ZipRecruiter

Log In

1

It Monitoring Jobs in Virginia (NOW HIRING)

AMERICAN SYSTEMS

IT Queue Manager II

Manassas, VA · On-site

$58K - $90K/yr

Actively monitor incoming customer requests and ensure account and data transfer paperwork is ... IT ticket management system such as Helix (formerly BMC Remedy), ServiceNow, Zendesk, or similar ...

Leidos

Insider Threat Monitoring Analyst

Ashburn, VA · On-site

Monitor CBP laptops and mobile devices traveling OCONUS for suspicious activity and policy ... At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We ...

Agile Defense

Insider Threat Monitoring Lead

Reston, VA · Hybrid

$160K - $185K/yr

Insider Threat Monitoring Lead Location: Reston, VA Clearance Level: TS (SCI Eligible) Required ... We call it the 6Hs, the values that define our culture and guide everything we do. Together, these ...

AMERICAN SYSTEMS

IT Queue Manager II

Manassas, VA · On-site

$58K - $90K/yr

Actively monitor incoming customer requests and ensure account and data transfer paperwork is ... IT ticket management system such as Helix (formerly BMC Remedy), ServiceNow, Zendesk, or similar ...

Agile Defense

Insider Threat Monitoring Lead

Reston, VA · On-site

$160K - $185K/yr

Insider Threat Monitoring Lead Location: Reston, VA Clearance Level: TS (SCI Eligible) Required ... We call it the 6Hs, the values that define our culture and guide everything we do. Together, these ...

Estes Express Lines

Agilist II-IT

Richmond, VA · On-site

$97K - $115K/yr

Proven ability to apply Agile management practices and interpret key metrics (such as sprint burndown/burnup charts, velocity, and cycle time) to monitor team performance, identify improvement ...

previous pagenext page

Showing results 21-40

All JobsIt Monitoring JobsIt Monitoring Jobs in Virginia

It Monitoring information

See Virginia salary details

$10

$31

$57

How much do it monitoring jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for it monitoring in Virginia is $31.90, according to ZipRecruiter salary data. Most workers in this role earn between $19.40 and $44.42 per hour, depending on experience, location, and employer.

What is IT monitoring?

IT monitoring is the process of continuously overseeing an organization’s information technology systems, such as networks, servers, applications, and databases, to ensure they are operating efficiently and securely. This involves tracking performance metrics, detecting anomalies, and identifying potential issues before they become critical problems. IT monitoring tools help businesses prevent downtime, optimize resources, and maintain high service availability by alerting IT staff to irregularities in real time.

What are the most common challenges faced by IT monitoring professionals, and how can they be addressed?

IT Monitoring professionals often face challenges such as managing complex, multi-platform environments and responding to a high volume of alerts. Staying ahead of potential system failures and efficiently prioritizing incidents can be demanding. To address these challenges, it is helpful to automate routine monitoring tasks, continuously update monitoring tools, and establish clear escalation procedures. Collaborating closely with other IT teams and participating in regular training sessions can also enhance problem-solving skills and keep knowledge up-to-date.

What is the difference between It Monitoring vs Network Monitoring?

AspectIt MonitoringNetwork Monitoring
CertificationsCompTIA A+, Network+, ITILCCNA, CompTIA Network+
Work EnvironmentIT departments, data centers, enterprise environmentsNetwork operations centers, enterprise networks
Primary FocusOverall IT systems, servers, applications, and infrastructureNetwork traffic, devices, and connectivity
Common UsageMonitoring entire IT infrastructure for performance and issuesMonitoring network performance and security

It Monitoring involves overseeing the entire IT infrastructure, including servers, applications, and hardware, ensuring system health and performance. Network Monitoring specifically focuses on network devices and traffic, ensuring connectivity and security. While both roles require similar certifications and work environments, their primary focus areas differ, making them distinct but related IT roles.

What are the key skills and qualifications needed to thrive in IT monitoring?

