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It Infrastructure Operations Manager Jobs in Raleigh, NC

RSM

IT Operations Manager

Raleigh, NC · On-site

The IT Operations Manager leads professionals in monitoring, maintaining, and improving system ... Strong understanding of systems monitoring, data processing workflows, infrastructure operations ...

Align Technology

Manager, Infrastructure

Raleigh, NC · On-site

Information Technology Employment Type: Full Time Location: US-North Carolina-Raleigh Description ... Key Responsibilities • Lead day-to-day operations of enterprise infrastructure platforms ...

Blue Valley Cabinets, Inc.

IT Manager

Knightdale, NC

$65K - $80K/yr

Knightdale, NC Position Overview We are seeking a highly skilled and adaptable IT Manager to lead and manage our IT infrastructure and operations in Knightdale, NC. The ideal candidate will possess a ...

Rezilient Health

Senior IT Specialist

Raleigh, NC · On-site

Collaborate with Product, Engineering, Operations, and Clinical teams to ensure IT infrastructure work aligns with evolving business needs, surfacing risks and recommendations to the Sr. IT Manager ...

Rezilient Health

Senior IT Specialist

Raleigh, NC · On-site +1

Collaborate with Product, Engineering, Operations, and Clinical teams to ensure IT infrastructure work aligns with evolving business needs, surfacing risks and recommendations to the Sr. IT Manager ...

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Showing results 1-20

All JobsIt Infrastructure Operations Manager JobsIt Infrastructure Operations Manager Jobs in Raleigh, NC

It Infrastructure Operations Manager information

See Raleigh, NC salary details

$78.3K

$149.7K

$192.5K

How much do it infrastructure operations manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for it infrastructure operations manager in Raleigh, NC is $149,727.00, according to ZipRecruiter salary data. Most workers in this role earn between $109,800.00 and $191,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Infrastructure Operations Manager, and why are they important?

To thrive as an IT Infrastructure Operations Manager, you need a solid background in IT systems administration, network management, and infrastructure planning, usually supported by a bachelor's degree in computer science or a related field. Familiarity with tools like VMware, Microsoft Azure, ITIL frameworks, and relevant certifications such as CompTIA Network+ or Cisco CCNA are commonly required. Strong leadership, problem-solving skills, and effective communication are essential soft skills for managing teams and collaborating with stakeholders. These skills ensure efficient and secure IT operations, minimize downtime, and support organizational goals.

What is the difference between It Infrastructure Operations Manager vs Network Administrator?

AspectIt Infrastructure Operations ManagerNetwork Administrator
Primary FocusOversees entire IT infrastructure, including servers, storage, and network systemsManages and maintains computer networks, including LAN, WAN, and network hardware
CertificationsITIL, CompTIA Network+, Cisco CCNA, VMwareCompTIA Network+, Cisco CCNA, Cisco CCNP
Work EnvironmentIT departments, data centers, enterprise environmentsCorporate offices, data centers, network operation centers
ResponsibilitiesInfrastructure planning, system deployment, performance monitoring, securityNetwork setup, troubleshooting, security, and performance optimization

The It Infrastructure Operations Manager has a broader scope, overseeing all aspects of IT infrastructure, while the Network Administrator focuses specifically on network systems. Both roles require similar certifications and work environments but differ in responsibilities and scope.

What are some common challenges faced by an IT Infrastructure Operations Manager, and how can they be addressed?

As an IT Infrastructure Operations Manager, you'll often encounter challenges such as managing complex, legacy systems alongside newer technologies, ensuring high system availability, and responding quickly to incidents. Balancing ongoing maintenance with strategic upgrades can be demanding, especially when coordinating with cross-functional teams. Proactive communication, robust documentation, and the adoption of IT service management frameworks like ITIL can help streamline operations and minimize disruptions. Staying current with industry trends and fostering a culture of continuous improvement are also key to overcoming these challenges.

What does an IT Infrastructure Operations Manager do?

