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It Operations Support Lead Jobs (NOW HIRING)

Bedrock Talent

IT Operations Manager

Manhattan, NY · On-site

Establish a clear operating cadence with the MSP and ensure external support remains aligned with ... Identify the most significant IT and security risks within the current environment and lead ...

Copado

Director, IT Operations

New Orleans, LA · On-site

Our mission is to accelerate the Salesforce development lifecycle, support digital transformation ... Lead, mentor, and build a high-performing IT team of managers, engineers, and specialists.

Canadian Solar

IT Manager

Jeffersonville, IN · On-site

$91K - $111K/yr

Position Title: IT Manager Department: IT Entity: PVJC Reports To: Bryan Lu Location: Indiana ... ability to lead both strategic initiatives and hands-on operational support. Primary ...

CIVIE

IT Operations Analyst

Plano, TX · On-site

Overview The IT Operations Analyst is responsible for monitoring, maintaining, and supporting CIVIE's IT infrastructure, applications, and day-to-day technology operations. This role works closely ...

MANTECH

IT Operations Manager

Chantilly, VA · On-site

The IT Operations Manager is a senior level position responsible for maintaining operational ... Lead the coordination of planned and unplanned outages, major incidents, maintenance activities ...

Socket.dev

IT Support Specialist

Reno, NV · On-site

... lead in the race for technological and operational superiority from ground to space. Forge the ... We are seeking a Mid to Senior level IT Specialist to provide onsite support for our Reno, NV ...

Stallergenes Greer

To succeed in this role, the Director must collaborate with and lead a cross-functional team of ... The Director is ultimately accountable for IT service delivery, infrastructure, end-user support ...

ManTech

IT Operations Manager

Chantilly, VA · On-site

The IT Operations Manager is a senior level position responsible for maintaining operational ... Lead the coordination of planned and unplanned outages, major incidents, maintenance activities ...

Easterseals

IT Support Specialist

New York, NY · On-site

$65K - $72K/yr

What You'll Do As IT Support Specialist, you will work in a fast-paced environment, providing ... Technical & Operational Support * Deliver IT and A/V support excellence across all levels of the ...

Capital Public Radio

IT Operations Specialist

Sacramento, CA · On-site

$33.65 - $34.62/hr

Job Type Full-time Description CapRadio is a 100% community-supported, mission-driven public media ... Who we're looking for As our IT Operations Specialist, you will own the reliability, security, and ...

STACK Infrastructure

IT Operations Manager

Denver, CO · On-site

$115K - $128K/yr

... in supporting our global user base and operations needs including design, buildout, and ... • Lead efforts to identify and investigate recurring incidents, working closely with technical ...

MHI

IT Operations Engineer

Lake Mary, FL · On-site

We value problem solvers, prioritize collaboration, and support each other in an inclusive culture ... Lead design and implementation of new and updated technical processes and procedures. • ...

WEKA

Director, IT Operations

Campbell, CA · On-site

... supports, and executes across all functions. The ideal candidate brings a strong bias toward ... We lead with integrity, show up with responsibility & ownership, and hold ourselves and each other ...

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It Operations Support Lead information

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How much do it operations support lead jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for it operations support lead in the United States is $27.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $31.01 per hour, depending on experience, location, and employer.

What does an IT Operations Support Lead do?

An IT Operations Support Lead manages and oversees the daily IT support activities within an organization, ensuring systems and infrastructure run smoothly. They coordinate technical support teams, troubleshoot hardware and software issues, and implement process improvements, often using tools like ticketing systems and monitoring software. Strong communication skills and technical knowledge are essential for effective leadership in this role.

What is the job description of IT operations support lead?

An IT Operations Support Lead is responsible for overseeing the daily technical support activities within an organization, managing IT support teams, and ensuring system stability and performance. They troubleshoot hardware and software issues, coordinate maintenance, and implement process improvements, often utilizing tools like ticketing systems and monitoring software. Strong leadership, communication skills, and knowledge of IT infrastructure are essential for this role.

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Infographic showing various It Operations Support Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,139 per year, or $28 per hour.

IT Operations Manager

Manhattan, NY • On-site

Bedrock Talent
See more jobs at Bedrock Talentexternal

Other

Posted 7 days ago

Job description

IT Manager, Holdings

Location: New York City

Reports to: Head of IT & Cybersecurity

About the Opportunity

Bedrock Talent is partnering with a leading investment firm to hire an IT Manager for one of its engineering-focused operating entities.

The role sits at the intersection of hands-on IT operations and practical security. It is neither a traditional help desk position nor a policy-only security role. The right person will be comfortable working in a fast-moving environment, managing external partners, establishing operational discipline, and taking ownership of both immediate needs and longer-term improvements.

Key ResponsibilitiesIT Operations and Service Delivery

  • Serve as the internal owner of day-to-day IT operations, ensuring employees receive reliable support, priorities are clear, and issues are resolved with strong follow-through.

  • Establish and maintain the processes, standards, operating rhythms, and escalation paths needed to create a consistent and scalable IT function.

  • Build internal structure and accountability so that IT outcomes are actively owned rather than outsourced by default.

  • Identify opportunities to improve systems, workflows, documentation, and the overall employee technology experience.

MSP and Vendor Management

  • Own the relationship with the organization’s managed service provider, including prioritization, escalation, accountability, and performance management.

  • Establish a clear operating cadence with the MSP and ensure external support remains aligned with the organization’s needs, pace, and standards.

  • Improve vendor oversight so that service gaps are identified and addressed quickly.

  • Ensure vendors deliver measurable outcomes and maintain clear ownership across ongoing projects and operational responsibilities.

Security, Controls, and Governance

  • Strengthen the organization’s security posture through practical, well-implemented improvements rather than policy alone.

  • Identify the most significant IT and security risks within the current environment and lead disciplined remediation efforts.

  • Improve governance, controls, vendor oversight, documentation, and evidence readiness.

  • Help establish a more mature operating model capable of supporting continued growth and potential future regulatory requirements.

  • Balance thoughtful risk management with the speed and flexibility required by a growing organization.

Cross-Functional Partnership

  • Partner closely with the Head of IT & Cybersecurity, the broader operating team, and key cross-functional stakeholders to ensure IT supports how the organization works.

  • Build credibility with an engineering-heavy user base and make sound technical and operational tradeoffs without introducing unnecessary bureaucracy.

  • Communicate clearly about risk, priorities, decisions, and ownership in a way that builds trust and accountability.

  • Translate business needs into practical IT solutions and ensure stakeholders understand the reasoning behind key decisions.

What We’re Looking For

  • A hands-on IT operator with a strong sense of ownership, accountability, and follow-through.

  • Experience managing an MSP or other external IT service providers.

  • A practical, security-minded approach and the ability to implement appropriate controls without unnecessarily slowing the organization down.

  • The technical credibility to work effectively with engineers and other highly technical stakeholders.

  • Experience building or improving foundational IT operations within a growing or evolving organization.

  • Strong judgment when assessing risk, prioritizing work, and navigating competing needs.

  • Clear, thoughtful communication skills and the ability to build productive cross-functional relationships.

  • Comfort operating in ambiguity and enthusiasm for defining the function while remaining actively involved in the work.

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