrastructure. This role is crucial in minimizing downtime and ensuring that end-users have reliable access to IT services.

What are the key skills and qualifications needed to thrive as an IT Operations Support Manager?

To thrive as an IT Operations Support Manager, you need expertise in IT infrastructure, systems administration, incident management, and a relevant degree or certifications such as ITIL or CompTIA. Familiarity with monitoring tools, ticketing systems like ServiceNow, and enterprise platforms is typically required. Strong leadership, communication, and problem-solving skills help manage teams and coordinate with stakeholders effectively. These skills ensure efficient IT operations, minimal downtime, and high-quality support for organizational productivity.

How does an IT Operations Support Manager typically interact with other departments to resolve technical issues?

As an IT Operations Support Manager, collaboration with other departments is a key part of the role. You will frequently coordinate with teams such as software development, network engineering, and end-user support to diagnose and resolve system outages or performance issues. This often involves facilitating communication between technical and non-technical staff, ensuring that problems are clearly understood and addressed efficiently. Building strong cross-functional relationships and maintaining clear documentation are essential to streamline resolutions and prevent recurring issues.

What is the difference between It Operations Support Manager vs Network Support Specialist?

AspectIt Operations Support ManagerNetwork Support Specialist
CredentialsIT certifications (e.g., CompTIA, Cisco), relevant experienceNetworking certifications (e.g., Cisco CCNA), technical skills
Work EnvironmentIT departments, support teams, enterprise environmentsNetwork operations centers, technical support teams
Employer & IndustryBusinesses, government agencies, IT service providersTelecom companies, data centers, large enterprises
Search & Comparison IntentUnderstanding managerial roles in IT supportTechnical network support and troubleshooting

The It Operations Support Manager oversees IT support teams and manages overall IT operations, focusing on strategic planning and coordination. In contrast, a Network Support Specialist primarily handles network troubleshooting, configuration, and technical support. While both roles require technical certifications and work in similar environments, the manager role emphasizes leadership and management, whereas the specialist role is more technical and hands-on.

Is an IT Operations Support Manager a stressful job?

An IT Operations Support Manager role can be stressful due to the need to ensure system uptime, resolve technical issues quickly, and manage team responsibilities. The job often involves handling urgent problems, working under tight deadlines, and maintaining high availability of IT services, which can contribute to workplace stress.

What is the role of an IT Operations Support Manager?

An IT Operations Support Manager oversees the daily functioning of an organization's IT infrastructure, including networks, servers, and hardware. They coordinate technical support, manage incident resolution, and ensure system reliability, often utilizing tools like monitoring software and ITIL best practices to maintain operational efficiency.

Manager, Information Technology & Systems

Edmonton, AB • On-site

Italian Centre Shop LTD
See more jobs at Italian Centre Shop LTDexternal

Full-time

Posted 7 days ago

Job description

Manager, Information Technology & Systems

Italian Centre Shop

Italian Centre Shop is looking for a relationship-driven IT leader who can see the big picture, understand how all the pieces connect, and make sure the details don't get lost along the way.

This isn't a role where we expect you to personally fix every computer, configure every server or be the expert in every system we use. We have internal resources, an outsourced IT partner and specialized technology vendors to help with that.

We need someone who can bring it all together.

What You'll Do

  • Provide overall leadership and oversight of our technology environment across multiple locations.  
  • Manage our outsourced IT provider and specialized technology vendors.
  • Maintain a strong understanding of our networks, infrastructure, Microsoft environment, cybersecurity and business-critical systems.
  • Oversee retail technologies including POS, payments, scales, telecommunications and other store systems.
  • Lead technology projects, upgrades and new-store implementations.
  • Manage technology priorities, budgets, purchasing, licensing and lifecycle planning.
  • Ensure risks, issues and vendor commitments are followed through to resolution.
  • Build strong relationships with our stores and support teams and understand what they need from technology.
  • Keep our technology environment documented, organized and ready to support continued growth.

Who We're Looking For

You're someone who can operate at 10,000 feet without losing sight of what's happening on the ground.

You're organized, self-motivated and exceptionally good at managing multiple priorities. You build relationships easily, communicate well with both technical and non-technical people, and take ownership when something needs to get done.

You don't need to know every answer — but you know how to ask the right questions, find the right expertise and recognize when something doesn't make sense.

You bring:

  • Strong IT infrastructure and systems knowledge.
  • Previous exposure to network architecture and multi-site environments.
  • Working knowledge of Microsoft 365, servers, networks, endpoints, cybersecurity, backup and disaster recovery.
  • Experience managing outsourced IT providers and technology vendors.
  • Strong project and time-management skills.
  • Experience supporting or overseeing legacy and integrated systems.
  • Excellent attention to detail and follow-through.
  • The ability to manage people, projects, vendors and competing priorities.
  • Retail, POS, payment or other operational technology experience would be a definite asset.

Most importantly, we're looking for someone who understands that technology is ultimately about supporting people and the business.

Italian Centre Shop is a growing, family-owned business with locations across Edmonton, Sherwood Park and Calgary. Our environment is busy, varied and sometimes complex — making this a great opportunity for someone who enjoys seeing how the pieces connect and finding ways to make things work better.

This role is based in Edmonton and includes travel of up to 25%, primarily to support our Calgary locations and future store openings. As technology supports our operations seven days a week, some evening, weekend and holiday availability will also be required to provide leadership and coordinate support when business-critical issues arise outside of the core work hours.