ZipRecruiter

Log In

1

It Operations Lead Manager Jobs (NOW HIRING)

Exxact Express

IT Operations Specialist

Lakeland, FL · On-site

Title: IT Operations Specialist Type: Full time, Salaried **This is an onsite role in Lakeland ... Ability to manage multiple priorities in a fast-paced, dynamic environment. * Eagerness to learn ...

Clockwork

IT Operations Specialist

Minneapolis, MN · On-site

Manage employee onboarding and offboarding: Set up employees and contractors with the devices ... A basic understanding of IT operations and macOS. * Familiarity with collaboration and productivity ...

Rayonier

Senior IT Operations Analyst

Atlanta, GA · On-site

Reporting directly to the Director of IT Operations, you will operate with a high degree of ... Lead endpoint management, patching strategies, and operating system lifecycle planning. * Evaluate ...

Fusion Technology

IT Project Lead

Chantilly, VA · On-site

Provide overall technical and program management for contract execution. * Lead multidisciplinary teams supporting IT operations, systems engineering, software development, cloud, and cybersecurity ...

CVS Health

IT Operations Analyst

Windsor, CT · On-site

$21.10 - $44.99/hr

... Management monitoring tools * Must be able to work a 12 hour night shift Preferred Qualifications ... IT environment, its departments, and their interdependencies. * Knowledge of operational and ...

Infra First

IT Service & Operations Lead

Holland, MI · On-site

IT Service & Operations Lead (Regio Zuid-Holland) 32-40 uur per week, vast dienstverband, regie op IT‑operatie en verbeteringen bij leveranciers IT‑dienstverlening. Schakel tussen business, IT en ...

WEKA

Director, IT Operations

Campbell, CA

This is a hands-on leadership role: you will manage a distributed team of 6 spanning Campbell ... We lead with integrity, show up with responsibility & ownership, and hold ourselves and each other ...

previous page

Showing results 41-60

All JobsTechnology JobsInformation Technology JobsIT Manager JobsIT Operations Lead Manager Jobs

It Operations Lead Manager information

See salary details

$12

$27

$64

How much do it operations lead manager jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for it operations lead manager in the United States is $27.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $31.01 per hour, depending on experience, location, and employer.

What cities are hiring for It Operations Lead Manager jobs?

Cities with the most It Operations Lead Manager job openings:

What states have the most It Operations Lead Manager jobs?

States with the most job openings for It Operations Lead Manager jobs include:

What are popular job titles related to It Operations Lead Manager jobs?

For It Operations Lead Manager jobs, the most frequently searched job titles are:

Infographic showing various It Operations Lead Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $58,139 per year, or $28 per hour.

IT Service Delivery & End User Operations Manager

Dallas, TX • On-site

Scottish Rite for Children
Health Care and Social Assistance • 1 - 5K employees
Learn more about Scottish Rite for Childrenexternal

Full-time

Re-posted 13 days ago

Scottish Rite For Children rating

8.5

Company rating: 8.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Our patients are our number one priority! We're committed to giving children back their childhood!
Job Posting Title:
IT Service Delivery & End User Operations Manager
Location:
Dallas - Hospital
Additional Posting Details:
Monday - Friday
8:00am - 5:00pm
After hours and weekends as needed
Job Description:
Position Summary
The Manager, IT Service Delivery & End User Operations provides strategic and operational leadership for enterprise IT support services across the health system. This role is responsible for leading end-user support operations, IT service delivery governance, operational process maturity, and continuous improvement initiatives while ensuring reliable, secure, and high-quality technology services for clinical and business operations.
The position combines leadership oversight for the Help Desk, Desktop Support, endpoint operations, and IT service management (ITSM) processes into a centralized operational leadership role. The Manager partners closely with Infrastructure, Applications, Cybersecurity, Clinical Informatics, and business leaders to ensure technology services align with organizational priorities, patient care delivery, cybersecurity requirements, and operational excellence objectives.
This role also serves as a key driver for modernization initiatives through the adoption of AI-enabled support capabilities, automation technologies, operational analytics, self-service strategies, and workflow optimization to improve efficiency, scalability, and the overall end-user experience.
Key Responsibilities
IT Service Delivery & Operational Leadership
  • Lead enterprise IT support operations including Help Desk, desktop support, endpoint services, and operational service coordination across hospital and clinic locations
  • Establish accountability for service delivery performance, SLA attainment, escalation management, and customer satisfaction metrics
  • Oversee incident, request, problem, and change management processes across IT operational teams
  • Coordinate major incident response activities, outage communications, operational recovery efforts, and root cause analysis
  • Develop operational dashboards, KPI reporting, trend analysis, and executive-level service reporting
  • Ensure operational consistency and standardized support processes across all facilities and departments

