Job Title: Infrastructure Operations Manager / Infrastructure Service Delivery Manager
Location: Redwood City, CA (4 days onsite)
Job Type: Full Time
Experience: 10+ years
Job Overview
Key Responsibilities
- Manage end-to-end IT Infrastructure Operations ensuring high service availability and performance
- Collaborate with business stakeholders and System Integrator partners to ensure effective service delivery
- Establish and govern operational processes including SLAs, KPIs, incident, problem, and change management
- Drive service improvement initiatives and operational efficiency across infrastructure environments
- Oversee infrastructure support covering servers, networks, cloud platforms, and end-user computing
- Coordinate cross-functional teams to resolve critical incidents and escalations
- Conduct governance meetings, service reviews, operational reporting, and executive-level communications
- Ensure compliance with organizational policies, security standards, and ITIL best practices
- Support strategic infrastructure initiatives and transformation programs
Required Skills
- 10+ years of experience in IT Infrastructure Operations, Service Delivery, or Infrastructure Management
- Strong experience managing Infrastructure Operations and Service Desk teams
- Experience with System Integrators and vendor relationship management
- Solid understanding of: Servers (Windows/Linux), Network Infrastructure, Storage & Backup, End User Computing, Cloud Platforms (AWS preferred)
- Experience managing global delivery teams across offshore and onshore models
- Strong knowledge of Incident, Problem, Change, and Service Management processes
- Excellent stakeholder management and client-facing communication skills
Preferred Skills
- Experience in large-scale enterprise infrastructure environments
- AWS Cloud certifications
- ITIL Foundation/Intermediate certification
- PMP or Service Delivery certifications
Location & Work Model
Redwood City, CA - 4 days onsite per week.
Engagement Details
Full Time permanent position with benefits. Life Sciences industry client.