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IT - IT OPERATIONS MANAGER

Columbia, MD

$125K - $145K/yr

IT - IT OPERATIONS MANAGER Summary: The IT Operations Manager leads and optimizes Columbia Association's IT operations to maintain system availability, service reliability, and secure infrastructure ...

TriQuest Business Services

IT DevOps Manager

San Antonio, TX · Hybrid

$85K - $105K/yr

IT DevOps Manager Location: San Antonio, TX (Hybrid) Industry: Financial Services / Banking Technology About the Role We are seeking an experienced IT DevOps Manager to lead enterprise core banking ...

TriQuest Business Services

IT DevOps Manager

San Antonio, TX · Hybrid

$85K - $105K/yr

IT DevOps Manager Location: San Antonio, TX (Hybrid) Industry: Financial Services / Banking Technology About the Role We are seeking an experienced IT DevOps Manager to lead enterprise core banking ...

Amtis

IT Operations Manager

Birmingham, AL

£62K - £70K/yr

This role is responsible for the effective operation, stability and resilience of the organisation ... Plan, prioritise and deliver IT operational initiatives and projects in line with the wider ...

ITech Recruiting

Operations Manager

Manhattan, NY · On-site

Serve as the conduit by which IT Operational needs are fully communicated to specific CE project ... Management reserves the right to assign and/or reassign duties and responsibilities at any time.

IEG Plastics, LLC

Operations Manager

Bellefontaine, OH · On-site

Operation Manager / Integrator Qualifications: An energetic, resourceful leader who provides a ... This working manager does the right thing even when it's a hard decision, removes obstacles, and ...

Medisca

Assistant Operations Manager

Irving, TX · On-site

Lead, cover and oversee any department supervisors or Operation Manager during schedule or ... What's in it for you... * Work/Life Balance - PTO, vacation policy and paid statutory holidays

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$74.7K

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How much do it operation manager jobs pay per year?

As of Jun 8, 2026, the average yearly pay for it operation manager in the United States is $74,718.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What is the difference between It Operation Manager vs Network Administrator?

AspectIT Operation ManagerNetwork Administrator
CertificationsITIL, CompTIA, Cisco certificationsCCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains network infrastructure, configures hardware/software
Employer & Industry UsageCorporate IT departments, large organizationsIT service providers, corporate networks
Search & Comparison IntentFocuses on overall IT operations managementFocuses on network setup and maintenance

The IT Operation Manager and Network Administrator roles share some certifications and work environments but differ mainly in scope. The IT Operation Manager oversees broader IT services and strategic planning, while the Network Administrator focuses specifically on network infrastructure and maintenance. Both roles are essential in corporate IT settings, but their responsibilities and career paths differ based on organizational needs.

What are IT Operation Managers?

IT Operation Managers are professionals responsible for overseeing and managing the daily operations of an organization's information technology department. They ensure that IT services and infrastructure run smoothly, handle system and network administration, and address technical issues as they arise. Their role often includes managing IT staff, coordinating projects, implementing best practices, and ensuring compliance with security and regulatory standards. They play a crucial role in supporting business operations by maintaining reliable and efficient IT systems.

What are the key skills and qualifications needed to thrive as an IT Operations Manager, and why are they important?

To thrive as an IT Operations Manager, you need a solid background in IT infrastructure management, network administration, and project management, usually supported by a degree in computer science or a related field. Familiarity with ITIL frameworks, cloud platforms like AWS or Azure, and certifications such as CompTIA, Cisco, or PMP are commonly required. Strong leadership, communication, and problem-solving skills set exceptional candidates apart in this role. These skills ensure efficient IT operations, minimize downtime, and align technology initiatives with business goals.

What are some common challenges IT Operation Managers face when overseeing cross-functional teams?

IT Operation Managers often coordinate efforts among various departments, such as development, security, and support. A key challenge is ensuring clear communication and alignment on priorities, especially when teams have competing deadlines or objectives. Balancing resource allocation, managing incident response, and maintaining service level agreements can also require strong organizational skills. Building collaborative relationships and setting up regular check-ins are effective strategies to overcome these challenges and keep projects on track.
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It Operation Manager jobs near you
Infographic showing various It Operation Manager job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 66% Full Time, 10% Part Time, 1% Temporary, 19% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $74,718 per year, or $35.9 per hour.
IT - IT OPERATIONS MANAGER

IT - IT OPERATIONS MANAGER

Columbia Association

Columbia, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Columbia Association rating