Healthcare Technology Support
  • Support mission-critical clinical and operational technologies including Epic, clinical workstations, WOWs (Workstations on Wheels), printers, badge authentication systems, mobile devices, and endpoint peripherals
  • Partner with clinical leadership and operational departments to ensure technology services support patient care workflows and clinician efficiency
  • Coordinate operational support activities for hospitals, clinics, therapy services, and administrative departments
  • Ensure support processes minimize disruption to patient care operations and maintain high availability standards
  • Support operational readiness initiatives related to healthcare compliance, accreditation, and audit requirements

AI, Automation & Operational Modernization
  • Lead implementation and adoption of AI-enabled IT support capabilities including virtual agents, intelligent ticket routing, automated ticket summarization, knowledge recommendations, and predictive operational analytics
  • Identify opportunities to automate repetitive operational tasks and improve service efficiency through workflow automation and endpoint management technologies
  • Drive self-service initiatives including knowledge management, user enablement resources, automation workflows, and service catalog optimization
  • Collaborate with engineering and infrastructure teams to modernize endpoint provisioning, patch management, software deployment, and operational workflows
  • Evaluate emerging AI and automation technologies that enhance service quality, operational scalability, and workforce efficiency
  • Promote a data-driven and automation-first operational culture across support services

ITSM Governance & Continuous Improvement
  • Own and mature ITSM processes and platform utilization including ServiceNow governance and workflow standardization
  • Establish operational standards, escalation procedures, documentation requirements, and service governance controls
  • Drive continuous service improvement initiatives using operational metrics, trend analysis, and user feedback
  • Ensure operational processes align with cybersecurity standards, compliance requirements, and audit readiness objectives
  • Improve visibility into service health, recurring issues, operational risks, and performance trends

Leadership & Team Development
  • Provide leadership, coaching, mentoring, and performance management for support personnel and team leads
  • Foster a culture of accountability, professionalism, collaboration, innovation, and customer service excellence
  • Develop career growth pathways and succession planning opportunities within IT operations
  • Lead organizational change initiatives and operational communication efforts
  • Promote collaboration across Infrastructure, Networking, Security, Applications, and Clinical Informatics teams

Required Qualifications
  • Bachelor's degree in Information Technology, Healthcare Informatics, Business Administration, or related field equivalent experience considered
  • Minimum of 5 years of progressive IT operations, service delivery, or end-user support leadership experience
  • Experience managing enterprise Help Desk/Desktop Support operations in complex environments
  • Strong knowledge of IT Service Management (ITSM) principles including Incident, Problem, Change, and Request Management
  • Experience with ServiceNow or comparable ITSM platforms
  • Strong analytical, organizational, leadership, and communication skills
  • Experience leading operational process improvement and service optimization initiatives

Preferred Qualifications
  • Experience within healthcare, hospital systems, or regulated environments
  • Familiarity with Epic support environments and clinical operational workflows
  • Experience with AI-enabled IT operations, automation platforms, and workflow optimization technologies
  • Experience with endpoint management platforms such as Microsoft Intune, SCCM, KACE, Absolute, SolarWinds, or ManageEngine
  • ITIL certification or equivalent operational governance experience
  • Experience supporting hybrid infrastructure and cloud-based operational environments

Key Performance Indicators
  • SLA adherence and service responsiveness
  • End-user satisfaction and clinician experience metrics
  • Reduction in recurring incidents and operational escalations
  • Increased automation adoption and operational efficiency
  • ITSM process maturity and governance compliance
  • Endpoint operational stability and service reliability
  • Operational reporting accuracy and leadership visibility
  • Reduction in manual operational workload through automation initiatives

What Scottish Rite For Children employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply