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It Operations Assistant Jobs in Connecticut (NOW HIRING)

DFO Referrals

IT Operations Specialist

Westport, CT · Hybrid

IT Operations Specialist Dalio Family Office Overview: The Dalio Family Office (DFO) supports ... * Assist with IT and cybersecurity incident response activities, coordinating with Security ...

DFO Referrals

IT Operations Specialist

Westport, CT · On-site

IT Operations Specialist Dalio Family Office Overview: The Dalio Family Office (DFO) supports ... * Assist with IT and cybersecurity incident response activities, coordinating with Security ...

Bausch Advanced Technologies

IT Technician

Clinton, CT · On-site

$22 - $25/hr

You will support day-to-day IT operations, assist employees with technical issues, and help maintain our systems and equipment to ensure smooth production and business operations. Key ...

Farm Credit East

IT Operations Manager

Enfield, CT · On-site

Demonstrated experience leveraging AI technologies --such as automation platforms, predictive analytics, or intelligent assistants--to streamline IT operations, reduce incident volume, enhance ...

Cahoot

IT Operations Manager

Bridgeport, CT · On-site

As the IT Operations Manager at Cahoot, you will be the backbone of our technology infrastructure, ensuring that our distributed fulfillment network and internal SaaS operations run with 99.9% ...

Cahoot

IT Operations Manager

Bridgeport, CT · On-site

As the IT Operations Manager at Cahoot, you will be the backbone of our technology infrastructure, ensuring that our distributed fulfillment network and internal SaaS operations run with 99.9% ...

Farm Credit East

IT Operations Manager

Enfield, CT · On-site

Demonstrated experience leveraging AI technologies -such as automation platforms, predictive analytics, or intelligent assistants-to streamline IT operations, reduce incident volume, enhance ...

Farm Credit East

IT Operations Manager

Enfield, CT

Demonstrated experience leveraging AI technologies -such as automation platforms, predictive analytics, or intelligent assistants-to streamline IT operations, reduce incident volume, enhance ...

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All JobsIt Operations JobsIt Operations Assistant JobsIt Operations Assistant Jobs in Connecticut

It Operations Assistant information

What does an IT Operations Assistant do?

As an IT Operations Assistant, your daily tasks typically include monitoring system performance, assisting with hardware and software installations, and responding to technical support requests from team members. You may also help maintain inventory of IT equipment, update documentation, and support troubleshooting efforts for network or system issues. Working closely with other IT staff and end-users, you'll often collaborate to resolve problems quickly and ensure smooth day-to-day technology operations. This role provides valuable exposure to various IT functions, helping you build a foundation for future advancement within the IT department.

What are the key skills and qualifications needed to thrive as an IT Operations Assistant?

To thrive as an IT Operations Assistant, you need foundational knowledge of IT systems, troubleshooting, and network administration, often supported by a relevant degree or certification such as CompTIA A+ or ITIL. Familiarity with ticketing systems, remote management tools, and basic scripting is typically required. Strong organizational skills, attention to detail, and effective communication are crucial soft skills for coordinating tasks and supporting end-users. These skills and qualities ensure smooth IT operations, minimize downtime, and provide reliable technical support across the organization.

What is an IT Operations Assistant?

IT Operations Assistants are support professionals who help maintain the daily functioning of an organization’s information technology systems. They assist IT teams with tasks such as troubleshooting hardware and software issues, managing user accounts, monitoring system performance, and performing routine maintenance. These assistants also help document IT processes, support end-users, and may assist with network and server management. Their role is vital in ensuring that IT infrastructure runs smoothly and efficiently.

What is the difference between It Operations Assistant vs Help Desk Technician?

AspectIt Operations AssistantHelp Desk Technician
CredentialsTypically requires an associate degree or relevant certifications like CompTIA A+Similar certifications, often CompTIA A+ or Microsoft certifications
Work EnvironmentSupports IT infrastructure, networks, and internal systemsProvides end-user support, troubleshooting hardware/software issues
Employer & Industry UsageUsed in corporate IT departments, managed service providersCommon in tech support centers, customer service roles
Search & Comparison IntentOften compared for entry-level IT support rolesCompared for frontline technical support positions

The main difference is that an It Operations Assistant focuses on maintaining and supporting internal IT infrastructure, while a Help Desk Technician primarily provides direct support to end-users. Both roles require similar certifications and work in related environments, but their responsibilities differ in scope and focus.

What skills do you need to be an IT Operations Assistant?

An IT Operations Assistant needs strong technical skills in network administration, hardware, and software troubleshooting. Knowledge of operating systems, basic scripting, and familiarity with IT tools like ticketing systems are also important, along with good communication and problem-solving abilities.
What are the most commonly searched types of It Operations jobs in Connecticut? The most popular types of It Operations jobs in Connecticut are:
What are popular job titles related to It Operations Assistant jobs in Connecticut? For It Operations Assistant jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching It Operations Assistant jobs in Connecticut look for? The top searched job categories for It Operations Assistant jobs in Connecticut are:
What cities in Connecticut are hiring for It Operations Assistant jobs? Cities in Connecticut with the most It Operations Assistant job openings:
It Operations Assistant jobs near you
Infographic showing various It Operations Assistant job openings in Connecticut as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