An IT Infrastructure Operations Manager is responsible for overseeing the daily operations and maintenance of an organization's IT infrastructure, including servers, networks, and data centers. They ensure all systems run efficiently, securely, and reliably, while managing a team of IT professionals. Their duties often include implementing best practices, troubleshooting issues, planning for upgrades, and coordinating with other departments to meet the company's technology needs.
What are popular job titles related to It Infrastructure Operations Manager jobs in Raleigh, NC? For It Infrastructure Operations Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching It Infrastructure Operations Manager jobs in Raleigh, NC look for? The top searched job categories for It Infrastructure Operations Manager jobs in Raleigh, NC are:
It Infrastructure Operations Manager jobs near you
Operations Manager / DPM

Operations Manager / DPM

Computer World Services

Morrisville, NC • On-site

Full-time

Posted 27 days ago

Job description

Computer World Services Corp. (CWS) is seeking a highly qualified Operations Manager / Deputy Program Manager (DPM) to support the NIH National Institute of Environmental Health Sciences (NIEHS) IT Infrastructure Program. This position provides operational leadership and program management oversight for IT infrastructure operations including data center operations, server and network administration, application support, service desk services, and enterprise IT service management.
The Operations Manager / DPM assists the Program Manager in the overall management and administration of the contract while ensuring reliable, secure, and efficient IT infrastructure services. The role oversees technical teams, manages operational processes, coordinates program activities, and ensures performance requirements, schedules, and service levels are met.
The DPM supports the Program Manager in working with the Government Contracting Officer Representative (COR), Task Managers (TM), Government leadership, and customer agency stakeholders. The DPM assumes Program Manager responsibilities in the PM's absence. This position typically oversees all aspects of program operations, leads technical teams supporting complex IT infrastructure environments, and ensures operational services align with contract requirements, government policies, and industry best practices.
Key Tasks & Responsibilities
  • Program and Operations Management
  • Assist the Program Manager in providing overall direction and management of all contract activities.
  • Ensure contract execution meets defined performance, cost, schedule, and service level parameters.
  • Lead daily IT operations including infrastructure services, service desk support, network services, and hosted application operations.
  • Manage computer operations and ensure production schedules are met.
  • Ensure IT infrastructure resources are utilized effectively and efficiently.
  • Coordinate the resolution of operational and production-related issues.
  • Provide program management oversight, project control, and reporting required by the Performance Work Statement (PWS).
  • Manage and track program risks and develop mitigation strategies.
  • Support enterprise-wide integration planning across systems, infrastructure, and applications.
  • Personnel and Team Leadership
  • Supervise and manage technical teams responsible for maintaining reliable and available IT infrastructure and services.
  • Establish operational objectives and delegate assignments to subordinate managers and technical staff.
  • Provide leadership, mentoring, and performance oversight to ensure operational excellence.
  • Ensure teams operate efficiently across multiple service areas including infrastructure, network operations, service desk, and enterprise services.
  • Contract and Stakeholder Management
  • Maintain strong working relationships with government representatives, CORs, task managers, and stakeholders.
  • Ensure proper coordination between customers, vendors, and teaming partners.
  • Assist in managing subcontractors and vendor performance.
  • Ensure program deliverables meet contractual requirements and timelines.
  • Provide recurring contract and operational reports to the government.
  • IT Operations Oversight
  • Oversee operational service areas including:
  • Knowledge Management and SOP management
  • Lifecycle management for hardware and software
  • Configuration management and change control
  • Data center and infrastructure operations
  • Desktop services and endpoint management
  • Network services and infrastructure monitoring
  • Hosted application support
  • Backup and recovery operations
  • IT service continuity and disaster recovery
  • Training environment management
  • System monitoring and performance management
  • Security operations aligned with NIST 800-53
  • Reporting and Documentation
  • Prepare and maintain program documentationincluding:
  • Project schedules
  • Risk management reports
  • Status reports
  • Technical briefings
  • Contract performance documentation
  • Develop and maintain lifecycle management plans and operational procedures.
  • Document program lessons learned and recommend improvements.

Education & Experience
  • B.S. in Computer Science, Information Technology Management, or Engineering.
  • Minimum of 7 years supervising technical teams in maintaining IT infrastructure.
  • Proven experience in establishing operational objectives and delegating assignments.
  • In-depth experience in analyzing complex problems and developing strategic solutions.

Skills
  • Proficiency in IT infrastructure management tools and software.
  • Strong leadership and project management skills.
  • Ability to work effectively under pressure and manage multiple priorities.
  • Strong communication skills, both oral and written, especially with government representatives.

Certifications
  • Relevant IT certifications (e.g., ITIL, PMP, CISSP) are preferred.

Security Clearance
  • Ability to obtain Public Trust clearance.

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes. etc.)
  • May require local travel to customer sites.
  • This position may require working outside of regular business hours, including nights, weekends, and holidays to support after-hour emergencies or surge support.
  • May require sitting/standing for extended periods and performing tasks involving bending, stooping, and reaching.
  • Potential continental US travel to other customer locations, if required

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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