To excel in IT Monitoring, you need a solid understanding of network protocols, system administration, and troubleshooting, often backed by a degree in computer science or related certifications like CompTIA Network+ or Cisco CCNA. Proficiency in using monitoring tools such as Nagios, Zabbix, or SolarWinds, as well as scripting languages like Python or PowerShell, is highly valued. Strong attention to detail, problem-solving abilities, and effective communication skills help you quickly identify and resolve system issues while collaborating with technical teams. These competencies are crucial for ensuring system uptime, minimizing downtime, and maintaining the overall health and security of IT infrastructure.

What are popular job titles related to It Monitoring jobs in Virginia?

For It Monitoring jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching It Monitoring jobs in Virginia look for?

The top searched job categories for It Monitoring jobs in Virginia are:

It Monitoring jobs near you
Infographic showing various It Monitoring job openings in Virginia as of August 2026, with employment types broken down into 80% Full Time, 10% Part Time, and 10% Contract. Highlights an 100% In-person job distribution, with an average salary of $66,356 per year, or $31.9 per hour.

IT Queue Manager II

AMERICAN SYSTEMS

Manassas, VA • On-site

$58K - $90K/yr

Full-time

Medical, Retirement, PTO

Posted 26 days ago

Job description

Overview
Now Hiring at AMERICAN SYSTEMS
Epsilon, Inc. has joined AMERICAN SYSTEMS! As one organization, we offer expanded resources, streamlined operations, and increased opportunities for growth and development.
Join us to be part of a dynamic, collaborative environment dedicated to innovation and customer success.
Responsibilities
An Average DAy:
As the IT Queue Manager Level II you will support the daily flow of incoming customer requests by reviewing, prioritizing, and routing account and data transfer paperwork to the appropriate teams. You will also serve as a senior point of contact for ticket follow-up, status validation, escalation, and customer communication to help ensure SLA Service Delivery requirements are met. Additionally, in this position you will:
  • Actively monitor incoming customer requests and ensure account and data transfer paperwork is processed, completed, and routed to the respective teams.
  • Own queue prioritization, ticket triage, and escalation to ensure work is assigned accurately and moved forward without delay.
  • Monitor ticket aging, identify stalled items, and drive resolution by following up with assigned support teams and stakeholders.
  • Contact teams assigned to tickets when updates are missing or when latest status has not been documented.
  • Provide customer support via email, Teams, or phone to communicate status updates and help prevent SLA Service Delivery failures.
  • Review queue trends, recurring issues, and workflow gaps to recommend process improvements.
  • Support reporting, documentation accuracy, and operational visibility for leadership and cross-functional teams.

Qualifications
  • As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C).
  • Must have an active Secret clearance with the ability to obtain a Top Secret with SCI eligibility or have an active Top Secret with SCI eligibility; Will be subject to a federal background investigation.
  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or Information Systems Management preferred; equivalent experience may be considered, a bachelor's degree counting as 3 years of experience; Associate's degree in Applied Science may be considered equivalent to 1 year of experience.
  • Must hold current CompTIA Security + CE or other 8570 environment relevant certification.
  • 5-8 years of experience in IT support, service desk, queue management, incident management, or IT operations.
  • Experience with an IT ticket management system such as Helix (formerly BMC Remedy), ServiceNow, Zendesk, or similar platforms.
  • Demonstrated experience managing high-volume queues, routing tickets, and following through on escalations.
  • Experience communicating with customers and internal technical teams to drive resolution and service accountability.
  • Strong communication, organization, and attention to detail.
  • Ability to manage competing priorities and remain responsive in a fast-paced remote environment.
  • Strong follow-through to keep tickets moving and prevent SLA misses.
  • Comfort using ticket data to identify trends, escalate issues, and improve service delivery.

Pay Transparency Statement
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $58,000.00/Yr. - USD $90,000/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
EEO Statement
EEO Race/Sex/Disability Status/Veteran Status

Apply