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It Operations Center Analyst I Jobs (NOW HIRING)

Seminolehardrock

The analyst will be responsible for installing software on computers and troubleshooting ... Answer phone calls coming into the IT Operations Center. Provide level I / II support and achieve a ...

CVS Health

IT Operations Analyst

Windsor, CT · On-site

$21.10 - $44.99/hr

Position Summary This IT Operations Specialist role within Command Center Operations (CCO) is to ... CCO Analysts are responsible for ensuring continuity of service and providing high quality support ...

TEKsystems

IT Operations Center - 3rd Shift

Harrisburg, PA · On-site

$15 - $20/hr

IT Operations Support 3rd Shift-ONSITE Seeking a customer-focused IT professional to provide after ... Help Desk, Service Desk, Call Center, NOC, or IT Support experience * Experience with ServiceNow or ...

Rayonier

Senior IT Operations Analyst

Atlanta, GA · On-site

... IT Operations Analyst . Reporting directly to the Director of IT Operations, you will operate with a high degree of independence to ensure the stability, security, and efficiency of our enterprise ...

Legacy Health Services

IT Support Analyst I

Parma, OH · On-site

IT Support Analyst I Parma, OH (On-Site) Travel Throughout Ohio Required CarePoint IT Services is a growing Managed Services Provider specializing in skilled nursing, rehabilitation, hospice, and ...

Harvey

IT Operations Analyst

San Francisco, CA · On-site

Role Overview We're seeking an IT Operations Analyst to join our Business Technology (BizTech) team and help deliver a seamless employee experience through hands‑on IT support in our San Francisco ...

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It Operations Center Analyst I information

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How much do it operations center analyst i jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for it operations center analyst i in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

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For It Operations Center Analyst I jobs, the most frequently searched job titles are:

Technology Operations Analyst - IT Operations & Support

On-site

Seminolehardrock
1 - 5K employees
Learn more about Seminolehardrockexternal

Full-time

Re-posted 2 days ago

Seminole Hard Rock Hotel & Casino Hollywood rating

6.1

Company rating: 6.1 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Seminole Hard Rock Support Services provides Information Technology Services for Seminole Gaming, Hard Rock International and their subsidiaries and/or franchisees. The ideal candidate must possess excellent verbal and written communication skills (must be able to articulate technical information at the end user level), excellent telephone skills, strong problem solving skills, detail oriented and the ability to work independently with little supervision. Individual will be responsible to monitor systems and respond to system alerts, answer calls received at the Service Desk and address emails received into the operational mailbox. The analyst will be responsible for installing software on computers and troubleshooting application and network issues in a multi domain Active Directory environemnt across a global WAN.

The IT Operations Analyst I will be responsible for creating system and application accounts. When system outages occur the analyst will send emails reporting system outages and/or updates, update the notes in the ticket and escalate cases according to established guidelines.

Operations Center and Service Desk responsibilities:

  • Answer phone calls coming into the IT Operations Center. Provide level I / II support and achieve a first call resolution rate greater than or equal to 70%.
  • Logging calls into the Service Now IT Service Management ticketing system.
  • Communicate status of requests to customers, as needed.
  • Log and dispatch incidents and support requests.
  • Ticket administration: Monitor and process tickets from the ticketing system and e-mail queue.
  • Monitors, interpret and address system events displayed in the NOC.
  • Create and maintain active directory and other application accounts.
  • Maintain departmental knowledge base and contribute to current documents.
  • Escalate incidents to senior technicians and management as required.
  • Open requests for service with 3rd party service providers.
  • Communicate major incident to impacted parties and send outage alerts.
  • Operate and exercise procedures according to established operational policies and procedures.

Job Requirements:

  • A minimum of two years of experience in the IT industry required with experience in the technology field for hotels or gaming resorts preferred.
  • Must be available to work different shifts that will include nights and weekends.
  • Two or more years of professional experience in pc/server/network architecture and operations.
  • Proficient in the support of Windows7 and Windows 10 operating systems.
  • Proficient in the support of Office 2016 and Office 365.
  • Two or more years of professional experience with Gaming systems, POS, Hotel PMS, ERP and audio video systems.
  • A bachelor's degree in computer science, or equivalent related technical experience preferred.
  • A+, N+ or MCP certifications preferred.
  • ITIL certified preferred.

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