8.0

Company rating: 8.0 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

42nd of 209 rated facilities management

Job description

Columbia Association, headquartered in Howard County, Maryland, is known for engaging our diverse community, cultivating a unique sense of place, and enhancing the quality of life in Columbia, Maryland, all thanks to the efforts of our remarkable team members. If you share in our passion for teamwork and our vision, we want you to fast-forward your career with us at Columbia Association.
IT - IT OPERATIONS MANAGER
Summary:
The IT Operations Manager leads and optimizes Columbia Association's IT operations to maintain system availability, service reliability, and secure infrastructure performance. This role oversees IT service delivery, infrastructure operations, and end-user support while driving continuous improvement in IT service management (ITSM).
Reporting to the Senior IT Programs & Operations Manager, this position is responsible for executing IT operations and service delivery. The role partners with internal stakeholders and external vendors to support operational excellence, security compliance, and alignment with organizational priorities.
Key Responsibilities:
IT Operations Leadership
  • Lead, coach, and develop the IT Service Desk team
  • Shape the vision, strategy, and operating model for the IT Service Desk to deliver a high-quality, customer-focused support experience
  • Set operational priorities and ensure consistent, high-quality service delivery across IT functions
  • Promote a customer-focused, high-performing team culture
  • Collaborate closely with the IT Infrastructure, Security, and Endpoint Management teams

Service Management & ITSM
  • Lead service management processes across IT operations, with an emphasis on Help Desk effectiveness and service quality
  • Establish, track, and continuously improve KPIs and service level objectives (SLOs) for incidents, requests, and support performance
  • Implement and maintain ITIL-aligned processes across IT operations
  • Monitor performance and drive improvements to meet service level objectives (SLOs)
  • Serve as the operational lead during incidents and escalate major incidents for executive coordination when needed

Infrastructure & Systems Reliability
  • Maintain the availability, performance, and security of enterprise systems and infrastructure
  • Oversee patching, system monitoring, backups, and disaster recovery processes
  • Support hybrid infrastructure, including on-premises and virtualized environments

Vendor & Partner Management
  • Manage day-to-day vendor relationships and service delivery in alignment with contracts and service level agreements defined by IT leadership
  • Monitor vendor performance and coordinate support and maintenance for network, infrastructure, and enterprise systems

Strategic Initiatives & Continuous Improvement
  • Support operational technology initiatives by coordinating infrastructure, deployment, and service readiness activities
  • Identify opportunities to automate work, improve efficiency, and standardize processes across IT operations

Security, Risk & Compliance
  • Ensure compliance with IT security policies and operational controls
  • Partner with security teams to address risk, vulnerabilities, and compliance requirements
  • Support audit readiness and maintain documentation of IT controls and processes

Additional Responsibilities
  • Partner with business units to improve service delivery and support new initiatives
  • Maintain documentation for IT processes, standards, and architecture
  • Assess current technology capabilities and recommend improvements
  • Support budget planning and lifecycle management for IT assets
  • Own end-to-end service performance for IT operations, including user satisfaction, responsiveness, and system reliability

Required Experience & Skills
  • 5 years of experience leading IT operations or service management teams required
  • Hands-on experience managing ITSM functions, including incident, change, and problem management
  • Experience supporting hybrid infrastructure, including on-premises and virtual environments
  • Strong technical expertise in enterprise systems, servers, and infrastructure
  • Proven leadership, analytical, and problem-solving abilities
  • Ability to thrive in a fast-paced, evolving environment

Education
  • Bachelor's degree in computer science, Information Technology, or a related field, or an equivalent combination of education and experience

Certifications
  • ITIL Foundation certification (required)
  • CompTIA A+ certification (required)
  • VMware Certified Professional (VCP) (preferred)
  • Microsoft Certified Solutions Expert (MCSE) (preferred)
  • PMP or equivalent project management certification (preferred)

Knowledge, Skills and Abilities
  • Strong troubleshooting skills across hardware, software, and network environments
  • Experience acting as a primary escalation point for technical issues
  • Excellent written and verbal communication skills for technical and non-technical audiences
  • Ability to handle sensitive information with discretion and confidentiality
  • Experience providing customer support through phone, in-person, and remote channels

Technical Skills
  • Experience planning system upgrades and migrations using enterprise support tools

Compensation and Benefits:
The salary range for this position is $125K to $145K. The actual salary offered will depend on the overall qualifications of the individual applicant for the position and the budgeted amount for the role. CA offers a positive, fun work environment and a generous benefits package. Full-time benefits include medical, dental, vision, life insurance, 401(k), a free Fit & Play membership, Wellness benefits w/perks and paid leave.
Columbia Association is an equal employment opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to the following legally protected characteristics: race, color, religion, sex, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military/veteran status, or any other characteristic protected by local, state or federal law. EOE/ADA. We encourage applications from candidates who can contribute to the diversity of our organization. Over and above non-discrimination, CA's mission includes engaging our diverse community and meeting the evolving needs of a dynamic and inclusive community. That'swhy we welcome folks of diverse or marginalized backgrounds and abilities to apply to become part of the CA team.

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