IT Operations Specialist

Dalio Family Office

Westport, CT • On-site

Full-time

Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

IT Operations Specialist
Dalio Family Office Overview:
The Dalio Family Office (DFO) supports Barbara and Ray Dalio and their family in their ventures, investments, and philanthropic efforts under Dalio Philanthropies, which includes OceanX, Dalio Education, Endless Network, and the Beijing Dalio Foundation. The core of the DFO's culture is built around meaningful work and meaningful relationships and the family's commitment to giving back. The office is headquartered in Westport, CT with regional offices in New York City, Singapore, and Abu Dhabi.
Position Summary:
The IT Operations Specialist serves as a regional lead for end-user technology support, endpoint management, and identity and access administration across global workforce. This role partners with a UAE-based team to provide follow-the-sun support across multiple time zones. The role delivers hands-on support to corporate and engineering users while helping maintain the operational controls that support compliance, cybersecurity, and regulatory requirements. The position works closely with global IT and Security Engineering teams to ensure a secure, reliable, and efficient technology environment.
Day-to-day responsibilities would include a combination of the following:
  • Serve as a first point of contact for IT support, with prompt triage, resolution, and ticket hygiene.
  • Partner with UAE and Singapore-based IT colleagues to deliver consistent support across global time zones.
  • Manage the macOS endpoint environment, including provisioning, configuration, patching, compliance, and lifecycle management through Jamf; support Windows devices through Intune as needed.
  • Administer identity and access management through Okta and Entra ID.
  • Provision and deprovision access to SaaS applications, including Slack, Atlassian, Figma, and approved AI tools.
  • Enforce endpoint security standards, including encryption, MDM compliance, EDR health, and patch management; drive remediation of non-compliant devices.
  • Support secure connectivity for office and remote users, including Wi-Fi, Zscaler, Tailscale, AV/conferencing systems, and printing services.
  • Assist with IT and cybersecurity incident response activities, coordinating with Security Engineering and managed detection partners.
  • Support ISO 27001 operational controls relevant to IT operations, including access reviews, asset management, change records, and audit evidence collection. Maintain documentation to a standard suitable for audit.
  • Support vendor relationships for IT services in region, including hardware suppliers, ISPs, telephony, and software vendors.
  • Contribute to cross regional IT projects working in partnership with global IT and Security Engineering teams.
  • Produce and maintain user-facing guidance, internal runbooks, and standard operating procedures.
  • Provide white-glove support to senior leaders and support critical business events, including occasional after-hours assistance.
  • Additional duties as assigned

The ideal candidate will possess the following knowledge, skills, attributes, and values:
  • Driven to achieve excellence - high standards and expectations
  • Highly organized and reliable
  • Ability to synthesize, report, and analyze information
  • Ability to manage and drive multiple initiatives to completion
  • Proven ability to work independently with excellent judgment and discretion
  • Thrive in a fast-paced, fluid environment and be comfortable navigating ambiguity
  • Excellent written and verbal communication, with the ability to support senior stakeholders calmly and credibly under pressure.

Illustrative Benefits:
  • 100% company paid medical premiums
  • 17 company paid holidays
  • Friday summer hours
  • Monthly community happy hours
  • Hybrid work environment
  • Free catered food services for in-office days
  • Generous PTO offering
  • Casual dress code
  • 150% 401(k) match up to $7,500 and 100% match above $7,500 ($15k match limit)
  • Gym reimbursement, back up childcare services, insurance, financial, and legal services, and much more!

Qualifications:
  • Bachelor's degree in Computer Science, Information Systems, or related field; Or equivalent professional experience
  • 3+ years' experience in IT operations, end-user support, or systems administration
  • Hands-on experience managing macOS environments with Jamf, including device management, patch policies, compliance reporting, and automation
  • Experience administering Okta including SSO, group-based access, lifecycle workflows, and MFA policies
  • Working knowledge of Entra ID and Microsoft 365 in a hybrid identity environment
  • Understanding of endpoint security and access controls
  • Experience supporting collaboration tooling including Slack, Zoom, Microsoft 365, and Atlassian.
  • Experience operating in a global team; comfort coordinating across time zones and supporting users remotely
  • Strong incident handling discipline, with the ability to document actions clearly enough to support audit and regulatory review.
  • Travel required up to 15%

Preferred Qualifications
  • Experience within a fintech, financial services, or family office environment.
  • Relevant certifications such as JAMF 200, Okta Certified Administrator, Apple Certified Support Professional, CompTIA A+/Security+, or Microsoft Endpoint Administrator Associate.
  • Familiarity with ISO 27001, SOC 2, or similar compliance frameworks.
  • Experience with secure access and cloud-based productivity tools.
  • Exposure to developer tools such as GitHub or JFrog.
  • Experience supporting enterprise AI tools, including ChatGPT Enterprise, Claude, or similar platforms.

Compensation:
Compensation for the role includes a competitive salary in the range from $90,000 -$120,000 (inclusive of a merit-based bonus, dependent on years of experience, level of education obtained, as well as applicable skillset) and an excellent benefits package, including paid time off ranging from 15 to 25 days based on years of service, paid sick and safe leave, dental, vision, life and disability insurance, paid parental time off, birth mother recovery pay, sick family member pay, parental ramp back up program, gym reimbursement and generous employer match for 401k.
Please note we are unable to provide immigration sponsorship for this position.
At the DFO, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. The DFO treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes and general treatment during employment, including on the basis of actual or perceived race, creed, color, religion, sex, age, sexual orientation, gender identity and/or expression, alienage or national origin, ancestry, citizenship status, marital status, veteran status, or disability.

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